Problems with sonic extender application, Problems with sonic extender application, Problems with sonic extender application

I installed Sonic Extender and at first had no problem with it.  Then I connected with a different internet connection and now it will not connect.  What is the easiest way to get technical support help.  I called and also submitted a request for someone to call me.  I had no luck or help with either.

Hi Alex,
I tried the process you described on my machine using LabVIEW 7.1 and could not reproduce the behavior.  If you can clarify the version you were using that will be helpful. I will have to clean a test machine and try it again without LabVIEW installed, and get back with you if the problem appears.  In the meanwhile, I found the following KB which, while not referring to the exact same problem you are describing, does address the evaluation message issue.  You can try to follow the steps at the end of the KB, and let me know if that worked.
http://digital.ni.com/public.nsf/websearch/1E1FB3C19E8E0A9986256F8D0077D0E6?OpenDocument
Regards,
Aluma G.
National Instruments

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    ----- Original Message -----
    From: "Creative Americas Customer Support"
    To: "Bill Allen"
    Sent: Saturday, February , 2006 :39 AM
    Subject: Re: Creative System Information (English : Adobe Premeire Pro .5
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    Link removed
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    > ----- Original Message -----
    > From: "Creative Americas Customer Support"
    >
    > To: "Bill Allen"
    > Sent: Friday, February 0, 2006 2:5 AM
    > Subject: Re: Creative System Information (English : Adobe Premeire Pro
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    >> ----- Original Message -----
    >> From: "Creative Americas Customer Support"
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    >> To: "Bill Allen"
    >> Sent: Monday, February 06, 2006 9:42 PM
    >> Subject: Re: Creative System Information (English : Adobe Premeire Pro
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    >> Ronshone
    >> Technical Support
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    >>
    >>
    >>
    >> To provide feedback on your "Creative Experience" please click on the
    >> following link:
    >>
    Link removed
    >>
    >> This link is provided so that you may provide feedback on your
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    >> Original Message Follows:
    >> ------------------------
    >> User Detail
    >> ----------------------------------------
    >> Name : Bill Allen
    >> Email Address : [email protected]
    >> Self Description : Intermediate PC User
    >>
    >> Creative Product Information
    >> ----------------------------------------
    >>
    >> Problem Type : I need help with a third-party software application
    >>
    >> Problem lies with:
    >> ----------------------------------------
    >> Adobe Premeire Pro .5 and Adobe Audition
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    >> Customer's System Specification
    >> ----------------------------------------
    >>
    >>
    >> Detailed Problem Description
    >> ----------------------------------------
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