Problems with thumbnails, etc.

Yesterday I installed Elements 12 and Premiere.  I then opened Elements, selected import, and imported jpeg photos/raw photos from a sony RX10 and my Nikon D700 on another card.  The thumbnail pics won't show up but when I click on an hourglass the photo itself opens up.  I"m on an iMac, not exactly technically oriented and I could use some help.  At this point I'm just not sure what to do.

Hi,
Please try right clicking on the file > Update thumbnail
If the problem still perisists, please go to Help > System Info , go to the location of catalog as mentioned in the system info.
There you will find a "thumbs.5.cache" file, rename it to "thumbs.5.cache_old"
Now relaunch the application and see if the thumbnails get generated now.
Thanks,
Anwesha

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