Problems with Windows 8.1 Updates - Black Screen after login

Dear All,
I have a HP Pavilion g6 (SKU is D0Y12EA#ABU) and it's been running Windows 8.1 64bit without any trouble ... until recently.
On the last two occasions that I've done a Windows Update, something has caused the laptop to stop booting correctly. I get the logon screen but once I input the password, it gives me a black screen and a mouse cursor. I'm able to boot into Safe Mode and I've tried updating the Intel Graphics drivers but it doesn't help. The only recourse I end up having is to roll back to a Restore Point and prevent Windows Update from running.
Does anyone know if there is a specific update that is causing this? If so, can I get the KB number so that I can stop it from installing?
Regards,
Gareth

For Intel GraphicsOnly
I have a DV7-7133nr to which I have modified to SSDs, 16 Gig of Ram and Windows 8.1. I too had the black screen of death for a long time and have read many forums, and nothing worked until my last attempt. I am an Intel Channel Member and Partner and a Microsoft Partner, and this has fixed the problem, but it only applies to boards running the Intel Graphics 4000 video.
1. Go to Hp's website and make sure you have the latest bios update. I did, so at boot up, I held the f10 and reset the bios to default settings, hit f10 and saved.
2. When booted into windows, I went to the Intel website, support, drivers, and searched for the Graphics 4000 driver. Their driver was later than Hp's so I downloaded it to my desktop. I then uninstalled the hp driver through the Device Manager and removed everything, and rebooted the computer. That gave me back the Microsoft basic video driver. I then installed the Intel driver I downloaded, and not only did it removethe Microsoft basic Driver, but it installed correctly and gave me a control panel for the driver.
3. Since then, about 2 weeks ago, I have not had a black screen since.  The HP Driver is out of date for Windows 8.1, but this DV7 has been the best laptop I have ever owned.
 Good Luck Dale

Similar Messages

  • WINDOWS 8 BLACK SCREEN AFTER LOGIN PROBLEM

    Please help me i have a problem with my computer it goes black screen after i login
    my desktop is hp pavilion a5055d my os is windows 8 i dont know what the problem
    i have a ati radeon xpress 1100 for videocard ..
    I tried to restart many times. 

    Hi,
    Did this issue occur before?
    Try to logon with Safe Mode to see if the same issue occurs.
    Furthermore, you can try to update BIOS for your machine?
    You can refer these article to update BIOS if your machine cannot boot:
    http://www.ehow.com/how_7356859_update-bios-windows-won_t-boot.html
    http://www.wikihow.com/Fix-a-PC-Which-Won't-Boot
    Hope that helps.
    Leo Huang
    TechNet Community Support

  • Looking for a site that shows problems with windows patches or updates.

    Looking for a site that shows problems with windows patches or updates...so I know what not to install.
    Plenty of sites list and summarize individual patches, I want one that consolidates problems and complaints so I can better assess the risk. Currently I'm waiting to install patches several days and doing google searches. That works, but I'd rather find a place
    that does it with expertise.
    Which forums would be best to look for such problems.
    Thanks in and advance for suggestions

    Hi,
    I agreed with Cyber and Rick.
    Windows update helps to keep your PC safer—and your software current—by fetching the latest security and feature updates from Microsoft via the Internet.
    Although there might be some problems when installing it, Windows update is not the one to blame.
    For troubleshooting Windows updates, if needed:
    Fix Microsoft Windows Update Issues
    http://support2.microsoft.com/gp/windows-update-issues
    Best regards
    Michael Shao
    TechNet Community Support

  • Lenovo G560 - Issue with won't boot and black screen after HDD upgrade

    Lenovo G560 - Issue with won't boot and black screen after HDD upgrade.
     What happen: My laptop was working fine, no blue screen issue, no funny business at all. I bought a new SSD Intel 120 GB and thought it would be a good idea to replace the HDD. I shutdown and disconnected the power adapter, waited a couple of minutes and removed the battery. I opened up the back case and replaced the HDD. And put all the screws back and put the battery back in.
    Problem: The very first time I turned the power on, nothing happens besides a black screen. I pressed the dvd drive it works and opens up and closes. I waited for about 30 mins and still has blac screen. When I mean black screen, no bios menu, no logo, just a black screen with the fan sound on.
    I have tried these:
    1. Unplugged everything - battery, adapter, and pressed the power on button for about 60 seconds, nothing, the laptop turns on with the LED display on for both on and battery LED's. But nothing but black screen, no sound of windows loading just the fan and black screen.
    2. I tried putting back my old 2.5" and nothing but black screen.
    Thoughts and suggestions?
    Solved!
    Go to Solution.

    Hi Autoexit173,
    Welcome to Lenovo Community!
     As per the query we understood that you are facing issue with system not booting in your Lenovo G560 laptop.
    As you have mentioned that the system not booting, please try to remove the RAM and  turn on the system and check if you can hear any beep sound. Also try to clean the RAM slots and check for the issue.
    Click here for the steps to remove the RAM and refer page number 40.
    Hope this helps. Do post back if issue persists!
    Best regards,       
    Ashwin.S
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • Thinkpad X300 with windows xp sp2 gets blue screen after standby.

    We have a Thinkpad X300 (with windows xp sp2) gets blue screen after standby. I mean after you close the lid then open it. Anyone has see this kind of behave before?
    Thanks,

    I have found the solution to this problem - hope you are still watching the thread.
    Express install in parallels seems to be the culprit. Do a custom install instead and set your own virtual hard disk size. I set mine to 12 Gb (12000 Mb)and made it a fixed size instead of "growing" or whatever the heck parallels calls it. I also chose shared network instead of "bridged" (I read that someone else had identified this as part of the problem).
    After making those changes it worked like a charm.

  • Black screen after login while on battery with graphics switching enabled

    Getting a black screen after entering my password while logging into my account while on battery with graphics switching enabled. Everything is up and running, I just can't see it.
    I can log into the guest account on battery
    I can log into my account while plugged into power
    I can log into my account on battery if graphics switching is disabled
    I believe something that is starting up in my account is causing the system to switch from integrated to discrete graphics on login, and that switch isn't working correctly on battery power.
    As a work around for now, I can run with graphics switching disabled, but I'd like to solve this so I get longer battery life.
    MacBook Pro Retina 15"
    Mountain Lion
    All updates applied

    I had the same issue and managed to reslove it.
    Shut down your machine.
    Power it back on while holding the 'shift' key (left or right, doesn't matter)
    You will see a greay progress bar go across the screen while you boot in to 'safe boot'
    Once booted, login, and go to Energy Saver and turn on 'Automatic Graphics Switching'.
    Reboot back in to normal mode, and you should be able to log back in and see again.
    I did this without being plugged into AC power.
    Hope it helps!
    Cheers!

  • Problems with MP 1,1 and black screen

    I am running a MP 1,1 w/ stock 7300GT card and 10.6.4. I have disk 1 & 2 in a raid 0, and used boot camp to partition disk 3 with a 32Gb slice for Windows. I installed XP at first and it worked fine, I was using it to play SCII beta.
    I made a mistake and tried to upgrade the drivers on the Windows side and XP crashed on me. Problem is that even after removing the partition completely and trying again, whenever the system attempts to boot to a perfectly fine bootable Windows 7 DVD or the same Windows XP CD I used the first time, I see only a black screen. I have to OPTION into OS-X at that point.
    Not sure what I did. Anyone else see this behavior? I have tried resetting the SMC and the PRAM. No love. What the heck did I do?

    I had the same problem after my software was updated and rebooted. When i noticed this,i restarted my phone only to end up in an even bigger problem : My phone wouldnt open. I was stuck in the lock screen and cannot unlock my phone. I tried everything possible and finally connected my phone to my pc and using bb link,restored my factory setting. After doing all this, Im now able to access my phone properly. However, my settings icon still remains unusable. Nor can i access settings through my pull down menu.
    Somebody please help. Im using STL-001 BB Z10
    Binshaad Aboobecker

  • Windows 8.1 doesn't start after update. BLACK SCREEN AFTER LOGIN

     Before all, sorry my english, I'm brazilian and don't found the solution on the brazilian version of HP website.
     After I did the updates, the system ask to restart the notebook, so I did it. And now, when I do the login, after the password page, the Windows doesn't starts. Just a Black Screen appears.
      I can't open the right side window to acces the configurations, and this laptop doesn't have a battery to take out and put in again.
     I had already restore the system.
     So, I use my laptop to work, and it has only 4 days of use.
     I need help! Thanks!

    Hi,
    Run through the following procedure.
    Boot the computer normally and log-in.
    At the black screen, hold down the ctrl and alt keys and press delete.
    Select Task Manager.
    Click on File and select Run new task.
    Type cmd.exe - also enter a tick in the box for 'Create this task with administrative privileges' - and click Ok.
    Type in the following command ( including spaces ) and hit enter.
    Dism /Online /Cleanup-Image /RestoreHealth
    This will take a while to complete, but when it’s finished, restart the notebook.
    If the screen is still black after you log-in, once again, hold down the ctrl and alt keys and press delete.
    Select Task Manager.
    Click on File and select Run new task.
    Type cmd.exe - also enter a tick in the box for 'Create this task with administrative privileges' - and click Ok.
    Type in the following command ( there's a space between sfc and the / ) and hit enter.
    Sfc /scannow
    When the scan has finished, check that the result is ‘No integrity violations’, then type exit and hit enter.
    Restart the notebook again.
    Any change?
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Windows 8 .1 black screen after login with cursor

    after login in pc i get a black screen and a cursor i can do nothing please help me i updated windows 8 to windows 8.1.

    HI , Welcome to the HP Forums! It is a grand  place to find answers and information! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide. Learn How to Post and More How Do I Find My Model Number or Product Number? I grasp that you have a HP 15 notebook and you recently upgraded from Windows 8. to 8.1.  Now after you enter your Windows password you get a black screen with a cursor. Here is a link to HP PCs - Black or blank screen with blinking cursor after entering Windows password.   To say thanks for responding please click the thumbs up icon below. If this solved your difficulty please tell people by selecting solution provided.   Best of Luck!

  • Problems with my Ipad Mini Freezing/black screen/power off randomly

    So I got my Ipad Mini about 3 weeks ago, maybe a little longer. I have had the first gen Ipad since it came out and never really had a problem with it. I wanted to the Ipad mini for a long time cause my buddies have it and I have loved it ever since I saw one. I finally got one and it worked great for the first week. I got home and installed all my apps. The usual, Spotify, Skype, Drafts, Sirius XM radio, and some other note-taking and organizational apps. Then everything was going well for the next week and a half just fine. I was listening to Sirius XM Radio on the app and my Ipad died. I looked at the screen and pressed the middle button to try to get the radio to turn back on but it didn't. I tried soft reseting it which didn't work and then I finally hard reset it. That worked, and made me a little nervous, but I thought maybe it was just the app. So I went home and uninstalled it and then re-installed it. Fast forward about another week and a half and I have been having the random shut downs every once in a while and just today I opened the skype App and everything just froze. I got a blue screen just like the Blue Screen of Death that a PC would get, the only difference was there was no error code on the blue screen. It was jsut a solid blue screen. I did a hard reset again and then tried to open another one of my note taking apps because I had pretty important stuff on it. I wanted to copy it down but before I could the Ipad completely froze up again. I hard reset it again and now it won't even get past the black screen with the silver apple logo in the middle.
    Is anyone else having this problem? is there any way to fix it? Does anyone have any idea why my Ipad mini is acting like this? I mean this is kind of ridiculous. I am extremely frustrated and dissapointed with how my Ipad mini is performing.

    Try reset iPad
    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
    Note: Data will not be affected.

  • Problem with nokia n95 lcd. Black screen and flex ...

    Hi i have a nokia n95. I have it since its first year in the market. I am very pleased with the phone but the last month sudenly when i slide to open the phone's screen was not responding. The actual phone was working great. I could receive calls and make calls, listen to music and everything else. The screen was black though. As i am a technician with experience on iPhones mostly i thought that the lcd was damaged. So i ordered one from the internet and 2 days ago i received it. When i installed it i had the same problem. The phone works but the screen not. Then i completely dissaseblied the phone for one more time and i noticed something that i hadn't before at the flex cable. The flex cable consists of 2 flat cables. Well the one is completely broken. Take a look at the following pictures and please tell me you opinion. I am 99.9% sure that this is the cause of the lcd problem. I want to tell me if i should buy the flex cable. I can't go to a nokia center because the phone is out of the warranty over 2 years now. So the only option is to change it on my own.
    Attachments:
    IMG_0363[1].JPG ‏1631 KB
    IMG_0362[1].JPG ‏1616 KB

    The flex cable is damaged. Some years back when I had a Nokia N95 8GB the flex cable was damaged and for a few days the screen was showing strange colours at the display and eventually the screen became black. I went to a local repair shop and I replaced the flex cable and what I noticed was that the flex cable that it had no proximity sensor on it so I told the technician to remove the proximity sensor on the original one and replace it with the new flex cable. Another thing I discovered was that after fitting the flex cable and returning the cover the front camera was not in its usual position so the technician had to do some modifications to get it back to its normal position and after a few months it was damaged and this time I went to Nokia Care Centre and replaced the flex cable for a small fee and what I noticed was that the flex cable that I previously bought was a fake cable. The one bought from Nokia Care Centre had its proximity sensor and when the cover was returned the camera was in its exact position the same as it was with the original flex cable. What I wanted to say is that please beware of fake flex cables on the market and I suggest that you buy it from an authorised Nokia Dealer.
    Ngwangwa - Six Million Ways To Die Choose One

  • HT1492 windows 7 boot camp black screen after install

    Hi,
    I have installed bootcamp on a 2010 white macbook with os 10.7
    Windows 7 was install all the updates for apple and windows where completed. Everything was looking good and running great. This is my work computer and it has run boot camp previously on another macbook with the same specs.
    When I restarted the computer to comfirm that all was good with both partitions the mac is running great, but the windows just locks on the black screen, no cursor, no windows starting.
    I tried to start with the install disk in but after the black and white instruction screen the computer went back to the black screen.
    I deleted the windows partition and tried to re-install but just got the black screen straight away and it will not even load.
    When i did this I noticed that Parallels had been install on the computer I tried to start it and the windows 7 is asking for the install disk to be inserted and restarted to fix problems. I insert the disk and tried to restart but nothing happened again.
    Any help would be greatly appreciated. As i need to do school reports over the next week!
    Thanks LC

    Did you create a snapshot of Windows in Parallels to fall back onto if it won't work?
    It sounds like to me you didn't pass validation, did you ignore those warning bubbles in the bottom corner?
    Take the machine to a local PC/Mac geek and have them find the problem, it's too involved to go into here.

  • Black screen after login. Windows 8 is not opening

    After login,  I only have a black screen with a cursor. 
    Windows 8 does not open. Cannot get to "System Restore" or Control Panel.
    HP hardware self- diagnostic tests were negative & didn't help.
    Please offer possible solutions for recovery.

    Then that does not pertain to your problem.
    On Kaspersky Rescue Disk on another computer download and burn to USB stick or DVD to run a full scan on your computer.
    http://support.kaspersky.com/4162
    Are you able to boot into Safe Mode to perform  a System Restore?
    Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

  • My laptop touch pad freeze sometimes & appearing black screen after login in windows start up.

    Hi, i have problem with my laptop touchpad, it freezes and i have to wait between 1-2 min.... and also while starting of windows the black screen will appears for few seconds after log in. Please help me to fix both problems, Thanks.
    I'm running Windows xp professional version 2 service pack 3,
    my product name is :-HP 500,
    product no. is :- RW859AA#ACJ.

    @jagadish1210 
    ‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
    If you are unfamiliar with the Forum's private messaging please click here to learn more.
    Thank you,
    Omar
    I Work for HP

  • My Hp pavillon g6 windows 7 shows a black screen after i log in to the windows

    when i turn on my laptop it tels me that it didnt shut down normally and it asks me if i would like to start windos normally or in safe mode. i press the "start windows normally" button and then i get the logging in screen, after i log in, the laptop shows a black screen with only the cursor visible on it. 

    Hi there @robert15 
    Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
    Please post the full product number for your notebook. See the following, if you need help with that information.
    How Do I Find My Model Number or Product Number?
    Give this a try, and let me know if there is any change. HP Notebook PCs - Computer Does not Start (Windows 7, Vista, XP)
    Also try booting the notebook into safemode and see if proceeds normally.
    HP Notebook PCs - Entering Safe Mode (Windows 7)
    Malygris1
    I work on behalf of HP
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
    Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Maybe you are looking for