Problems with second hand Zen visio

Question

Hi I recently sold a zen vision m 30gb, it was working fine when i sold it however i could not find the software that came with the player..... I checked the support page and everything seemed to be there that the buyer would need to get the player up and running...........however the buyer states the player is not charging and he cant get the software from the support page installed as there is no player already installed on his PC.
How can we get the player to work on his PC without have the orginal software I've had a check and can't seem to find any answers using the search function.....please help this is driving me nuts

Answer 1

What accessories went with it's If a wall charger was one of them good tell them to charge that way if not tell them that the charger for the playstation portable will work with it for charging. They should be using a REAR usb port to charge the player. Try a different usb cord. Buy a new dongle/power cord http://cgi.ebay.com/-ITEMS-ACCESSORY...dZp73.m53.l262 They do not really need the Creative software to use the player it will work with Windows Media Player
Before they can do this function they MUST have 50% power of the battery:.......First have them boot player into recovery mode & do a Cleanup> Format>Reboot on the player & tell them I can't stress this point enough DO NOT CHOOSE RELOAD FIRMWARE!!!!!!! That function erases the firmware & will render the player useless.
http://forums.creative.com/creativel...ap&thread.id=3 Check you private messages.