Problems with producing PDFs via Adobe Acrobat Prof 11

Hello we have the following problem:
While producing several word documents via PDF Printer (we have insallted the latest version of Adobe Acrobat Professional 11) we receive error messages like
%%[ ProductName: Distiller ]%%
%%[ Error: /EMC pdfmark without matching BMC/BDC.]%%
%%[Page: 1]%%
%%[Page: 2]%%
%%[Page: 3]%%
%%[Page: 4]%%
%%[ Error: limitcheck; OffendingCommand: pdfmark ]%%
Stack:
-mark-
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
Using the Word 2010 Add inn (producing PDF), it works.
What is the problem?
Thanks for ur help.
S.H-Schuett

Hi,
I'm having a similar problem and it's disappointing that no one has responded to the original posing from April 2013.
I was extracting a range of pages from Framemaker 7 to PDF using the Acrobat 6 Distiller. The PS file failed to convert to PDF and the log file contained these errors. What is the meaning of the "Error: undefined" statement? How can I figure out where the error is occurring?
Yours,
Michael F
=====================================================================
%%[ ProductName: Distiller ]%%
%%[ Warning: Helvetica not found, using Font Substitution. Font cannot be embedded.]%%
%%[ Warning: Helvetica-Bold not found, using Font Substitution. Font cannot be embedded.]%%
%%[ Warning: Times-BoldItalic not found, using Font Substitution. Font cannot be embedded.]%%
%%[ Warning: Times-Roman not found, using Font Substitution. Font cannot be embedded.]%%
%%[ Error: undefined; OffendingCommand: pdfmark ]%%
Stack:
/StRetrieve
/P82708
/StoreName
-dict-
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

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