Problems with playback through iPod headphones

I've had an issue when I plug in my supplied iPod headphones that the audio playback is muted and the vocals unclear. I checked the headphones on my Mac and when plugged all the way in...same result. Any suggestions short of returning them?
PowerBook G4, iPhone   Mac OS X (10.4.10)  

Thanks for responding.
Yes I'm using iTunes to rip the CDs.
I've tried ripping some songs to AAC 256 kbps without VBR, AAC 128 kbps without VBR, MP3 256 kbps with VBR, MP3 256 kbps without VBR and MP3 128 kbps without VBR. Same problem. Songs play fine on computer when played out of iTunes. Put songs on Shuffle and some will play and other will partially play before skipping to the next song.
The same songs ripped to AAC 256 kbps with VBR played just fine on my first generation 1GB Shuffle. On the new 2GB Shuffle they don't. I wasn't worried when the 2GB Shuffle I bought had a problem I thought it was just a case of one bad apple in the bunch (no pun intended). Now that I've gotten the replacement 2GB Shuffle and it has the same problem I'm left wondering if there's not a problem with them in general.

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