Problems with supposed $100 old phone trade-in on iPhone

Folks in-store made a big deal about this. 12 days later, and 4 phone calls to Verizon Wireless and I still haven't gotten the magic e-mail that I need to get to be eligible for the $100. Either incredibly inept execution, or a scam.

Wolffman wrote:
Folks in-store made a big deal about this. 12 days later, and 4 phone calls to Verizon Wireless and I still haven't gotten the magic e-mail that I need to get to be eligible for the $100. Either incredibly inept execution, or a scam.
It doesn't have to be incompetence or malevolence. As was stated before, the company didn't get to the position they did in the market by scamming people. Just as much, there isn't enough information to determine that it was "inept execution." Consider: two thousand people out of the 93+ million customers use the promotion and out of that group, one hundred have a problem. This equates to 5% of the partakers, which would hardly mean anything inept. The question, though, would inevitably be "how did I come up with the numbers to show that it is not 'inept execution'?" That is my point. In order to leave the available possibilities at either malevolence or incompetence, too much would need to be known beforehand and this knowledge can only be acquired on the inside, I'm sure. I don't think anyone here has that knowledge, but the small amount of individuals admitting to issues would validate the suspicion that it is not due to "inept execution," but instead due to the old bit of wisdom: things happen.

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Online (US): http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
Online (UK): http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
Germany: http://store.apple.com/de/product/MC573/mac-os-x-106-snow-leopard
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Apple's price is $19.99, £14.00, €18.

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Problems with supposed $100 old phone trade-in on iPhone

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