Problems with the side volume buttons

I can no longer control the ringer volume with the side buttons.  The buttons will work if the headphones are plugged in.  Any ideas?

Restart the device. http://support.apple.com/kb/ht1430
Reset the device. (Same article as above.)
Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
Restore as new device. http://support.apple.com/kb/HT4137  For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
Test the issue after each step.  If the last one does not resolve the issue, it is likely a hardware problem.

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