Problems with PDF report generation on WEB application

Hi friends.
I have the following problem.
I heve many reports running on a client/server system. But we decide to move one by one, the menu options of the system to the WEB, using iAS. Most of the reports works just fine, but some of them works wrong.
But I am not talking about the data or something like that, I am talking about the layout format. All of them out a grey rectangle in all the pages of the PDF reports. The report doesn't have any color inside, but when we move the file, to the UNIX server and test it, it is generated not in a white normal report but grey and white colors.
anyone have an idea what is it happend?
thank you folks....
abdel.

hi shivanjali..
the problem may be due to your local system settings..
try this..
open internet explorer.-> click on tools menu-> click on internet options-> select connections tab-> press lan settings-> uncheck the proxy address if you have any and press ok....
now try your web report.. hope it will help your concern..

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    Yog Li
    TechNet Community Support

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(Error: WRE 02527) CALL STACK TRACE: com.businessobjects.dsws.wsc.common.axis.WSExceptionFactory$ExportReportFailed at com.businessobjects.dsws.wsc.reportengine.Report.getBinaryDocument(Unknown Source) at com.businessobjects.dsws.wsc.reportengine.DocumentAgent.handleGetBinaryView(Unknown Source) at com.businessobjects.dsws.wsc.reportengine.DocumentAgent.handleRetrieveData(Unknown Source) at com.businessobjects.dsws.wsc.reportengine.DocumentAgent.handleActions(Unknown Source) at com.businessobjects.dsws.wsc.reportengine.CrystalReportEngineSoapImpl.getDocumentInformation(Unknown Source) at com.businessobjects.dsws.reportengine.ReportEngineSoapImpl.getDocumentInformation(Unknown Source) at com.businessobjects.dsws.reportengine.ReportEngineSoapSkeleton.getDocumentInformation(Unknown Source) at sun.reflect.GeneratedMethodAccessor155.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:324) at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:402) at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:309) at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:333) at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:71) at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150) at org.apache.axis.SimpleChain.invoke(SimpleChain.java:120) at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:481) at org.apache.axis.server.AxisServer.invoke(AxisServer.java:323) at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:854) at javax.servlet.http.HttpServlet.service(HttpServlet.java:709) at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:339) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at com.businessobjects.dsws.wsc.common.axis.FlashFilter.doFilter(Unknown Source) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929) at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) at java.lang.Thread.run(Thread.java:534) Caused by: com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: Error in File XYZ.rpt: Failed to retrieve data from the database. Details: [Database Vendor Code: 408 ]---- Error code:-2147215357 Error code name:internal at com.crystaldecisions.sdk.occa.report.lib.ReportSDKException.throwReportSDKException(Unknown Source) at com.crystaldecisions.sdk.occa.managedreports.ps.internal.f.a(Unknown Source) at com.crystaldecisions.sdk.occa.managedreports.ps.internal.f.export(Unknown Source) ... 49 more
    Thanks,
    Raj

    Moving post to .NET SAP Crystal Reports forum
    Hello Scott
    What browser are you using and what is the version of the browser?
    Ludek
    Follow us on Twitter http://twitter.com/SAPCRNetSup
    Got Enhancement ideas? Try the [SAP Idea Place|https://ideas.sap.com/community/products_and_solutions/crystalreports]

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