Problems with return of defective m4 128 GB SSD

Hi altogether, I am sorry to have "abuse" this forum for this, but the RMA request page does not work properly for more than two weeks now. I am always receiving a java.lang.NullPointerException error message after entering the serial number of my defective SSD - no matter which browser I use to access it.I also contacted the official Crucial support ([email protected]) but they did stop responding after announcing to send me some troubeshooting steps on 07/16.Hence, I just don't know where else to ask for further help... Can anybody please simply try to open a RMA request for a SSD (preferably a m4 128 GB) on Crucial's EU website and confirm that nasty error message I am always receiving after having entered the serial number of the drive? The problem is that my about two years old m4 128 GB SSD did stop working after I moved it from my former laptop (Sony Vaio) - where it worked like a charm - to an external USB 3.0 enclosure (model RaidSonic ICY BOX IB-250StU3-BH). When I connected the external enclosure to my PC the drive appeared in Windows Explorer (Windows 8.1 Pro) for a short period of time (1-2 seconds) and then disappeared without any warning / notice.
Disconnecting and reconnecting the enclosure did not solve the problem (there is still no response from the SSD).Installing a conventional hard disk as well as another SSD in the same enclosure for test purposes showed that it still works fine.
I also installed the m4 SSD in another enclosure as well as connected it directly via SATA to the mainboard of my PC without success.
Hence, I believe the drive is really defective and also cannot be "revived" by simple software troubleshooting.
Has anybody else also experienced similar issues and could there indeed be a way to solve it without a replacement (e.g. by a "blind flash" of the firmware)? And how can I claim a RMA for my drive as it is still under the 3-year warranty if the corresponding page does not work and the official support stopped answering?
Any help is greatly appreciated!
Best regards,
FNW

Hi targetbsp, thank you very much for your kind help !And sorry for my pretty belated reply... Although it sounded hard to believe at first, the "revival" instructions did indeed work perfectly for my "broken" SSD! I just left it connected to only power via an external SATA to USB adpator (which has an extra power supply) for 2x 20 minutes as described and it came back to life (and all my data were still present as nothing had even happened)! Unfortunately, it turned out that the external USB 3.0 enclosure seems not to be able to provide enough "startup" current to this SSD as it "broke" again after I re-installed it there and hooked it up to my PC.After performing the "revival" routine again (which worked perfectly), I guess I will use it in another laptop where it will get enough power from the internal SATA port (as this one is not limited to 750mA like USB 3.0 is)... But thanks a lot for saving me the hassle of an unnecessary return!Maybe I should have done some more research, but I simply didn't see any chance to get such a drive to work again...

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