Problems with Verizon Wireless BlackBerry Tour BlackBerry OS 4.7.1.61 update:

Problems with Verizon Wireless BlackBerry Tour BlackBerry OS 4.7.1.61 update - I was anxious to download the update to see if it addressed the sticky trackball problems and the low volume issue when using a blue tooth device. However, in the process of updating my BB Tour yesterday, the install stopped on the 8th out 12 updates. After a couple of 'retrys', the BB error message on the desktop came up which instructed me to: i) disconnect the device, ii) restart the computer. iii) restart the loading process and, iV) restore my data by loading the loader back-up file using Restore. Unfortunately my Tour was left without any software and the Desktop manager couldn't recognize it. The error message on the Tour was 503. Called Verizon Wireless tech and bottom line, the only fix is a new Tour, which they're sending me. Anyone else having issues with the update? Also, does it address the trackball and blue tooth issues?

I had issues with the trackball and had to have my Tour replaced.  I was told this model does not have a removable trackball so the entire phone has to be replaced.  My current one is working OK but does stick a bit.  Seems to get worse over time.  My wife's tour is newer and so far she is not experiencing the problem.  Have not experienced a problem with the Blue Tooth volume.
I have another issue with this upgrade that I am wondering if anyone else has seen.  My wife has the Tour as well.  She was prompted to do the upgrade and went through it.  It appeared to work except it blew out her Contact Alerts.  When we put them back in we can no longer get the sound to play when she receives an SMS message in her holster. Vibration works but doesn't do any good when it is in her purse.  Phones calls, calendar alerts, alarms all work in holster.  As soon as we delete the contact alert the default SMS alert will play in the holster.  If she takes her phone out of the holster the Contact alert will play.  My phone is still running 4.7.1.40 and this function works fine.  I am thinking about trying to put her's back to my version if possible but not sure the best way to go about this 

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