Problems with purchasing apps

I attempted to purchase an app from the Appstore but when entering my card information, it told me that my information was declined. So I go onto check my bank account and I see that Apple has charged me money even though I did not buy the app and was told that my information was decline. I want to know why it is charging and taking my money when I did not buy anything. I also want my money back. This is very annoying and frustrating.

Each time that you add or change your card details a temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so (how long it takes to disappear will depend upon your card issuer).
Store holding charge : http://support.apple.com/kb/HT3702
As with many other merchants, the iTunes Store and Mac App Store places an authorization hold on your payment card account for the approximate amount of any purchase you make. If you update your billing information, the iTunes Store or Mac App Store will place an authorization hold on your payment card account, usually in the amount of 1 USD or the local currency equivalent, to verify your account information.

Similar Messages

Reporting a problem with purchased apps.

I cannot report an issue with my purchased apps as instructed on apple website. When I clicked 'Report a problem', apple support webpage opens instead of message box I can send to support agents. What should I do?

I've done them all. When I click 'Report a problem' button next to a purchased item, instead of message box, Itunes support webpage(http://www.apple.com/uk/support/itunes/) opens.

I have a problem with buying apps in itunes Store. When you purchase the application fails payment. Asked to update the map. I have 2 credit cards with a positive balance. In what could be the reason?

I have a problem with buying apps in itunes Store.
When you purchase the application fails payment.
Asked to update the map.
I have 2 credit cards with a positive balance.
In what could be the reason?

contact itunes support

HT3702 Dear Customer Support... I have some problem with In-App Purchases and i can not Report a Problem in Itune

Dear Customer
I has one Iphone and I have some problem with In-App Purcases Because my sister purchased In-app when she play
and i can not report a problem in Itune,
I inadvertently purchased all of this application in Order Number: MH*****4H5 Date: 04/09/12 ,Order Total $36.81
So i can't use App store on my phone Because have problem Billing info and i dont want this order, I inadvertently purcased all of this application
Hopefully I can ge help from you as well.
Best Regards
<Edited By Host>

These are user-to-user forums, you are not talking to Apple here. All purchases are considered final, but you can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have some problem with In-App Purchases

Dear Customer Support,
I have some problem with In-App Purchases
Because my 4 year-old daughters purchased In-App when he play
and i can not Report a Problem in Itune
I inadvertently purchased all of this application below.
Order Number:
Receipt Date: 16/04/12
Order Total: $99.99
Billed To: MasterCard
Diamond Dash,140000 wooga
Report a Problem In App Purchase $99.99
Payment Card Total $99.99
Hope I can get help from you as well.
Best regards
<Email Edited by Host>

Hi, ddddda
I've got the same problem, same rate.
I called to Apple Support and she recommended me to report by this link.
http://www.apple.com/asia/support/itunes/contact.html
(Select topic .. App store)
Within 6 hrs, Apple replied me with this.
>>>>>>>>
Dear Charin,
Josh here from the iTunes Store.
I understand your son made a purchase accidentally that you would like refunded. When it comes to your money, I can certainly appreciate how important it is to feel that you are treated fairly, and I would be more than happy to help you out with this today.
Please read my entire email as I have included information about your refund, what was purchased and how to avoid these type of purchases in the future.
Charin, the charges in question are for in-app purchases. An in-app purchase is a purchase that can be made within an Application on an iPhone or an iPod Touch.
In-App purchases are items you can buy that will assist you in advancing in the game you're playing. Some examples of In App Purchases are: bonus game levels or maps, additional experience points, subscriptions, and recurring services.
The Application "Diamond Dash" was free, and this is the Application that was used to purchase the in-app items. The in-app purchases were for "1000 Gold" to be used when playing "Diamond Dash."
Please note that there is a 15 minute window after initially entering in your password, where the password is not requested again. Once this time has passed, you will be requested for your password, and also to confirm the purchase by tapping the Buy button.
To prevent any further in-app purchases from being made unintentionally, please set the in-app restriction on your device(s) as soon as possible. You can set the in-app restriction on an iPod Touch, iPhone or iPad by following these steps;
1) Click on the "Settings" Application
2) Now from the list of options click on "General"
3) Scroll down and click on "Restrictions"
4) Under the heading "Allowed Content" be sure that "In-App Purchases" is "OFF."
After reviewing the circumstances of your case, we determined that issuing you a refund for your unintentional purchase of "1000 Gold" is an appropriate exception to the App Store Terms and Conditions, which state that all sales are final. In five to seven business days, a credit of $99.99 should be posted to the credit card that appears on the receipt for that purchase.
The iTunes Store provides a warning message that asks if you are sure that you want to buy an item. This warning can be turned off. If you would like to make sure that this warning is on, you can reset the warnings in the iTunes Store by following the instructions in this article:
Resetting iTunes Store warnings
http://support.apple.com/kb/HT1734
Additionally, you can make modifications on certain devices that will prevent them from making purchases:
iPhone, iPad, and iPod touch: Understanding Restrictions
http://support.apple.com/kb/HT4213
Please let me know if you require any further assistance with this issue, as if you do, I would be glad to help. Thank you very much for being part of the iTunes Store family, Charin. I hope you have a great day.
Sincerely,
Josh
iTunes Store / Mac App Store Customer Support
Please Note: I work Sunday 7 AM - 3:15 PM, Monday 4:00 PM - 11:30 PM, Tuesday 3:30 PM - 11:30 PM, and Friday 7:00 AM - 3:15 PM
All times are EST.
Thank you for allowing me the opportunity to assist you.
>>>>>>>>>>>>>>>>>>>>>>>>>>
Once i've got any development, I'll posted here.
remark : This app "in-app purchase" no need for password confimation in buying dialogue.

I have problem with the app purchase. I put the correct information credit card but the system said that is incorrect

I have problem with the app purchase. I put the correct information credit card but the system said that is incorrect

Use this for help from iTunes https://expresslane.apple.com/GetproductgroupList.action. This is where you need to get assistance.

Problem with in app purchasing in Clash of Clans

Hello
I have a problem with in app purchasing in CoC
everything else works perfectly
how can i solve this problem ? ? ?
Thanks

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here, we won't know what the problem is.
What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help: http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

Problem with iBooks app on iPhone

Having a major problem with iBooks app. Can only get free classic books but nothign contemporary. Cannot update the app either. Works perfectly on my ipad! Should I delete the app and reload? Will I losse all the books I already have??

It is true that all purchases should share a single Apple ID. It is also true that both iOS and OS X allow only one iCloud account per user. And it is true than every Apple ID has an iCloud account, and every iCloud account an Apple ID [1]. Most unfortunately, it is also true that many (most?) Apple customers have multiple Apple IDs (even if they don't know it - I have 4 [2]).
So far, so simple. Here is the catch. On both iOS and OS X the Apple ID for purchases need not match the Apple ID for account-specific iCloud services. Life is much nicer if they do match, but they don't have to. Part of the bug I ran into was related to a configuration error, probably arising during Mavericks install over Mountain Lion, that gave iBooks my user account's iCloud services Apple ID rather than the iOS/iTunes store Apple ID.
Apple's identity management is a mess of almost unfathomable proportion -- the sort of mess that every smart exec runs from. I'm certain it's gummed up by contracts with rights holders, disparate internal systems, unfortunate choices and a nest of secondary assumptions. It would take a will of iron and a lot of cleverness to solve. I'm curious whether Tim Cook will force the fix.
[1] Curiously, however, an iCloud account does not need to have an email address, and the iCloud account email address need not match the associated Apple ID. This is yet another unfortunate edge case of the Apple ID mess.
[2] http://tech.kateva.org/2012/05/apple-id-****-apple-identity.html

HT1933 Has anyone else had a problem with the app " Storage War$" it costs £1.99 and doesn't work???

Hi I have been having a problem with an app I have purchased, it cost £1.99 and does not match the description
This was a waste of time and I am outraged that Apple have not checked the game after it's reviews. However I want to get my money back as I could buy a different app with the small sum of money. This app did not clearly state that it wasn't a game to play just to watch. A review quote " I want my money back worst app ever! Every button does the same thing home, shop, my items and the actions all take you to the auction. Plus it's the same 5 pictures over and over some worth 900 some 250 just buy 250 absolute joke of a game save your money people"there are 26 others like this how many is enough for you to take action. the only reason for this app purchase was because it was an impulse buy what if there is another 27 impulse buys and it then continues
How can I try and get that app off the AppStore and get my money back as I have not been given a receipt yet ?

What a terrible coincidence, nick70! I can assure that most updates go smoothly. I'm sorry to hear that yours didn't. If you're unable to power your device back on, we may need to get a replacement device out to you. Please follow/DM me ( Chauncey_VZW ) with your contact information, and I'd be happy to resolve this for you! I look forward to hearing back from you.
ChaunceyM_VZW
Follow us on twitter @VZWSupport

TS1702 Problems with the app Drive Safe Mode.

Have other users experienced problems with the app Drive Safe Mode? I can't use it, it's frozen, doesn't do anything at all. I use an iPhone5. I shut off the phone twice, I uninstalled the app and reinstalled it, nothing works. Tks for your help,
samwise57

Contact the app's developer. Apple does not provide support for apps purchased from the iTunes Store except the ones they provide like iWork apps.

..i reported a problem with a App but nothing happend! What i must do now to get my money back?

Dear Community!
I have a problem with a App i purchased. These App was to buggy and crashes to often!
Yep, u know. I reported this problem to itunes-Store-Support over "Purchase History" and "Report Problem" for weeks.
And now? I cant report this problem again! What is with my money?
greetz
Stephan form Germany

You'll want to contact iTunes through http://expresslane.apple.com. When there just choose the right categories and send off an email. There you can make a request for a refund. Best of luck!!!

Problem with in-app purchass

problem with in-app purchase

What is the problem that you are having with IAPs, if you are getting an error message then what does it say ?
If you are getting a message to contact iTunes Support then you will have to do so (these are user-to-user forums) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption
If it's a different problem ... ?

Problems with n97 apps connecting to network (Voda...

Problems with n97 apps connecting to network (Vodafone UK – 3G)
Recently a number of my apps which used to connect automatically to the internet (which ever was available – known wi-fi or 3g) have stopped doing this. They now only connect to one known wi-fi.
I’ve tried uninstalling and reinstalling each app, but this hasn’t solved the problem. I’ve checked for software updates and do not believe any have been applied or are available. All apps have been downloaded via Ovi on the phone. I still am able to access the internet by the web browser which was installed on the phone and via google maps (which also still manages GPS position, search, etc).
The apps which I notice causing a problem are:
Sainsbury’s/nectar
Tesco
Map my tracks
Snaptu
Opera Mini
Any one got any ideas???

I have the same problem since i updated my mac to 10.5.6.
Each time I have to do a diagnostic and retype the WEP password to have the internet connection.

Problems with Remote App on iOS 4?

I have a new iPhone 4 and tried to use the Remote App in Connection with Apple TV. While I'am able to pair the remote app with Apple TV, I cannot use it properly. It works for a while, then it get's disconnected with a message that maybe a Firewall might be activated in the Router.
I have no problems with Remote App connected to my iTunes Library. I also tried it with a iPod Touch which is still on iOS 3.1.3, no problems to connect to the Apple TV from there as well.
Are there any known problems with iOS 4 and Apple TV?

Chenks wrote:
maybe for you, but isn't for me.
i have the remote app on my iphone4 and it's connected to 2 appletv's.
i don't experience any dropping of connection etc.
May I ask what wifi hardware you use? It might be an wifi issue, but one which is only related with the "Bonjour" protocol which seems to be used for the Remote App. I found this thread which is older (iOS 3) but describing exactly the same problems:
http://discussions.apple.com/thread.jspa?threadID=2048555&start=0&tstart=0
bear in mind that the iphone4 is now "n" wifi compatible (2.4Ghz), so could it be that the "n" part of your network is poor and thus why you only see the problem on the iphone4 ?
At least it is not poor when using it from other devices or moving a lot of data in other Apps. It is all Apple Hardware (nothing older than 2 years), and maybe that's the problem. I never had network hardware which made so much trouble, as Apples Airport series. I wouldn't wonder if it is an incompatibility between a new wifi chip in the iPhone 4 and a older Revision of an Airport device. But I don't know how to check - is there a system.log on the iPhone which I can access somehow?

HT204266 Hi, I have a problem with my app store. It doesn't open. Can you help please ?

Hi, I have a problem with my app store. It doesn't open. Can you help please ?

Morning lekogni,
Thanks for using Apple Support Communities.
For troubleshooting on this, take a look at this article:
Mac OS X: How to troubleshoot a software issue
http://support.apple.com/kb/ht1199
For more information on this, take a look at this article:
Troubleshooting the Mac App Store
http://support.apple.com/kb/ts3624
Best of luck,
Mario

Problems with purchasing apps

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