Problems with the Muse CC 2014 Installation

Question

It took me a couple of months to discover that the Muse "Update" was installing a whole new muse in a different program directory (Program Files) - instead of Program Files (x86), where the other Muse (with the older "green" splash screen) was. OK,after "installing" the new Muse three times over the last couple of months, I discovered the new version today and have changed  over. I must say, I'm not delighted with the new layout, but that's neither here nor there. Important to mention here is, that it's offering me a start screen that's for the trial version.
My problem is, the "Flip Card" widgets that I had installed in the old Muse are not being found/recognized by Muse 2014. The new Muse doesn't seem to be accessing the Appdata/Roaming/Adobe Muse and Adobe Muse Library directories. I tried dropping the FlipCard folder directly into the new Muse Libraries directory, but Muse rejected it and refused to open.
I attempted to start over and download direct to the new Muse, I have the Adobe Cloud App on the desktop, synchronization is turned on. The widget shows up in my account on Adobe in the web, but it's not turning up in Muse. I attempted a direct download as well following the instructions about how to install with the Adobe Extension manager, but since Muse is not turning up in the list of Programs on the left, I can't install it.
My frustration is making me grind my teeth together. How do I do this?  Pleeeeeeeease. . . .
Karen

Answer 1

Hello Karen,
in this case I would download a really new trial version of your program(s) in question and change it/them into a "real" version later, BUT because you said, that you "re-installed" already, so it become a little bit complicated. It would be necessary that you have to use "Adobe Creative Suite Cleaner Tool".
Here an advice for that (The order varies depending on your individual needs. Please read all my proposals first, so you can better choose the first step.)
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. Did you already try "uninstalling and re-installing"? Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html   and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html or
Det finns också ett svenskt språkiga chatt. http://helpx.adobe.com/se/contact.html and if "open" please use chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
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