Problems with Powerbook and How to prepare it for Apple repair engineers?

What to do?
I have a few issues with my last gen 17" Powerbook.
From the start my display has been physically out of line by a millimetre or two, and also from the start, I have had a dip in the outer plastic where the CD drive is, in which revealing the edging of the casing at the palm-rest.
The reason I haven't had these issues looked at by Apple any sooner, is that I haven't been able to afford not to have my computer with me, due to an intense amount of college work.
Recently, I have started to see black marks appear at the right palm-rest area. I'm not sure whether or not the aluminium is painted, and this is it wearing off, or whether this is a direct affect to the aluminium itself.
http://img80.imageshack.us/img80/8562/pblq9.jpg
Also, just yesterday, I have encountered the infamous headphone socket issue, where it is stuck on an optical output. I have a red light shining constantly out of it. I've tried the usual plugging and un-plugging proceedure, but have had no joy.
I've also lost around 300mAh of battery capacity within 9 months through around 170-180 charge cycles. I'm not sure if this is normal or what-not.
I have around 3 months of my first-year warranty left, so will all of these issues be covered under warranty?
If so, how do I prepare my Powerbook for repair?
- Do I need to remove all my necessary files?
- Do I need to take it in its original box, or do they prefare just the Powerbook itself?
- What kind of time period can I expect the entire proceedure to take?
Thank you for your time,
onlyone-jc.
  Mac OS X (10.4.8)  

It is really hard to say whether Apple will repair certain issues, or blame it on your negligence. Your best bet is to contact AppleCare and find out. The thing is, since you are well past the 90 days, there is a per incident fee for phone calls until it is discovered that the problem is hardware based and the entire issue was hardware based. The per incident applies to case numbers you get when you call AppleCare. Your other option is to bring it in to an Apple authorized service center where they can diagnose if it is something hardware they can fix or not.
If you are choosing to sell your machine, see my FAQ here:
http://www.macmaps.com/selling.html

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