Problems with the masks options.

i am working on adobe premiere pro cc 2014. until this morning it worked fine (well most of the times), but suddenly the masks options in all of the effects, stopped functioning. so here i am and i need your help. thank you.

i am working on a win 7 ultimate platform. i tried many things and the adobe representatives took over my computer and didn't find a solution.
when i open a project new or old and i press the mask button, it doesn't do nothing. no mask apears, not in the program window and not in the effects control window.
i tried to reinstall the program and it also didn't help. i also created new admin user and took out all the plug ins and it didn't work.
i also tried to restore my computer to an earlier time and for some reason the computer didn't let me, so that is the only other abnormal behavior i detected.

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       

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