Problems with servicing my nano

can somebody please tell me how I can e-mail/talk to a human being that works for apple? i sent my ipod for servicing because it stopped working. they said they have shipped it back but it has not arrived and the tracking number the automated (no-reply) srvice sent me is not valid. how can i talk to someone in servicing or just someone from apple to resolve my problem??? thanks
dell 4700 Windows XP

Try this.
0870 876 0753
There is no email address.

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http://support.apple.com/kb/HT1923
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Problems with servicing my nano

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