Problems with Touchscreen on my iPhone 5s
I have been having a problem for some time now with the touch screen on my iPhone 5s..
It never used to often play up but have noticed it has started doing it more regularly.
now and again when navigating through my phone.. random things will open as I am for example trying to scroll down a page, it will randomly click different things as if there are 5 fingers clicking different things on a page at once, when in reality all I am trying to do is scroll down..
it seems I have a problem with the touch screen and that now and again it just goes into a freak out.. and its kind of frustrating.. as for a good period of time I actually cant use my phone and I have to put it down and wait for it to stop playing up because I physically cant use it.
has anyone else had this problem? and if so, is there anything I can do to fix it? my phone isn't damaged or anything from dropping it as I never drop it.. theres no chance it could be down to water problems and its never come to contact with water..
if I cant fix it, is there a way I can get my iPhone 5s replaced? thanks.
Hey G.Russo,
Thanks for the question and detailed information. I understand that you are experiencing issues with the multi-touch display on your iPhone 5s. The following resource outlines troubleshooting steps for this symptom:
iPhone, iPad, iPod touch: Troubleshooting touchscreen response
http://support.apple.com/kb/ts1827
Restart your device
Hold the On/Off button until "slider to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
If you can't restart your device, reset it by pressing and holding the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
Clean the screen with a soft, slightly damp, lint-free cloth.
Avoid using the device while wearing gloves, with wet hands, or immediately after applying hand lotion.
If you have a protective case, or if you are using a plastic sheet or film on the display, try removing them and testing the device without it.
If the steps above don't resolve your issue, please schedule a service appointment with an Apple Retail Store for evaluation. If an Apple Retail store is not an option, contact Apple to find out your best service option or see the Service FAQ for your product.
Thanks,
Matt M.
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