Problems with PDF's saved in illustrator

Hello,
I have designed a menu for a client in illustrator & saved it as a PDF. Which when I save it looks like this....
Now the client has come back me, because when they upload it to the printers website it looks like this....
I have tried saving it in different sizes & unticking & ticking certain options in the PDF save menu but each time it is uploaded on the printer website, it comes out looking wrong (not always the same either, but still missing chunks or pixelated with colour changes)
Anyone have any ideas where I am going wrong? It always looks fine on my laptop, its just when it is uploaded on the printers website?
Thanks! =)

sorry about the 'export' confusion--my brain was functioning in indesign mode.
here is what I have tried --I don't have illustrator here at home--so I used my work VPN to log into a machine that has CS5:
analysis---
file was created in Illustrator 5.1 (part of the CS 5.5 Suite).
no spot colors
file size is 9.6 MB
no bleed set on document
artboard is 4.25 x 6.25
all objects appear to be vector
all text is outlines
I tried to make it all work and may have a solution (I made a new file but it's 11 MB--probbably too big for email)
possible solution:
1.make a new layer and make sure it's the topmost layer
select all the text items (VEGAN, address block, all menu items) move them to topmost layer.
2. turn OFF that layer
3.select all on original layer--go to Object>Rasterize--in dialog that opens--set rasterization to CMYK--600 dpi--then click OK--this will rasterize the baskground.
when it finishes...turn new layer back on--save file with a new name (so you still have your original intact).
4. make your PDF for the printer from that NEW file.
I've attached a jpeg of what your finished document should look like (assuming the finished piece is supposed to be 4-1/4 x 6-1/4) it may need more bleed (top, bottom and right side).
hope this will solve your problem...good luck

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Printer - HP Deskjet 3070A
Laptop - Asus Zenbook running Windows 7 Home Premium
Issue: Printing problems with PDF (Adobe Acrobat Reader)
Dear All,
Please help!
My printer was working absolutely perfectly until my brother in law recently needed to borrow my printer. He plugged in his laptop running Windows 8 (awful thing that is). Since he did this to print his own PDF, I cannot print mine.
Although all the text will appear on the page perfectly both in the document view and on actual printing, it appears that some of the transparent formatting stuff on a PDF - such as boxes you have to fill in and transparent areas (such as you find on glorious tax forms) are omitted completely. In fact, in their place I was getting a single black dot. Now, after uninstalling and re-installing updates for the printer, windows 7, adobe acrobat reader, etc.etc. I get squat. Just all the text laid out but none of the shading or boxes.
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In a desperate attempt, I even installed the Universal Printer Drivers - thinking it might have been that. No. All I got was a page of gobbledygook. Consequently, I uninstalled and reinstalled the normal drivers again.
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Much appreciation in advance x

Hey there @Reverie!
Thanks for posting on the HP Forums!
I can see that the printer is no longer printing in the correct format after it was plugged into the Windows 8 computer! You mentioned you have run the updates and uninstalled/re-installed the printer software. Have you uninstalled and re-installed the Adobe software? Are you getting the same issue from other programs as well? Are you getting the same issues if you are logged in as a different user on the computer?
I have located the HP Update Software Utility that may be able to help. You can download an run the utility. It may be able to locate any other updates for the printer.
I would also recommend running a disk cleanup on the computer to clear any temporary files and junk files that may be causing some performance or software issues. If you do not know how to run a disk cleanup on the computer please follow this document regarding Delete files using Disk Cleanup. It is recommended to restart the computer after a disk cleanup. After the restart try the print job again!
Let me know if that helped and thanks again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

We have a mac laptop and dont have any problems with pdf files but our imac will not open them. any suggestions

we have a mac laptop and dont have any problems with pdf files but our imac will not open them. any suggestions?

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/Library/Internet Plug-ins
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
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Times Font Problems With PDFs

Hello,
I am having an intermittent problem with PDFs with Times fonts.
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David,
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Anyone experiencing problems with pdfs with Mountain Lion?

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Solution found for me. From Adobe Acrobat & Reader 9.1 Release Notes:
Roaming Profiles on Windows and Networked Home Directory on Macintosh
are not supported configurations for 9.0 or 9.1, however we have made
several fixes in 9.1. We are looking at the possibility of supporting
this for the next major release.
As I am working with roaming profiles, my current solution (which is no solution at all) is to wipe current and reinstall Acrobat/Reader 8. Among other things there are supposed console hacks to make the purchased Adobe software run at all in a group work environment. I will end up trying them later.
Some good reads are :
http://forums.adobe.com/thread/300660
http://forums.macrumors.com/showthread.php?t=198512
http://forums.adobe.com/thread/391738?start=150&tstart=0
http://serverfault.com/questions/37805/adobe-reader-wont-launch-when-logged-into-network-u ser-accounts-open-directory

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Problem with PDF 1.3-Export: Photoshop-Files with transparency over InDesign colored objects

Hello!
I'm using InDesign CS6.
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When I export to PDF-Standard 1.4 the problem doesn't occor, however my printing-service requests PDF 1.3.
I know, the workaround for this problem is, to replace the yellow background-color with an bitmap-file with the same color, but is there any other option to get a correct result without this more time-consuming image trick?
I think it has to do with the transparency reduction which is necessary if using PDF 1.3. When I examine the PDF-File in Illustrator, this edges occurs mostly at the borders from the tiles in which the image is cut during the transparency reduction process. Although, if I open the rendered PDF in Photoshop this jagged edeges are visible, so it is definitly a render error.
I would be glad if someone of you has a solution for this problem, in the attachment is an image which illustrate the problem.
Best wishes

Find another printer.
End of problem. It really saddens me to think that these Luddites are
still in business making no effort to move into the 21st century.
Bob

Problem with pdf display downloaded from application server

Hi all,
I have a problem with displaying pdf downloaded from application server (saved in BINARY MODE).
I am getting the pdf output of adobe form in FPFORMOUTPUT-PDF as rawstring back to my program and then converting that rawstring into binary form using the function module SCMS_BINARY_TO_STRING.
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used a program to read the file from appl server and then downloading it to desktop.

Microsoft Word problem with PDF Mac OS

Using Word from Office 2011 under Snow Leopard, if I use the normal 'Print>Save as PDF' the resulting PDF makes my Acrobat Pro 9 hang and I have to force quit it. Saving the files a .doc format makes no difference. I did not have this problem with Office 2004 and Snow Leopard.
If instead I open the resulting PDF in Preview and then run 'Print>Save as Adobe PDF' the file will work in Acrobat 9.
Excel does produce a working PDF via the 'Print>Save as PDF' route as does Mail.
Thanks in advance for any thoughts?

I, too unexpectedly ran into this problem yesterday while doing my [usually] routine client billing. I have an invoice template in MS Word (now version 2011), and I create PDF copies and email them to my clients.
I spent half the day yesterday trying to get to the bottom of this issue, and it was certainly comforting to see in the forum that at least a few other people are experiencing the same symptoms. I have now verified everything that others have reported in this thread:
1. The problem occurs when saving a text document (MS Word 2011 or Apple Text Edit in Rich Text mode) to PDF using the PDF conversion tools in the Mac OS Print dialog (Save as PDF or Save as Adobe PDF).
2. The problem only occurs when your document contains OpenType PostScript fonts (e.g Adobe's Myriad Pro, Minion Pro, etc.) The problem does not occur when you're document contains only Adobe PostScript Type 1 fonts, TrueType fonts, or OpenType True Type fonts from Microsoft (e.g. Calibri or Cambria)
3. Apple's Preview application is impervious to this problem, but Adobe Acrobat 9 (Mac or PC) chokes on files generated this way.
4. If you generate the PDF using the simple "Save as PDF" in the Mac OS Print dialog, the file will seemingly save ok, but Acrobat 9 will hang when it tries to open the file.
5. If you generate the PDF using the "Save as Adobe PDF" option in the Mac OS Print dialog, the PDF exporter will hang, and the file will not get generated.
6. If you generate the PDF by saving the PDF Preview from Word or by opening the "simply" generated PDF in Apple Preview and then re-save the PDF, Acrobat 9 will open the file but display alphabet soup wherever the OpenType PostScript font was used.
7. For some reason, neither Excel and PowerPoint 2011 seem to exhibit this problem when using OpenType PostScript fonts and exporting to PDF from the Mac OS Print dialog.
Now, here's the clincher: This problem DOES NOT OCCUR if your Mac is running the previous version of Snow Leopard (OS X 10.6.6).
I purchased a new MacBook Pro laptop a couple months ago, and about two weeks ago, Apple pushed out what they called the Mac OS X 10.6.7 update for "early 2011 MacBookPro computers." Naturally, I installed the updgrade back then, and this is the first time I've exercised the PDF export from Word since then.
I also have a MacPro tower, which is still running OS 10.6.6, and I can export PDF documents contaiing OpenType PostScript fonts with no problem in Acrobat from that machine.
Bottom Line: Apple's latest Snow Leopard upgrade to OS 10.6.7 is causing this problem, but getting it fixed is going to require cooperation between Apple, Adobe and Microsoft...
In the mean time, if you're using Apple's Time Machine and you want to revert your Mac OS to version 10.6.6, here's a link to an Apple Tech Note about how to do that: http://docs.info.apple.com/article.html?path=Mac/10.6/en/15216.html
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Bob K

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I create proof books with a blend of Adobe Bridge & InDesign.
Here is my work flow: I will BOLD the errors I am having and need help with.
Step 1.) I create contact sheets in Bridge and save them as PDF's
Problem with Bridge ( I have another posting for this thread as well under Bridge) I cannot save PDF's larger than 400ish photos at 300ppi (important for my printer) without it saving as a blank PDF. COMPLETELY EMTPY! So I have to split up my photos into groups of 400 or less photos then patch them back together.
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Please open the PDF file in Acrobat, do a “Save As…” and try again. (99)
Step 2.) I use a script (MultiPageImporter2.2.1.jsx) to import the PDF's into Indesign. (if saved as one pdf in acrobat I get the above error)
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I place a pdf with 1-226 pages in. I start this on page 1.
I place the next pdf with 1-141 pages in. I start this on page 227.
An error pops up that says I MUST start my import on page 226!!!!!!!!!! I don’t want to import on page 226 because I have two photos on that page!
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PLEASE someone help me! I feel like I might be doing something really silly but I’ve spent 7.5 hours today working on this books with error after error.
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All your problems seem to stem from the PDFs that you are making from Bridge. What you are describing should be perfectly possible, but the fact that Bridge doesn't want to make a PDF with more than 400 photos and it all goes downhill from there makes me suspect Bridge.
Here's a plugin that may help? Looks pretty cheap for what it does.
Apart from that I'd try to clean up the PDFs that Bridge is producing if Indesign doesn't like them. One way would be to print to a new PDF, after you've combined them as necessary.
As to the last pronlem you mention, where it forces you to place on page 226, have you tried creating a blank page 227 first, before you try placing?

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Hello community,
we do have a problem with Indesign CS5 and exporting data into PDF. It is about that logo on that white surface, which doesnt come along with the rest after the pdf-export. What we did was: We created that white surface in Indesign itself, put an effect on it with the Indesign effect gallery and then imported the logo in the surface ... the logo itself is .psd data. So, if we export it into pdf like that, it is just dissapeared. Does anyone have had a similar problem and what can be done about it?
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I would create the entire logo, including the white background, in Illustrator, save as PDF and place that in ID.

How do I correct a problem with PDF Portfolio Links

Problem with links.
Converting a page from MSWord to PDF is presenting problems:
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Attempting to download the Reader (I cannot move on – the page is full screen and will not be minimised) the download is blocked at the end.
I have rebuilt the Portfolio from scratch but the problem persists.
I have run a full (extended) bench test on all my hardware – no significant problems found.
MSWord docx. saved in html and converted back to MSword
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PDF Printer driver checked – OK
Full virus scan run
The Portfolio updating from MSWord is a procedure which I have repeated many times in the past without any problem.
I cannot move forward, all attempts to solve the problem have failed.
S Counsell
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I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can click here for the link.
HP 650 Notebook PC Support
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Problems with PDF's saved in illustrator

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