PROBLEMS with the zen sto

so the first problem with my zen stone i found was that no matter how much music i had on it, it would only play certain songs. for example, if i have 200 songs on it, it only plays abou 30 of them over and over....i tried using the online manual but that was NO HELP, it makes no sense when it tries to describe how to organize music/folders.
now i have another problem...my stone WONT PLAY MUSIC. i open the folder and click and drag files from itunes(like i did before) into the folder, and it loads them. as soon as i disconnect my player and hold down the play button to play, it blinks 3 times and nothing happens, and everytime i hit play after that it does the same thing..
please helP!

I use Widows XP Professional SP3 and Windows XP Professional x64 SP2 with medially .
I can't see why this matters because the problems are located at the player itself, I've got no
problems with moving files to the player or any problems with connecting the player with the computer,
I'm experiencing a lot of freezups of the firmware of the player, harddisk keeps running, it does that
till the battery is low or till I push reset, sometimes this doesn't help at all, the operating system at
the harddri've gets somehow damaged by the instability of the filesystem, reflashing the firmware helps
the. Problems appear to be a software problem with the firmware, the player went away for repairs once,
with this problem, they have checked the harddisk, harddisk was fine but the os crapped up it's self
somehow, know this because I asked them to tell me every thing what was wrong and how they solved this,
asked them also how I could fix the player myself? if it was no hardware problem.
They told me to reflash the firmware and format the dri've from the service mode out.

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