Problems with Photosmart Premium C309A

Hi
My printer is connected to the network by wireless connection, and my PC is connected by a wired connection. When I try to connect to the printer, it will not detect it, but, using the Network Diagnostic Utility, it detects the printer quite fine, and I can connect to the printer's IP with my browser. I reset the subnet mask, default gateway is empty, and I see no reason why it's not connecting. Any ideas? BTW, I tried connecting by clicking both wired and wireless connection in the driver setup.

I have similar problem, wireless connection. Printer works fine from Windows XP laptop, will not work from Windows 7.
I've tried disabling firewall, uninstall/resinstall (LOTS of times). HP support tried but couldn't resolve it. Can HTTP to IP address and see the printer and the HP diagnostics can too, but the HP Solution Center doesn't show a connection status in the top left corner of the screen and the icon for Status is missing. When I try to print to it, the job just hangs.
This used to work fine! The problem came up just last week. I suspect some Windows update caused the problem, but the cost of determining that > the cost of the printer, so once it runs out of ink, I'll give it another try and then haul it to the recycle center, I've put way too much time into trying to get it fixed. If anyone has another idea, I'd appreciate it, it's become a challenge, but I'm close to giving up.

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PhotoSmart Premium C309a driver problem in Win10 at double side printing

My problem is as follows: I created a catalog in MS Publisher 2013 for A4 paper format with 2 page per paper. I selected booklet side-fold type and double side printing. MS Publisher prepared all pages in correct way. I even created PDF versuions of such pages. But each time when I print pages, the printer keeps make them smaller (I think it scale them for Letter format) despuite the fact I changes in printer preferences A4as default paper source, all documents are in A4 format etc. As result, the printed pages are shifter from the center page on the left side, which is ok for one side printing but cannot work for doyuble side printing as shift is in different directions for result paper. Additionally, I cannot any more print on DVD or CD surfaces as the driver doesn't support sauch a feature. Please let me know how I can replace the native Windows 10 driver with the one for Windows 8.1? Or is there any other solutions except using another OS? Thx, Vlad.

Hi , Welcome to the HP Forums! I noticed that your HP PhotoSmart Premium C309a is having a driver problem in Windows 10 when printing double sided. I am happy to help! According to this guide, How to Use the 2-Sided Feature, it looks to me as if the double sided printing feature is only available to use with regular plain white paper. (Letter sized), which could be why the printer is scaling the size to letter. You could possibly try using an alternate driver, by going to this post, How to Assign Alternate Print Drivers in Different Versions of Windows, by , and follow the steps for Windows 8, as they will work on Windows 10. Then you could attempt a custom size print. But as mentioned previously, I am positive that the 2-sided feature for this printer is for Letter sized paper only, and cannot guarantee this will work. Hope this answers your question, and thank you for posting! “Please click the Thumbs up icon below to thank me for responding.”

HP Photosmart Premium C309a

My HP Photosmart Premium C309a will not find any wireless routers.
The machine just says "now searching for wireless routers..." and will show this message on the screen for a while (15 min) and then stop.
Also my computer can connect by bluetooth (it will recognize the printer) but it will not send anything to be printed.
I have follow all of the advice manuals and suggestions on line... Please help.
Thanks,
Z

Hello,
Please try the below mentioned steps.
Setup > Network > Restore Factory Defaults
Power Off the Printer
Wait for 30 seconds, then power ON the printer.
go to Setup > Network > Wireless Radio = ON
go to Setup > Network > Wireless Setup Wizard
If issue still exists, then go to Setup > Network > Print Network Settings
please provide the values for Network Status ( under General Information) and Status ( under 802.11 Wireless )
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
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Printing on Printable CD's With Photosmart Premium All in One C309a

I have a Hp Photosmart Premium All in One C309a that has the capability to print CD labels or Print directly on CD's, using Avery design pro label software 5.5, the printer gives an error message saying the CD tray is open. In order to print the tray needs to be closed. I've tried other label software but haven't found one that will communicate with the printer. I'm wide open for any and all suggestions.

Hi,
The link below for Printing Software may be of help
http://www.hp.com/global/us/en/consumer/digital_photography/free/software/printapp_index.html?jumpid...
If you're still having issues let me know and I'll follow up with other folks that know more on this topic...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Photosmart Premium C309A Wireless can't get through firewall

I have a new Photosmart Premium (wireless) and it is going offline and then when I change it to online through the control panel feature on the computer, it still won't print. It gives me the message "Printing", then after a minute or so, "Document Failed to Print". In talking to HP, they determined it can't communicate because of the firewall. Ok so now I know the problem, but for the life of me, I can't find the proper name of the program and it's path to put in as an exception for my firewall. I am using Panda Internet Security. My operating system is Windows XP Home. The HP person, Amy in online chat said she couldn't help me and just disconnected. UGH!
Anyone have any suggestions?Thanks.

Unfortunately, I believe the Panda Internet Security suite may not be compatible with network printer SW. A simple test would be to temporarily uninstall the Panda SW and then reinstall the printer SW and see if printing works.
In general, the security SW (aka firewalls) on the PC needs to allow 3rd party programs, like HP printer drivers, to have access to the local network. How this is configured is specific to each firewall vendor.
Currently, our software uses the following ports to communicate with the printer. Note that each port name consists of a protocol (either UDP or TCP), a number, and a connection type (either inbound or outbound):
TCP 9100 outbound
UDP 427 inbound
UDP 427 outbound
UDP 161 outbound
UDP 139 outbound
TCP 139 outbound
TCP 9220 outbound
TCP 9290 outbound
TCP 9500 outbound
You best bet is to contact Panda support and ask them how to configure their firewall to operate with the HP Photosmart Inkjet printers.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
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Does a Photosmart Premium C309a support AirPrint?

I am trying to print from my iphone 3gs to Photosmart Premiun C309a but the Iphone does not connect to the printer or does not found the printer

Hi DMWORKROOM,
This topic can help you understand why airprinting on this printer is not functional - ePrint and Print App supported printers
The application from your Apps Store HP ePrint Home & Biz is specifically designed to work with wireless, non-ePrint capable printers. Unfortunately, there are no firmware update at the moment for this printer.
Hope this helps you!
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Cheers!
* If this post has helped you, the White Kudos star on the left is a great way to say thanks!
* Please mark Accept As Solution if it solves your problem so other users can benefit as well.

Wireless Printing Problems - HP Photosmart Premium Web C309n

I hoping someone can help me with some printing issues I am currently having with my C309n.
When trying to print via my web browser (Firefox 3.5.7), the printer stalls while trying to respond, and when it does begin to print, it moves incredibly slow. I had the same problem when I first set up the machine when trying to print photos, but that issue seems to have resolved itself (I did nothing in particular; one day it just worked). I have no problem printing from programs such as Word, PowerPoint, etc.
The web printing issue still remains and I was hoping that someone could confirm that I have used the optimal wireless/set up settings before I start changing things in an attempt to solve my current problem. Also, of course, if anyone is aware of a quick fix for my printing issue, I would appreciate it.
Printer: HP Photosmart Premium Web - C309n
Computer OS: Windows 7 x64 Professional
Anti-Virus: Norton 360 Premier
Connection: Wireless
Type: Automatic DHCP
Port: 9100
Router: Linksys Wireless-N Gigabit Router (WRT310N)
Firmware: v1.001
Settings of Router are as follows:
- Network Mode: Mixed (a, b, g, n)
- Security: WPA2 Personal
- Encryption: AES
- Radio Band/Wide Channel/Standard Channel: Auto
Also, I apologize if I provided too much info; just wanted to make sure I covered everything. Thanks in advance for any help.

I'm also having slow print issues on the HP Photosmart Prem-Web C309n-s.
The issue happens in multiple applications, such as printing a photo from HP Photosmart Essentials 3.5, printing an email from Internet Explorer 8, etc. I am running Windows Vista Ultimate 64-bit with Service Pack 2.
Also, noteable is that it happens on 2 PCs. Same model purchased at the same time. The issue seems intermittant and it seems to affect my wife's PC more than mine. It may just be that she prints more???
I did not think it was a networking issue, but both my PC and printer are wireless. I will direct my PC and see if the issue goes away.
My wife prints all her own photos and scrapbooks. She is extremely frustrated and wants it out of the house. I'm going to contact HP Support tonight. If they cannot fix it in a reasonable time, I'm going to try and return it.
It also seems to rip through XL ink cartridges faster than any HP printer we have had.
Best regards.
BarryISU

The wireless radio is not functioning on the Photosmart Premium c309a all in one printer

The wireless radio is not functioning on my Photosmart Premium C309A

Please contact HP support, not to buy a new part, but to report your problem and ask what they can do for you. This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Printing problems with Photosmart D110a

My Photosmart D110a (operating system Vista) prints half a page when printing a document from a web page. If I am printing more than one page , it will print about 1/4 of the final page. Seems to have problems with PDF files.

Did you ever get this figured out? I'm having the same problem with the same printer.

Problems keeping Photosmart Premium e AIO C410a connected.

My printed keeps becoming disconnected. Diagnostic Utilities have not helped. Online chat got it going for 1 page, then stopped. Told to change to static IP and later told to reboot and try Dx Utilities again (rude person, ignored what I was telling him). Critical update does not apply to my setup. Using Windows 7 64-bit. Linksys WRT 160N router and Ad Aware Total Security. Correct network settings displayed on front panel of printer and network diagnostics all Passed. Printer thinks it is connected and computer thinks it is connected, but it not evidently. Usually need to uninstall and reinstall and enable device in windows to get it to work. This happens 2-3 times per week. If it weren't for this major inconvenience, it'd be a perfect printer. I have HP printers since 1989 and never problems like this.

I have been using HP network printers for 15+ years.    This is the first time I have had major problems with a printer and no one at hp is able to find what the problem is.    They try every thing in the cookbook, but they don't want to listen what the problem really is.     At times the printer/scanner work fine, then sometimes it doesn't.   The printer shows that it is offline or disconnected.   You can watch the print queue when you print something and right in the middle of printing something it will go offline. With the HP Solution Center, it will show it is disconnected.  I ping the printer's ip address and when it stops working - the ping error message is "Request timed out".     Then a few minutes later (no changes), the response time is less than 1ms.   This keeps occuring every 3-20 minutes it will work, then stop working, then work again.    No hardware/software/connections are done during this time.    When the printer ip address stops working, I still use the internet, connect to other local network devices, print to other hp network printers. When printer ip address responses to a ping, all the printer functions work correctly.
Yes the software has been updated and reloaded multiple times.    HP level 1 support staff have no knownledge how to solve this problem and they are afraid to ask for help from second level, thinking it will make them look bad.   I have talked to 7 help desk people and only one was willing to ask for help and the connection was cut off.    Lots of the time when they put you on hold, after a few minutes (3-5) the connection is dropped.   Noticed they don't record the steps that have been taken, because they reask you to try the same steps you had just completed with a previous help desk person.    I have spent over 6 hours on the phone with these helpless support staff.    The HP help desk support is the worst in my 30 years of working in the computer industry.
HP wants to blame the switch, router, the ... anything else, but their software/hardware.    Each time they blame it on something, I show them they are wrong, or remove it from part of the configuration to elimitnate is as a possibility.   They have no way of finding the root cause of the problem.

Problem with HP Photosmart Premium C309a

I am using my new IMAC and a new HP c309a all in one unit. I can print, fax, copy, but scanning will not work. I use the application provided, the scanner communicates with IMAC, provides a preview image, but will not save to the IMAC. I have restarted both the HP unit as well as the IMAC. I have re-installed the software, but to no avail. This is a major problem since the main reason for the new scanner was to work on scanning old photos.

I went thru the same thing...HP wrote back and this series of instructions (and download) worked:
The possible cause for this issue could be because of conflict in the drivers/software. However, before we come to a conclusion, I request you to perform the below steps to isolate and correct this issue:
· First, let us check the hardware functionality of the scanner by making a copy. Also check if the printer is able to print.
· If the printer is able to make a copy then it means that the scanning hardware is working fine and the evidence points towards a software issue. In such a case please follow the below steps.
Note: If the printer is not able to copy then please skip the below steps and look for steps in the email to reset the printer.
· I request you to uninstall the existing drivers/software by following the below steps.
* Click and open the Mac hard drive (in which the Mac OS is installed) and then click on Applications.
* In Applications, click on Hewlett Packard and then click on HP Uninstaller.
* Using the HP Uninstaller, remove the printer.
· Please download and then install the updated drivers/software from the below link:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-74786-1 &lc=en&dlc=en&cc=us&product=3737195&os=219&lang=en
Note: Clicking the links may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
· The drivers/software would be downloaded with a “.dmg” extension. Double click on the .dmg file and then you should find the HP installer icon. Double click on the HP Installer icon to begin the installation.
· Make sure that the printer is connected to the Mac and is powered on during the installation.
· Once the drivers/software are installed you may use the HP scan.app application to scan in Mac OS X 10.6. To locate HP scan.app, click and open the Mac hard drive (in which the Mac OS is installed) and then click on Applications.
· In applications click on Hewlett Packard and then click and open HP scan.app.
· Using HP scan.app please try to scan.

Printing quality problem with Photosmart D110

The printing quality is very bad after we changed the catridge. The printer keeps saying that there is catridge jam. But after I followed the steps by the printer, the problem is still unsolved. What is the possible reason and how could I solve it?

Hello RussellYang.
Welcome to the HP Forums! I understand your concerns with your Photosmart D110A. Does this issue occur from multiple program(s) or just one program?
Please follow this entire HP document on Continuous Pages of Strange or Garbled Characters Print in Windows.
What is your operating system on your computer? Click here to find out: Windows.
Have you tried using a different USB cord, to verify if the issue still occurs?
Please inform me your troubleshooting steps.
I worked on behalf of HP.

Problems with Blackberry Premium Charger

I have an issue and i'm not sure if it's my charger.
When I connect my premium charger (that came with my Playbook), sometimes it does not charge my Playbook. I have to reset the playbook for it to start charging.
It will NOT charge my Bold 9930 anymore. It used to, but now it says the charger will not recharge my blackberry battery.
I'm running all the up to date OSs, do i have a bad charger???

My PlayBook charger works flawless with my Torches, 9700, 8520, HS 500, HS 700, VM 605.
If its wonky with two of them, might be the charger.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
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Photosmart premium c309a, mac (lion os) says it's not connected. after weeks of printing. why?

Photosmart C309a series [E9584E]. Has worked well for around a year. Recently upgraded Mac to Lion, and it still worked fine. More recently the computer says the "the printer is offline" or "not connected". Have unplugged the printer, shut down the desktop and then plugged in the printer, waited and started up the desktop. Did not work. Not sure what to do next. Any ideas?
Thank you.

Hi,
First, turn both the Mac and Printer Off.
Unplug the router for 30 seconds and then turn all the devices back On.
Now check for any change.
If there is no change, try resetting the Printing System and then add the device again.
*Be aware that resetting the printer system will remove any existing print queue and reset any customized driver settings.
Click the Apple menu, and then click System Preferences .
Select Print & Scan.
Right-click (or Ctrl + click) your product in the Printers list in the left panel, and then click Reset printing system .
Click OK to confirm the reset.
Type your user Name and Password .
Click OK . The printing system resets.
Enter System Preferences > Print And Scan.
click the Plus sign and add your printer, then check for any change.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Photosmart Premium C309a series: full system restore fails to result in HP Scan functioning

I had to recently have my iMac hard drive replaced. Upon performing a full system restore from a Time Machine back-up, I have found that HP Scan fails to operate at all, despite the printer itself performing its other tasks normally. This means that ABBYY Fine Reader also fails to operate with HP Scan as its 'calling application'.
I am using Mac OS X 10.6.8 and have run Apple Software Update and downloaded all outstanding HP software. Prior to my hard drive failure HP Scan worked fine. The full restore has installed the version I was running then as now, 2.4.1.
In order to obtain the Scan software obviously I originally downloaded the full software package from HP in order to configure its functions -however the current printer driver version is 4.1.2.
From the Error window that appears when I try to launch HP Scan, it appears that the problem may relate to HP Scan profiles not being loaded in the Library folder. However when I look there I am not able to determine if anything is missing. I suspect that they are there, but not being recognised.
As I already have all the software to operate the printer functions, why should I repeat the download to get HP Scan and the scanning function to operate again?
This question was solved.
View Solution.

Hi @MJM_archiver,
I see by your post that you had to replace the hardrive and after doing a full system restore from the Time Machine back-up, you are unable to scan. I can help you with this.
Try scanning through the Apple Software, to see if you have the same result.
How to Scan: Mac OS X v10.6.
The files might not have copied over properly from the back up.
I would verify and repair the disk permissions, reset the printing system on the Mac, then run the full uninstall and reinstall of the software.
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon ( ), and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Uninstalling the Printer Software.
HP Photosmart Full Feature Software and Drivers - Mac OS X v10.4, v10.5, and v10.6.
Test the printer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Problems with Photosmart Premium C309A

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