Problems with third party software unable to maint...

Hi,
I have a problem with a software application that needs to be connected to a server on the web all the time. I get disconnects logged in its log file. It's worst in the evening up until about 11pm and then it improves markedly but during the weekdays its connectivity degrades again until the evening.
I have tried many things including taking my PC and connecting up to O2 broadband where these disconnects didn't happen at all. I think that BT is throttling my connection and causing packet loss that this software can't deal with.
I was looking at my BT account on bt.com and I discovered there is a usage meter. Up until now, I thought I had a flatrate deal however the usage meter tells me I've only got 10Gb for December and I've used half of it and it's only the 10th today.
I read in the Help section that if I exceed my limit I will get charged and BT will start restricting my connection. This is what I think is happening.
However the Help section also said I would be informed by email but I haven't received any emails regarding my usage. I have a suspicion that they may be being sent to a BT email address which I was allocated, but I set this account up 6 years ago and I now have no record of what the BT email would be.
How can I find out what my email address is and whether there are a pile of emails waiting for me to read? Am I likely to be right about the software connectivity problem and BT throttling my connection?
Thanks for any help!
Regards
Adam Hardy

Hi Guys,
thanks for your quick responses.
I don't have a record of an email from BT for 2004 when I set up my telephone & broadband. I do have an email saying that my BT.com login name is "[email protected]" (obviously not really) but nothing else.
In my files I have a letter saying the same thing with an account number, but no btinternet.com address.
I logged into MyBT and under the Broadband "Manage your services" there's a username which I am not familiar with and my telephone number.
I tried setting up an email account in Thunderbird to download any emails from mail.btinternet.com using that username but it asks me for a password which I leave blank and then it says "Error logging in. Please visit mail.yahoo.com". I also tried it with [email protected]
I just visited mail.yahoo.com which redirected me to https://register.btinternet.com/cgi-bin/respasswd1 but that form asks me for postcode, DOB and mother's maiden name and then tells me the info is wrong (which it's not - I even tried my old postcodes).
What is strange is that the username given "jsmith123" is not the username I use to log in here - see to the right  - I think that must have been adopted by BT at some point later.
Any other advice?
Thanks!

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