Problems with Westell 327w

With my own laptop I have no problems with a wireless connection. However,  when someone else  comes over and we try to connect a different wireless laptop we are able to connect to the westell using  a WEP key but we cant get on the internet. 4x is disabled. Authentication is open. WEP enabled. MAC filtering and hide SSID are disabled. Can you please help? This has happened with both XP and Vista machines.

I, too, have the Westell 327.  I get good download speeds to my desktop, but very weak signal to my laptop and downstairs devices, so after a hired tech tried to get it to work better, he suggested a range extender.  Now,$100 later, it seemed to work for about a week, so I made my first of tho on-line chats with online support.  After three hours, I made the mistake of allowing a remote access to my setup.  Ater changing some settings on my Westell 327, he ignored that little "you're about to lose wireless connectivity, and promptly dropped the session.  Two hours later, no call back despite his having both my home (dsl) and cell numbers.  So I logged on again the next day.  Three more hours, and no result.  They seem always to assume it's something wrong with my laptop, and ignore repeated requests for a better modem/router.  The tech mentioned the Westell 7500 and an "Action Tech", but refused to provide information and just kept saying I'd have to talk to billing.  I don't want to buy a router to replace the deffective one they sent me.  But, if that's the only thing that will work, please let us know what kind to buy, where and how much it cost.  I can't wait for FIOS to come to town!  Thanks.

Similar Messages

  • How to replace westell 6100 with westell 327w?

    Hi all,
    I am currently using a Westell 6100 and I just inherited a Westell 327W from my brother who switched over to FIOS.
    Can I replace the 6100 with the 327W? And how do I go about doing that?
    Any suggestions or recommendations would be greatly appreciated.
    Cheers!

    If the 327w has newer firmware on it, you can just factory reset it and then connect it up. Once it is online, visit http://192.168.1.1/ and use admin/password respectively as the login information. Then, set a new password for the gateway.
    Once done, visit http://192.168.1.1/verizon/redirect.htm and choose the disable button. Assuming the modem has been able to get a connection at this time, you should be online.
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • Problems with Westell 7500 Gateway

    Hi guys I have a problem with a westell 7500 series wireless gateway. Having recently upgraded to the gateway from an old 6100 series modem, I am having some issues keeping computers synced with the gateway. Every time I restart my computer connected to the ethernet portion of the gateway, I must re-enter my default gateway on my computer's ipv4 settings. I have dedicated ip's set up for every computer on the network and all of them have problems recognizing the gateway. Even setting the ipv4 to autodetect the settings, it locks me out of the internet saying it is a public network. I have verified all my settings in the gateway and it is set up for private connections only. Any help that someone could give would be appreciated. Thanks

    When you are online, is an IP Address on computer the same IP Address that is on http://www.whatismyip.com/ ?
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • Using WRT610N router with Westell 327W modem/router on Centurytel

    I have DSL with Centurytel and have a Westell 327W modem/router installed.  Can I install and use a WRT610N router with this setup to get a faster wireless connection? 

    Both the wireless router can work together...You need to cascade both the router.

  • Driver to communicate with westell 327w

    My macbook pro crawls when talking to Westell 327w.  My old gateway talks fine to it.  All over cat5 cable.
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    tdog-
    smercurio_fc is exactly correct.  The LabVIEW Database Connectivity Toolkit is an API that was designed to do exactly this.  I would strongly recommend taking a look at it and review the functionality that is already created for you.  In the link that smercurio_fc, there is an area where you can download it which will give you a 30 day free trial of the software.  This would be a great way to see if this tool will assist you in your application. 
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  • IBook G4 Westell 327W problems...

    My wife's iBook has caused a unique problem....
    We upgraded to Bellsouth DSL 6.0, and with that got a Westell 327W modem/router.
    The modem plays nice with my netgear wgps606, our dell laptop, anything connected to an ethernet port, but....
    If the iBook is on and connected via airport, after about 10min (like clockwork), the modem will reset as if it was powered off, and turned back on. At first we thought it was the modem (this is modem #3)... all the modems did the same thing... We definitely know that the iBook is causing/related to this problem. My wife was out of town, and no problems whatsoever... when she came back, the problem resurfaced. Westell has the latest firmware, iBook is running 10.4.9
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    We never had a problem before w/any wireless router (previously had a Netgear 814 wireless) and the iBook
    HELP!!!!
    Thanks
    iBook   Mac OS X (10.4.9)  

    Thanks for the advice, Rhonda:
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    In addition, some things seem to work sporadically. For example, one time the computer wasn't recognizing my speakers, but the next time I turned on the computer, it did. Sometimes the dock is visible, and other times not. I am afraid something ominous is happening.
    And, yes, I did double check the available space, and it is about 23.47 GB. Thanks for the reminder , though.
    If anybody has any more suggestions, I am all ears. Thanks!
    Ronda Wilson wrote:
    You could try booting into Safe Mode. This will take quite awhile longer than a normal startup because it does a file check and repair of the hard disk.
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    Select the named boot volume in the left sidebar ("Macintosh HD" unless you've renamed it). Please check again on the hard drive capacity and how much space remains available on it? (Make sure it's not MB instead of GB — don't laugh, it's happened.) Repair permissions on it.
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  • Westell 327W Wireless Problem

    My 327W is increasingly dropping the wireless signal.  There doesn't seem to be any regularity to the problem.  It happens randomly, day and night, sometimes several times a day and some days not at all.  It has been getting worse since I first noticed it.
    I'm fairly certain it's the modem itself, rather than the computer(s).  I have experienced the dropout with two different laptops, a PS3, and an iPod Touch.  When the signal disappears it occurs simultaneously on each of the other devices, and the signal/network isn't visible when viewing available wireless networks on the laptops and iPod.  Typically it only lasts for a couple of minutes, and the signal will reappear and the devices will reconnect.  While the wireless signal is out, the wired connections still function properly.
    Is there possibly some way to repair the 327, or would it be best to simply replace it?  What would be the most comparable replacement if I have to go that route?

    #1 If you have a RJ-45 WAN port router, you could put the Westell 327w into bridge mode.
    The directions for that are located by following this path...
    a) http://start.verizon.net/
    b) Support
    c) Internet
    d) Home Networking
    e) Connecting a third party router.
    f) The directions for the 327w.
    #2 If you do not have a RJ-45 WAN port router, then..
    .. I would believe that you would want to either:
    a) get the firmware more up to date on the Westell 327w.
    b) OR get a RJ-45 WAN port router and put the Westell 327w into bridge mode.
    ^^
    An example of a RJ-45 WAN port router, is the Linksys WRT54G.
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • Westell 327W problems

    Modem servicer has been interupting occasionally and last night broke down entirely. It resumed again this AM but is slow at best. I believe Westell 327W Gateway is becoming unstable. Several laptops operate off the modem and all are experiencing the same problems. My gateway is probably 8 years old.
    Can I request a new moden from Verizon?
    Solved!
    Go to Solution.

    The troubleshooting lights appear to be functioning correctlyexcept that the internet lamp is red rather than green. Is this significant?

  • Help. DSL drops connection all the time, is it the modem? (westell 327W)

    Pardon me because I'm not so tech aware, and so don't know what to do to try to find a solution.  We lose our internet connection a lot.  It seems to happen in spurts:  last night we couldn't connect at all, today it was bad in the morning but now I've been on for about a half an hour and all seems good.  I can't figure out any pattern.  Last weekend we were fine all weekend, during the week it was bad every single day. 
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    - turn the modem on and off.  That's what worked this morning.  It did not work last night.
    - turn the computer on and off.  That worked last night only to get an initial connection that then pooped out.
    - use the verizon support popup that sometimes (and only sometimes) appears when we're having connectivity problems.  This morning that worked briefly -- the internet connection popped back up at the stage where the pop up siad "testing connection." 
    Any idea what is going on here?  I tried a couple months ago to get help through verizon online support, and it ended up as a 3 hour phone call to India that resolved things only for an afternoon, and not on any more long term basis, and I don't want to do that again unless I know what I'm asking for (since all they do is go through some kind of checklist). 

    I had similar probelm. I did find dns lookup is very slow. The following are consecutive tests:
    C:\Users\pchen>nslookup www.verizon.net
    Server:  dslrouter
    Address:  192.168.1.1
    Non-authoritative answer:
    Name:    www.verizon.net.westell.com
    Addresses:  63.251.179.13
              8.15.7.117
    C:\Users\pchen>nslookup www.verizon.com
    Server:  dslrouter
    Address:  192.168.1.1
    DNS request timed out.
        timeout was 2 seconds.
    Non-authoritative answer:
    Name:    a1280.g.akamai.net
    Addresses:  205.177.69.56
              205.177.69.66
    Aliases:  www.verizon.com
              www.verizon.com.edgesuite.net
    C:\Users\pchen>nslookup www.google.com
    Server:  dslrouter
    Address:  192.168.1.1
    Non-authoritative answer:
    Name:    www.google.com.westell.com
    Addresses:  63.251.179.13
              8.15.7.117
    C:\Users\pchen>nslookup www.bloomberg.com
    Server:  dslrouter
    Address:  192.168.1.1
    DNS request timed out.
        timeout was 2 seconds.
    DNS request timed out.
        timeout was 2 seconds.
    DNS request timed out.
        timeout was 2 seconds.
    *** Request to dslrouter timed-out
    -- when I got disconnected from internel (even westel 327w showsInternet Status: Connected DSL link:  Connected Speed (Down/Up):  3356 Kbits/sec by 843 Kbits/sec Connection Type:  PPP

  • Having internet connection problem with a new Actiontec GT794WG

    I am  currently using Westell 327w which works completely fine. Its internet light comes on after few seconds the DSL light becomes solid. I am trying to change it to GT794WG, because I have been using 327w about 4 years.
    By the way, I am having a connection difficulty with my new GT794WG modem.
    Although I connect every necessary cables such as DSL, Ethernet cables and turn it on, an internet light on the modem does not flash. There is no problem with DSL light. It becomes solid after few blinking. Only problem is the internet light. I know that it refers that the modem can not connect with the internet.
    I don't understand why the new modem can't connect to the internet which my old modem can?
    Can anyone help me solve this problem?

    Ok.
    #1 For your info, there a certain amount of time that you can re-edit your post.
    A time limit of at least 2 hours.
    #2 Why do you want to replace your Westell 327w with the newer router? That is if there is any other reason besides, you have been using it for four years..
    Moving along...
    #3 In the Westell 327w, go to Configuration -> VC Configuration
    #4 There are different settings there, as I saw at
    https://docs.google.com/viewer?url=http://www.westell.com/images/pdf/e90_6000_6100_6110_ug.pdf&embed...
    on page 46 out of 146 pages.
    #5 What is 0 VPI / 35 VCI set to?
    #6 Notes:
    a) In the manual/user guide (that docs.google.com URL) the connection type is PPPoE.
    b) If 0 VPI / 35 VCI is set to Disabled, what ever the enabled for example 0 VPI / 36 VCI.
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • Westell 327W Network Timeout

    I'm having problems setting up Apache and SSH with my Westell 327W.
    I have Verizon DSL -> Westell 327W Modem/Router -> Ubuntu Server with Apache Web Server and SSH Server.
    The Ubuntu Server with apache and SSH is the DMZ Host.
    Apache and SSH will work good for 5-10 minutes, then when you click on a link or do anything from the apache webpage... Firefox says Connecting to XXX.XXX.XXX.XXX, then it will say Page Load Error. Network Timeout. The server at xxx.xxx.xxx.xxx is taking too long to respond.
    I putty (ssh) into the Ubuntu server, everything will work good for 5-10 minutes, then putty will freeze up and say Putty Fatal Error. Network error: Software caused connection abort.
    Apache or SSH will NOT work for 1-2 minutes. Firefox will say Network Timeout and SSH will not connect at all.
    Then, everything will work again for 5-10 more minutes... then go down for 1-2 minutes, over and over and over....
    Where can I find help for the Westell 327W Custom Firewall Rules? I dont have a help section on my 327W and cant find any information about making my own custom firewall rules.
    I've read my problem occurs because of my firewall rules. The router drops the session because it drops it out of the state table or something like that?!?!?!? But I thought setting a PC as the DMZ host would put it outside of the firewall and the firewall rules wouldnt apply to the DMZ host?!?!?!?
    PLEASE HELP! Thanks!

    Ok, I thought so.
    #1 In you are using GNOME, go to System >> Admininstration >> Networking.
    #2 In the general tab make sure your network card is active.
    #3 Select your network adapter and press properties.
    #4 Make sure your network card is enabled.
    #5 Change the configuration from DHCP to static (OR if it is already set to static)...
    #6 For the IP Addres, you can set any number that you want to but not: 0, 1, 15 to 47 OR 255.
    Such as 192.168.1.6
    #7 Enter in the Subnet Mask of: 255.255.255.0
    #8 Enter in the default gateway of: 192.168.1.1
    #9 In the DNS Tab, enter in the DNS Servers that you want to use.
    b) If you desire to, you may enter in the DNS of 192.168.1.1
    c) OR the DNS Server address(es) that are in one of your router's screens. Maybe at Advanced -> DNS ?
    #10 In your router, forward to the IP Address that you have setup on your computer.
    This should resolve the issue. If not, in your router go to Advanced... In Advanced, if you see anything about UPnP (Universal Plug and Play) go there.
    If UPnP is turned in the router, I would recommend turning that feature off.
    If in Advanced you do not see anything about UPnP, please show a screen shot of the Advanced Screen...
    I state my source(s) about setting a Static IP.
    a) URL: http://forum.portforward.com/YaBB.cgi?num=1116577357
    Title/Location: portforward.com -> forum -> Knowledge Base -› How to choose a Static IP address
    and..
    b) http://forum.portforward.com/YaBB.cgi?num=1119584531
    portforward.com -> forum -› Knowledge Base -› But WHY do I need a STATIC IP??
    As to why turning off UPnP: Because it opens ports automatic in the router, and you can not have over lapping ports.
    http://forum.portforward.com/YaBB.cgi?num=1123832523
    portforward.com -> forum -› Knowledge Base -› How do I forward the SAME port to 2 Computers?
    ^^
    Message Edited by dslr595148 on 07-01-2009 03:25 PM
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • Westel 327w and signal

    I have a Westell 327w modem for the dsl, and am having signal issues. We have 2 computers sitting completely opposite in our house. One is upstairs and one is downstairs on opposite sides of the house from one another. We have a 802.11g wireless card in the one downstairs and it frequently losing signal and never has a signal strength above low. We have an Belkin N router from our son and are wondering if there is anyway to use the supposed signal boost it gives to rectify our signal strength problem. Will buying a modem that can transmit an 802.11n signal to this router solve the signal problem or is there something else we should try? The computers are about 60 feet from each other with no intermediate phone jack in between for us to hook the current westel into.
    Thanks in advance.

    You can try replacing the Westell antenna with a high gain antenna and see if that helps increase your signal.

  • Is Westell 327W modem supported by Verizon?

    I purchased Westell 327W modem - it does not work with my DSL line. I connected it through a cable to my laptop - no internet. Other modem is working, so the is no problem with dsl line.
    Tech support told me this modem is not supported, but I saw some messages of people who use this modem.
    Thanks,
    Zalek

    The Westell 327w is supported, but is considered Obselete by Verizon. Just make sure the problem with the Westell 327w isn't because the Westell is in bridge mode, the Westell has the wrong PPPoE information, or you're in a DHCP Area and need to allow your connection a few hours for the lease on the IP address to expire.
    Check the settings of your working modem and see if you can match them as close as possible to the Westell 327w. If you have to, factory reset the 327w using the pinhole in the back. From this point, if the 327w is a Verizon modem, once the modem auto-detects the correct settings for the line you will need to disable the walled garden at http://192.168.1.1/verizon/redirect.htm . 
    If you need more info on any of this, just ask.
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • No internet, "PPPoE Server Not Found" message. Same problem with both old and new modems.

    Help please!
    My internet connection with my old Westell 6100 modem was working fine, then quit all of the sudden and would not restart. The DSL and Data lights on the Westell modem were both green. The Internet light alternated between red and off.
    I tried every troubleshooting thing I could think of:
    Powering down and re-starting the modem and computer.
    Resetting the modem.
    Checking all of the wire and jack connections.
    I plugged my computer ethernet cable straight into the modem, bypassing my router.
    I tried both Windows and Mac computers.
    I plugged the modem directly into the network interface on the outside of my house to bypass all of my house wiring.
    I checked all my phone jacks with a telephone tester to make sure both phone lines were working and not reverse-wired.
    I made sure I did not have a DSL filter installed on the modem line.
    Verizon Tech Support did a line test and told me the line was fine but that there might be a problem with either my modem or something at the "central office" (not sure what that means). Verizon also sent me a new router as well -- a D-Link DSL-2750B.
    The new D-Link router also does not connect to the internet (same problem). The DSL, Data, and Internet lights are all green on the D-Link. I have the computer directly connected to the modem with a new ethernet cable. I repeated the above troubleshooting steps. I went into the router configuration 192.168.1.1 and ran the modem's "Internet Troubleshooting" tests.
    There were two error messages on the router configuration screens:
    1."PPPoE Server not found" error message is shown on the summary screen.
    2."No internet infrastructure present. Please call your infrastructure provider." is shown in the "internet troubleshooting" test results.
    Verizon had me change some settings inside the router configuration -- no dice. Verizon ran another line test. A "Level 2 Tech" took over the call and told me that he thinks that the cause of the problem is that the outside wiring coming to my house is reverse-wired. How can this be true since my DSL worked for 2 years before this, my phone line tester indicates my phone lines are wired the right way, and my router reports "PPPoE Server Not Found?"
    Verizon is sending out a repair tech to check the outside wiring but I don't think that is the problem at all.
    HELP!
    Solved!
    Go to Solution.

    If you're getting DSL sync (solid DSL light), this sounds like a case of a bad line card to me. I've seen it happen before where it wasn't an account or route issue to the network.
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • How to enable WPS on Westell 327W

    I know I need to go into the router http://192.168.1.1/ but I have no idea what to do once I get there.  I bought Netgear WNCE2001 Universal Wifi Internet adapter to connect my direct tv receiver to the internet...but I don't see how to enable the WPS
    Thanks
    Julie

    jmwolff1 wrote:
    it doesn't support WPS?  Why does it say it does in the product specs?  That I looked into several times and my understanding was that it did and I just had to go into the router to enable it. 
    I am not sure where the "command prompt" screen is.  Is it when I log into http://192.168.1.1?
    I am trying to get my direct TV wirelessly linked to the internet using the adapter.
    When you go to 192.168.1.1 do you see a blue-and-white web page, or do you see a red-and-black web page?
    If you see a blue-and-white web page, then the 327W is running the original firmware that came from Westell.  If you see a red-and-black web page, then the 327W is running the newer firmware that Verizon made available a few years ago.
    There are some wireless devices that will not work when communicating with the blue-and-white firmware.  I had a 327W and a Sony blu-ray player that would not talk to each other no way no how, until I downloaded and installed the red-and-black firmware.  Then the routine set-up worked.  There are other wireless devices that communicate just fine with a 327W, no matter which version of the firmware it's running.
    I can't tell you whether you need to update the firmware in the 327W or not, but I hope the above helps. 
    About six months after I updated the 327W firmware, the 327W bit the dust.  I ended up getting a newer 7500 from Verizon, for less than $3.00 a month.
    If it were up to me, I would call verizon and ask them if the can replace the old 327W with a 6100G or a 7500, depending on my needs.  Failing in that, I would go down to a store and buy a server end wireless adaptor that plugs into the 327W, and set one of the two devices to bridge mode.  I've never done that, so I'll let others tell you how.  I don't like that solution, because it involves one more box.  I like to keep things as simple as possible, but not simpler than that.
    Once you have working hardware and firmware, setting up the wireless service is fairly intuitive, provided you understand the basics of what is going on.  The complexities come into play when you try to set your configuration to make your wireless network somewhat secure.  Depending on your location, this may be necessary to keep people from accessing your local files via a wirless LAN connection. 
    If I can find it, I'll try to get back to you with the location of a website that explains how to use the interface you get to when you go to 192.168.1.1.  By the way, if you go to http://dslrouter you should get to the same screen.  I find that easier to remember than the numbers.

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