Problems with the forums -- Oracle personnel please escalate

Question

I'm sure many have posted this somewhere, but in case they haven't -- the forums aren't rendering code snippets, which looks like xml, properly. In some cases, its eliminating them altogether, in others, it cuts out big chunks, in others it replaces some xml markup with smilies. The result is that its rendering tons of posts and information in them as totally useless.
If I had to guess, this is because the forums aren't rendering using rawText or something like this, but at the very least, until the problem can be totally fixed, turn off smilies. Smilies are nice, but next to code which document answers, they are unimportant.
Thanks,
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Answer 1

Shay,
"We did report it to the people in charge, and they asked that feedback will be posted on the feedback forum."
I understand your personal plight, and I thank you for passing on the information as you were told. But what I'm talking about is kind of big-picture stuff, pertaining to Oracle as a whole. It encompasses not only the issue of the new forums, but support of any product, be it on forums or metalink, documentation, examples, etc. The frustration coming out that I see seems to have a central theme: Oracle having a "fend for yourself" mentality to their customers.
Someone posts on the forums, can't get an answer, so they are told "these are for user communication". Then they are told "go post a tar". Then they post a tar and are sent a document they've already read. Then others have said that tars won't address how-tos. Then the JDev forums have problems, and users give feedback, and the response is "go post this somewhere else.".
This looks like continually passing the buck, propagating an internal bureaucracy to for users to have to understand how to navigate, and forcing upon your users the responsibility for facilitating communication within Oracle. I think Oracle really needs to work on putting themselves in the shoes of their customers, and change the self-centric attitude. I highly doubt that Oracle treats their customers with respect to accounts receivable with the same apparent lethargy they treat customers with respect to support.
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