Problems with playing movies through apple tv

Our purchased movies stop playing through apple tv as soon as you use the internet on ipad or iMac

We have unlimited internet,  never had any problems before with connection.  Have had apple tv for 12 months.
The last two days, apple tv is only playing previews and other apple option such as podcasts and youtube etc, but will not play any of our purchased movies.  I have switched everything off at power source, including internet, restarted the the apple tv, logged out of apple id and logged back in.  Checked location setting, checked the definition settings.
Nothing is working.  The loading icon just spins, but the movie does not appear to be able to load.
I am able to load the movie on the lap top, but when I switch to apple tv, it reverts back to loading.
PLEASE HELP!

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