Problems with renewing credit card information

I've gone on now 6 times to the adobe site to update my credit card information on my subscription and it keep giving me errors.
Any one else having this issue - Please help!

Ricky some of our back-end systems are currently rebooting. I would recommend waiting up to an hour and trying again. If the problem persists please feel free to contact our support team as Kglad suggested.
Our back-end systems should be back up long before the hour is up. I recommended waiting an hour though just in case there is any unexpected delays.

Similar Messages

HT1918 I can't seem to update my apps or make any purchases on from my account. Nothing has changed with my credit card information and for some reason the iTunes Store tells me my information is incorrect. What do I do?

I can't seem to update my apps or make any purchases on from my account. Nothing has changed with my credit card information and for some reason the iTunes Store tells me my information is incorrect. What do I do?

Yes, it's frustrating.
I don't have my iPod with me but, as I recall, the change is done in Settings/Store. That change will apply to NEW purchases. However, be aware that all purchases are permanently associated with the Apple ID that was originally used. Generally, it's only a problem when you need to update an app. IF you do your updating from iTunes and your logged in to the "wrong" ID, you'll need to log out and back in again. It's easier from the iPod as you do not need to log out/in but you do need to know the password.
Unfortunately, you can not merge IDs nor can you transfer purchases from one ID to another. Go here to find out exactly what you have. I have the same problem so I deliberately made both passwords identical to make things slightly easier for me.

HT2534 Hello! I have a problem with a credit card. I bought one program, after that i wanted buy one more, but it wrote that with my card something wrong. After that i wanted change my card (VISA) on "NONE". But there no NONE! I can't download FREE apps!

Hello! I have a problem with a credit card. I bought one program, after that i wanted buy one more, but it wrote that with my card something wrong. After that i wanted change my card (VISA) on "NONE". But there no NONE! I can't download FREE apps! Than I wanted make new account and select NONE, but there no NONE, there only cards. Help, please!

Hey Shamannnig!
Here is an article that can explain a little more about this situation:
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/ts5366
Thanks for using the Apple Support Communities!
Cheers,
Braden

Can't get Netflix to recognize an iTunes purchase keeps coming us with "the credit card information that you entered does not appear to be valid

Can't get Netflix to recognize an iTunes purchase keeps coming us with "the credit card information that you entered does not appear to be valid'? Netflix says not them?

The message you received indicates that the phone is locked to a carrier other than the one for which you have a SIM. You'll need to take the issue up with Apple. Nothing you do with iTunes is going to make a difference.
I'm quite surprised that the UK Apple Store replaced a U.S. purchased phone. They usually won't.
Best of luck.

HT2534 How to create Apple ID with out credit card information?

How to create Apple ID with out credit card information?

Try following the instructions on this page : http://support.apple.com/kb/HT2534

Hi, i have a problem with my credit card so want to use a card from another country but cannot change my country settings

hi, i have a problem with my credit card so want to use a card froma different country but cannot change my country settings

Hi balalbas,
If you are having issues changing the country associated with your iTunes Store account, you may find the following article helpful:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Regards,
- Brenden

Has anybody have problem with their credit card going through when it is good?

has anybody else having problems with their credit card going through when it is good?

Each time that you add or change your credit card details on your iTunes account a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702

Can i replace my email in iTune account? with same credit card information? or do i need to create new one with same credit card? thanks

hello all,
i have an account on iTune, can i replace the email with another one and keep all information of credit card? sorta like creating a new account but you are not?
or do i need to create new account but keep the credit card information?
thanks all

You have posted in the itunes U forum, where colleges, universities and museums post educational content for students.
Try posting in the appropriate forum.
Do not create a new account. Go to your account in itunes and change whatever you like. Your account name is in the upper right corner of itunes. Click the drop down arrow and select account.

Problem with the Credit Card to Pay the Fee of Adobe CC

Hi! I'm paying the Adobe CC plan for about 5 or 6 months, but the last month i have a trouble with the Credit Card and the auto payment of the Adobe CC was not completed. I have now restored the Credit Card and when i wanted to update the credit card info in order to continue paying for this product it says the card is invalid.
Please help, because in two days more i going to lose the subscription and i need the program for the University.

Credit card https://helpx.adobe.com/utilities/credit-card.html may help
or
Adobe contact information - http://helpx.adobe.com/contact.html

I have a problem with my credit Card ...

when i want buy some apps from App. Store i have a problem with my Master Card , but in Paypal i havn't any problem ...
Could you help me ?
Thx

You don't say what the problem is with your card. If your card will not accept the charges, perhaps it is maxed out or suspended, then it would not be acceptable to Apple. I am pretty sure that Apple would clear cards and credit levels before accepting an account with you.
I also believe Apple does not take PayPal.
If the first situation is close to yours then you will have to find an alternate means of setting up an account.

Problems with changing credit card on file

Tried to add credit through enabling auto charge using a new credit card. Received the following message:
"Your card is protected against unauthorised use when shopping online. "
"FI you are trying to access is deactivated, or
FI restricted to specific IP addresses and yours is not one of them"
Contacted credit card company and they assured me that the card is not restricted in any way.
What do I do?

I think you may need to contact customer service regarding your concern. Just click the link below to see the instructions on how you can get in touch with the Support team ;
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Problems with billing/credit card

Hi,
I've been having problems with the iTunes store lately. It tells me that I owe iTunes $1.04, even though I have over $8 in store credit left. When I try to pay the outstanding balance, nothing happens. Also, I saw something strange on the bottom of the form for editing my payment info: there is a checkbox that says: MXEditAddressWizard.OutstandingBalance: $1.04 [x]
Here is a screenshot: http://img395.imageshack.us/img395/4803/picture2f.png
I'd appericiate some insight into this, I'm really cheezed off that I can't download anything from iTunes. Thanks in advance.

Hello , I have just had this popup at the bottom of my account page.
I could not purchase anything as me card had expired but I had previously purched the game AIRPORT MANIA, but this had not shown on my account.
So I left the MXEDITADDRESS WIZARD ticked, and clicked apply.
It then said that I had purched the above Airport Mania.
So I assume that somewhere the game has its name incorrectly stored and thinks its MXEDITADDRESS WIZARD.
Weird.
Hope this is of some use.

HT2534 The none button found with the credit card information is missing.

it's just not there. And it's mentioned completely in a help article. Did they remove it?

Its there. :) just made a new apple Id. Follow these instructions
For iPad, iPhone or iPod touch:
Open the App Store app. When you do there's the blue thing that pops up asking log in with apple id, create new apple id or cancel. Hit cancel. Find a free app. Open it. Click the "free" option in blue. Then click "install app" option in green. This will bring back the blue thing to sign in with current apple I'd or create new. Click create new. Follow steps. When you come to payment method, "none" is listed in the credit card section below discover.
Hope this helps. If not, email me [email protected]
Kristi

HT1918 problem with none credit card option

How can I change to none credit card option if I already have an Apple ID and there is no "none" option even if I choose a free app?

How to Get Apps From the App Store Without a Credit Card
http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
If None is not available - On your computer launch iTunes and click "iTunes Store" in the left navigation pane. Click the "down arrow" next to your name at the top right side of the page and click "Account." Enter your username and password and click "View Account" to log into your account information. Next to your Payment Type, click "Edit." Select the "None" button and click "Done." Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
iTunes Store Accepted Forms of Payment
http://support.apple.com/kb/HT5552
 Cheers, Tom

HT1338 I wanna buy the new iOS, but I'm having problems with my credit card!!

it says that it doesn't match with my banks record' that's because i have changed my credit card for a new one. what should i do to fix this???

I'm having trouble with that too! It keeps saying "Please check your account details are correct in Settings -> Store" What can I do!?!?!?!??!?!?!

Problems with renewing credit card information

Similar Messages

Maybe you are looking for