Problems with the X-Fi Xtreme Audio Notebook external card..

I recently updated my drivers for this card on my laptop to find out that updating my drivers meant causing my card to stop working. Before I decided to update through vista (probably a bad idea, but I really was hoping to get my new headset to work with Ventrilo and this seemed like the only route left after working on it for hours), the card was working fine. Music sounded amazing, etc etc. However, upon completion of the downlaod and restarting of my computer, the audio driver just stopped working completely.
At this point, this is what is going on: <img><span class="Apple-style-span"]http://img75.imageshack.us/my.php?image=helpmeyk3.jpg</img> .
I've gone to my devices through the control panel and attempted to revert to my old drivers, yet that doesn't work either. Nothing that I do seems to help, so I've just given up until I get someone who actually knows what they are doing. Here's my specs:
Dell XPS M530 laptop
Vista ?32-bit
4gig RAM
<span class="Apple-style-span">X-Fi Xtreme Audio Notebook
The headset in question is the Creative Fatality 3.5mm jack.
If there is anything else I can do, please let me know.
I just want this to work T_T been at it for around six hours now?

Here's the text of the e-mail I received:
<p class="MsoPlainText">Thank you for writing back and letting me assist you further with your concern.
<p class="MsoPlainText">?
<p class="MsoPlainText">I understand that you are having difficulties with your X-Fi Xtreme Audio Notebook using with your onboard speakers. I apologize for any inconvenience this may have caused you. I know how something like this can really try your patience. Please allow me to explain this further.
<p class="MsoPlainText">?
<p class="MsoPlainText">Please be informed that the sole purpose of your sound blaster is to be used with external speakers and not with the onboard speakers on your laptop. This is also the reason why the effects on the sound card's software have no effect on the onboard speakers.
<p class="MsoPlainText">?
<p class="MsoPlainText">Also, you can only control the onboard speakers through the Sound Blaster volume control when the "Enable Audio Playback Through Notebook Speakers" option is enabled in the Entertainment Mode. If this is disabled, you will not be able to control the onboard speakers.
<p class="MsoPlainText">?
<p class="MsoPlainText">With regards to the effects (CMSS, Crystalizer, Mixer, and Equalizer), you will need to use an external speaker to enjoy these features. These are not applicable with the onboard speakers.
<p class="MsoPlainText">?
<p class="MsoPlainText">Thank you again for visiting Creative Customer Support Services. I hope the information provided was helpful. If you still require assistance, please reply to this email with any previous correspondence to ensure the quickest and most accurate service.

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