Problems with renewing Skype Premium.

I got a issue with my premium account, my account expire date 7th December 14. Skype attempt charge my credit card on 4th December and card was declined cause my card was changed. than I contact with skype customer service on 5th December. They advice me to change payment method and I did as well they said, buy enough credit as much I need for my yearly premium account. I contact to skype again and they assure me that all is good not to worry with is 24 hours they will deduct money from my balance it was on 5 th December. Nothing happens on that day than contact again they reply the same not to worry, contact on 7th December they reply same and reassure my premium subscription will be remain the same, buy finally on 8th December skype send me a mail that my subscription in cancel.is it fair what they did to me???
Again I contact with the one of the supervisor there and gave him all the details what we had chat with his people about my case, again he assure me to wait patiently he will do something good for me. I am waiting and waiting he giving me mail which one is use less for me. After 1 and half month later he came to the decision they will are not able to give the same subscription what they can do give me my money back. But my expection is want my service back while I am waiting for 1 and half months. At this stage I am prepareing a legal action file against skype cause there wasn't my fault and I contact to skype before finish my expire date. So why can't I back my service.
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

Hello
Please send me a transcript of your conversation with Customer Service by Private Message.
Thank you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
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I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
at the moment, they are only offering email and live chat support (for premium/selected members). Support via phone is not yet available.
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paranoidandroid60 wrote:
Hi everyone,
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+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

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Problems with renewing Skype Premium.

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