Problems with PDF files in Citrix

When we view PDF files in the Citrix session, some or all of the text appears to be blotched out, either in color (if the text is in color) or black (if the text is black). This happens intermittently.

What version of Reader are they running on the server?
We had that problem a while back and it was fixed by upgrading Reader to the current version at the time.

Similar Messages

  • We have a mac laptop and dont have any problems with pdf files but our imac will not open them.  any suggestions

    we have a mac laptop and dont have any problems with pdf files but our imac will not open them.  any suggestions?

    Back up all data.
    In the Finder, select Go ▹ Go to Folder from the menu bar, or press the key combination shift-command-G. Copy the line of text below into the box that opens, and press return:
    /Library/Internet Plug-ins
    From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
    If you still have the issue, repeat with this line:
    ~/Library/Internet Plug-ins
    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

  • Problem with PDF files

    Hello Experts,
    I am having trouble with PDF files corrupting the folder in
    which they are contained. If this sounds familiar, and you might be
    able to help, please see if the following steps give you an idea of
    the problem and the fix.
    I want to link to PDF files from a web page. The copy,
    consisting of several files, was provided by my client as Word
    documents, and converted to PDF by me from within Microsoft Word.
    I copied the PDF files into their own folder in my site, and
    found later, after leaving, then reopening Dreamweaver, that the
    folder was corrupted and unreadable. I got a message to run chkdsk.
    I tried working around the folder by repeating the process
    above in a new file, with the intention of ignoring the corrupted
    one. The second folder also became corrupted.
    I don't know if chkdsk is a Dreamweaver utility, or a Windows
    utility, or if this is a Windows, Acrobat or Dreamweaver problem.
    Does anyone know how to run chkdsk?
    Does this sound familiar to anyone? Any ideas?
    Thanks so much in advance for the urgently needed support.
    Richard

    chkdsk used to be a DOS utility, now Windows. Depending on
    the OS you have
    and whether it's Mac or PC, you can run it several ways.
    If XP > Start > Help and Support, type chkdsk in the
    search
    Other OSs, search for chkdsk.
    Jo
    "RTalbott" <[email protected]> wrote in
    message
    news:e91rg5$hkj$[email protected]..
    > Hello Experts,
    >
    > I am having trouble with PDF files corrupting the folder
    in which they are
    > contained. If this sounds familiar, and you might be
    able to help, please
    > see
    > if the following steps give you an idea of the problem
    and the fix.
    >
    >
    > I want to link to PDF files from a web page. The copy,
    consisting of
    > several
    > files, was provided by my client as Word documents, and
    converted to PDF
    > by me
    > from within Microsoft Word.
    >
    > I copied the PDF files into their own folder in my site,
    and found later,
    > after leaving, then reopening Dreamweaver, that the
    folder was corrupted
    > and
    > unreadable. I got a message to run chkdsk.
    >
    > I tried working around the folder by repeating the
    process above in a new
    > file, with the intention of ignoring the corrupted one.
    The second folder
    > also
    > became corrupted.
    >
    > I don't know if chkdsk is a Dreamweaver utility, or a
    Windows utility, or
    > if
    > this is a Windows, Acrobat or Dreamweaver problem. Does
    anyone know how
    > to run
    > chkdsk?
    >
    > Does this sound familiar to anyone? Any ideas?
    >
    > Thanks so much in advance for the urgently needed
    support.
    >
    > Richard
    >

  • Problem with pdf files from ABBYY FineReader 11

    I am using htc desire with Android 2.2 with latest update for PDF Viewer.
    Recently I scaned book on FineReader 11 with recognition and save it on pdf format with setting to show page pictuire above recognized text. On desktop this file opening normaly, but on PDF Viewer for Android Version 1.00.1045 on my Android device it opening very very slowly and the following pages don't want to open at all. At the same time other pdf files downloaded from Net is opening normaly.
    What is the matter of problem, on perfomance (1 Ghz), RAM capacity (512)?
    How can I improve pdf files that I can read it on Android? Its imperative to have page picture above (with recognized text above its working very fast).

    Please try it on Adobe Reader version 10.1.0 ,  Please note that this forum is for Adobe Reader on android and not for PDF Viewer.
    -vaibhav

  • HP Officejet100 Mobile L411a intermittent Bluetooth printing problems with PDF files

    Hello,
    Our company provides computer-hosted medical devices controlled by an application running on Windows7 computers we supply. We are currently using the HP Officejet 100 as a Bluetooth printer. In some of our customer offices, we experience printing problems using the printer in Bluetooth mode (there are never problems if the printer is connected by a USB cable.)
    The printing problems typically affect PDF files printed through Adobe Reader 10, and the symptom is one of the following:
    Send a print job to the printer. It doesn't print and eventually the print queue shows an "Error Printing" message. If any print jobs are removed and the printer is power-cycled, the problem goes away for the time being.
    2.  Same as above but power-cycling does not cure the problem and nothing will print, even a test page.
    In either of these cases there are no problems if a USB cable is used.
    The PDF files we are trying to print are typically 5 pages with 3 of the pages having a lot of graphics and the remainder being text only.
    Has anyone seen this behavior and is there anything we can do about it?
    Thanks.

    I don't anything about this printer, but I do know that bluetooth is really flaky with large files since it's got a crappy transfer rate, could be that the transfer is dropping and freezing the printer up. Does it have encryption turned on?

  • N9 and problem with pdf-files

    The problem is: I download an pdf file from internet. Filename is containg skandinavian characters which are converted as "%D6 etc." When I try to open the file with N9 I get an error similar to: "file is corrupted, can not open the file". Yet the same file works fine with Nokia C5-00 and with my Macbook laptop. Any idea how to fix this problem?

    is the device actually sold in your country of origin, or was it imported.
    not that it should really matter, but sometimes could be an issue.
    you could also try to rename the file and then try to open it.

  • Problem with PDF files opening up in code on IMac OS 10.6.6

    Just bought a new IMac three weeks ago (my first Apple Computer after years of using a PC). I've been using their TextEdit program to create simple documents, and routinely save the documents as PDF's to make it easier to share with clients. Everything has worked fine until three days ago - now whenever I open a PDF file it shows up in code. This is happening to documents I created several weeks ago, it is happening to new documents I am creating, and it is happening to PDF files clients are sending to me. (For instance, today I received a PDF file attached to an email from a client - if I hit "quick look" I can view the document with no problem, but if I hit save, or double click the document in order to print, the document shows up in code (and prints in code). Eek! I just spent over an hour with Apple support trying to figure out a solution, but they ended up just as baffled as me, and directed me to call Adobe. Hoping someone can help me figure out what I need to do to resolve this. Thank you!

    Thank you George for your response to my plea for help. Late yesterday I was able to get in touch with a friend familiar with Mac and PC and she figured out my main problem was trying to use TextEdit as a primary document program. (She also had me try to open some PDF files with preview, but they still came up as code.) She quickly realized I would be able to open these files in my documents file - I was trying to open them up in the TextEdit program. Anyway, the main thing I'm realizing is I need to get Microsoft Office to avoid these challenges in the future. As you can tell, I'm not up to speed on computer stuff, but my friend said the Apple support guy should have realized right away that using TextEdit the way I was attempting to use it was my real problem, not an issue with Adobe Reader.
    Thanks again!

  • Problem with PDF files created by Indesign

    PDF files created by Adobe Indesign come up as blank pages whereas PDF files created by Mac OS X or Apple's Pages display OK. Is there a difference in the way PDF files are created?

    No problem with Adobe Reader 8 or 9 .

  • Ouick Time problems with pdf files

    Help!! I can't view web pages that contain pdf files in the pdf format; the QT logo appears and I just get a picture of the first page of the pdf. If a download option is available, I can usually get it to download, but if the link takes me to a page where the pfd resides I just get that first-page display. I have tried to keep Acrobat Reader open while accessing the content, but it doesn't help. This happens with Firefox, Safari & Opera.
    I need to download some forms to print & fill out, so any help to solve this problem soon would be greatly appreciated!
    Thanks all,
    Bee

    I don't how things got changed, but I have resolved this issue on my computer. After Googling and searching in other forums, etc., here's what I did. I had Reader open. Closed it and relaunched. When it opened I got a message that Adobe Reader was not configured as an "internet helper" and asked if I wanted to repair this. I said yes. Then...since I ticked and unticked various other preferences trying to resolve this, I had to go back to Safari prefs and make sure that Open Safe Files was turned on. I think I quit Safari and restarted. Then it worked!!! Clicked the PDF link and it downloaded as a PDF into my downloads folder. All is back to normal.
    Diane Wordsmith
    Message was edited by: Diane Wordsmith

  • Printing problem with PDF files

    Hello. I recently have bought mac book (10.9). When I try to print pdf files, it does not work. I can print word files, but when I open a pdf file either by acrobat reader or preview, it does not print. Thank you very much for your help.

    Also having other "permission" based problems as well. Other people cannot open my PDFs even though I have not used any security. I'm thinking about getting a previous version of Accrobat Pro and installing that.

  • TREX indexing problem with PDF files

    Hi all,
    I use KM to access DMS with the "DMS Connector for KM".
    I create an index on my DMS repository.
    I have more then 8000 documents. Most of then are PDF files.
    Only word document are indexed.
    i have read and put in place OSS Note 1008299 and 1031193.
    I have error message in trc file TrexPreprocessor :
    [4648] 2009-08-27 17:12:21.969 e preprocessor Preprocessor.cpp(00963) : HTTPGET failed for URL http://rixsapfps.sbbio.be:52400/irj/go/km/docs/DS/EDIPUBLICROOTFOLDER%23ZFL%23000%2300/DMS_030%23ZFL%23000%2300/DMS_030_SOP%23ZFL%23000%2300/DMS_030_SOP_50%23ZFL%23000%2300/0000000000000009000005363%23SOP%23000%230249871722A5F41746E1000000C14A8425.pdf with Httpstatus 500
    [4648] 2009-08-27 17:12:21.969 e preprocessor Preprocessor.cpp(03553) : HANDLE: DISPATCH - Processing Document with key '/DS/EDIPUBLICROOTFOLDER#ZFL#000#00/DMS_030#ZFL#000#00/DMS_030_SOP#ZFL#000#00/DMS_030_SOP_50#ZFL#000#00/0000000000000009000005363#SOP#000#0249871722A5F41746E1000000C14A8425.pdf' failed, returning PREPROCESSOR_ACTIVITY_ERROR (Code 6500)
    Any help is welcome.
    Pascal

    Dear
    Please refer
    https://forums.sdn.sap.com/thread.jspa?threadID=1058626
    https://forums.sdn.sap.com/thread.jspa?threadID=403393&messageID=3429730#3429730
    Regards,
    Tushar

  • Problems with pdf files in Blog

    Hello,
    i am using a Blog to publish press news. So i am using the Blog entries to copy a pdf file here and make a Hyperlink to the text file.
    Some of them open properly after publishing the website others do not and i receive the error message 404. What do i wrong? As far as i can see the pdf files are competely included in the published foles.
    Thanks in advance

    What version of Reader are they running on the server?
    We had that problem a while back and it was fixed by upgrading Reader to the current version at the time.

  • Problems with pdf files on OSX10.9

    since updating I cannot save files in pdf format to desktop cloud or evernote
    also cannot save scans from HP 4700
    irritating and apparently no fix
    any help out there?

    What application are you using and how are you trying to generate PDF files? No PDF creation issues whatsoever on Mavericks here.
    Latest drivers for your HP 4700 installed? The Mavericks upgrade may have stomped on the previous driver install, and you may have to remove and the add the device again. It would be wise to run Disk Utility and verify/repair file permissions as I have had some HP drivers with invalid permissions lately.

  • Problem with PDF file in a side by side format?

    I have a pdf file that I need to read like a book on a website.  It is 12 pages so I want p1 separate then 2-3, 4-5, 6-7, etc.  I was able to accomplish this HOWEVER I needed the recipient to be able to download & upload this file to their website.  As a test I emailed this to a family member, when they downloaded the file, they were able to view this document side by side in Acrobat.  So I emailed the pdf to the web master and they tell me when they tried to do this on their end, the file is not side by side,  it is only scrolling up and down.  So my question is how do I get the recipient (web master) to be able to put my file on their website in the "book" side by side format? 

    The term "book" needs some nit-picking/clarification/discussion.
    If we assume book & your pdf document are synonymous than -
         With you initial view settings set the recipient will open the document as described, if they are opening the document in Adobe Acrobat or Adobe Reader.
         Their local Preference for "Restore last view settings..." does become a concern. (They should clear the option as necessary)
    FaithfulHound wrote:
      I should mention they do have other doc's on their site in book format so I am just very confused why they can't see mine in the  same way?
    View the other documents. Are they pdf? Check those documents (File > Properties) to discern what settings they have used. (Initial view also allows page scaling).
    The term "book" needs some nit-picking/clarification/discussion.
    "Books" on the web could mean a variety of formats.
    I have a pdf book hosted this week. I spent a good deal of time creating perhaps 100 live bookmarks within the document, verified that the document opens with the Bookmarks pane viewable and navigates properly in Adobe software.
    Upon providing this to the client he decides to view on a hand held device (doesn't quite now how or what viewer his device use using), send back & forth to his web guy, they decide this is great, but I don't think they ever saw the bookmarks panel I included. Additionally, one the first page I included the phrase "Best viewed with Adobe Reader/Adobe Acrobat" They asked me to remove that - they thought (correctly) that their smartphones opened the document faster.
    Point being - you have NO control on how the documents will be viewed. Local settings (document application handling/default viewers) for recipients are to varied and cannot be controlled.

  • Printing and Sizing Problems with PDF Files

    I have grading keys saved as PDF files.  When I open them in the Adobe Reader X, some come up looking fine, fitting nicely on an 8.5" x 11" page and ready for print.  Others come up looking shrunken and in the middle of the page.  When I try to resize and print these, I get all kinds of funky results.
    What I want to do is process all the PDF files (grading keys) so that they will fit nicely on the 8.5x11, without the user having to do a bunch a stuff resizing, etc.
    I have included links to two PDF files below.  The first comes up fine in the Adobe Reader and the sond does not.  Can anyone help me with this perplexing issue?  Thanks.
    www.goodnewsjail.org/good.pdf  (Formatted correctly)
    www.goodnewsjail.org/toosmall.pdf (Comes up looking scrunched on the page)
    Note:  I might add that when I open these files in Adobe Photoshop CS, the one above that looks good comes up with dimensions 23.687"x17.745", while the one that comes up looking funky has dimensions 10.24"x7.85".  I am as confused as a termite in a yo-yo.

    Both of your documents have the same size: 279.4mm x 215.9mm.  The difference is that the 'good.pdf' has its content evenly distributed over the available size, the other one has its content minimized in the center, with a large white space around it (in Adobe Acrobat).
    As for why it shows a different size in Photoshop, I have no idea.
    There is not much you can do about it with Adobe Reader, but you can change the size using Photoshop or Illustrator.  See attachment to this post.

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