Problems with playback of embedded .mp4 videos in PDF

I am creating an ebook that has embedded videos that I made in Premiere Pro CS4. 
They play back great in the PDF on my iMAC but when I email the pdf to my Windows laptop, the videos barely play!  The Windows laptop has Acrobat 9 reader installed. 
I have tried embedding the videos with the multimedia tool using the Flash format and also using the Legacy Multimedia Content option.
Why does Windows have so much trouble with the playback!?  Most of my customers probably have Windows computers so I need to get this resolved.
Any thoughts?????

I'm using the Video Tool because the videos are .mp4 format.  In the Insert Video dialog box it mentions that "Your multimedia will be converted to Flash format to ensure consistent playback across multiple platforms using Adobe Reader 9 or later."
Do you think it would be better to convert the videos to Flash and use the Flash Tool?

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