Problems with Zen Micro, Help Apprecia

I have recently purchased a Zen Micro and I am experiencing some problems. After charging the MP3 player, I noticed the letters ?Creative? on the screen. I tried to turn it on, but it won?t work . When I tried rebooting it, the letters ?Creative? once again appear the screen, but won?t go the menu or the play lists.
Has this happened to anyone else?
Thanks for any help.
Message Edited by Pulp_Matter on 2-28-2005 08:53 PM

Can you get into rescue mode and try a disk cleanup? Once you are in rescue mode I recommend attaching to the mains adapter or USB power.

Similar Messages

Random Problems with Zen Micro? Try a diff. USB cable

I know people have mentioned this in other posts, but I thought I would reiterate it here. Many people seem to be complaining that their player is not recognized, or only sometimes recognized, or recognized by Windows (as a USB device) but not by their Creative software, or songs won't transfer, etc. Well, I had some similar problems which ALL went away when I started using a different USB cable - the one that shipped with the Micro just doesn't seem to work consistently.
So, if you are having problems with your player that you can't seem to solve any other way, you may want to try a different USB cable. It worked for me.
Hope this helps - I am (now) loving my new Micro!

I tried a different USB cable also, I thought that it would help, but I still got the same problems. I can almost guarantee that although you think you may have solved your issues, they WILL come back.
I've also been experiencing the "Player Not Connected" problem with my Zen Micro.
I've also had the problem where the Zen Micro just freezes in the "Docked" screen even after it has been disconnected from the PC
I've noticed that these are common problems with Zen Micros with the new firmware (.0.03)
My old Zen Micro with the old, original firmware did NOT have this connectivity problem
Creative should investigate these issues associated with this new firmware, or maybe even making the old firmware available for download to see if this really is the source of all these problems.

Strange problem with zen micro (I'm going mad!!

merry xmas!! I've bought a zen micro in seprember, flashed with .xx firmware; I always used it with windows 2000 with no problem, but... problems began when I've installed a pci card usb 2.0 on my pc; the card worked finely with everything but not with zen micro, that's to say that everytime I tried to import songs by media explorer, the program often wasn't able to import songs; so I've installed windows xp and flashed zen micro with 2.xx firmware (I've installed also service pack 2 and wmp0), but things have gone wrong!!! now everytime I connect zen micro to pc, xp asks the drivers, and it doesn't want neither the driver I've found on creative's cd, nor drivers downloaded from creative's site!! And it's not finished: now zen micro is without firmware and everytime I'm trying to flsh it, a dialogue box says that the player is not connect!!!
can anybody help me? otherwise I'll have to write to creative support for a substitution...
please help me!!!!!

Strange. Unfortunately MTP connection problems are very tricky to solve. It's hard to know whether the firmware upgrade was partially successful, and whether you are on v or v2 firmware. It sounds like v2 firmware, due to the connection problems with MTP.
The drivers for the v2 firmware are provided by Windows Media Player 0, and are located in the C:\WINDOWS\INF directory. You could try pointing there.
As the player has no firmware though you have to go into recovery mode, choose "reload firmware", then connect to the PC (see if it's detected) and run the firmware update again.
If this doesn't work try and find another PC, say a friend's, that meets the requirements of Win XP + SP/2 + WMP0, and see if you can update.
In terms of resolving the connection problem if it continues, have a look at this thread, particularly the reply by DM, which goes through some of the troubleshooting to solve MTP connection problems. Also look for the link "problems with connecting using MTP firmware" in the FAQ post.

Problems with zen micro

Since getting my zen micro and transferring music via media player, some albums have been sorting tracks into alphabetical order. I made sure before copying that all tracks were in the right order and were being sorted by track.
The Greenday album 'American Idiot' seems to go into alphabetical order very quickly. A few other albums have gone into alphabetical order a few days later. When i check the track details it always says 'Track #0'. Most albums are ok though. Should i try the creative software instead? I have the .02.05 (i think thats what its called) firmware. The battery also seems to be running out kinda quick. Less than 5 hours of whatever its meant to last for...

This doesn't exactly qualify as a problem with the Micro. It's more of bad ID3 tag info in the files from the sounds of things. As for t he MPEG Layer 3 Audio thing. That is just what an MP3 is. What was being referenced is the TAG info for the track. Open the file in Media Source and then use the EDIT TAG option or whatever it is labeled. ( I don't have it in front of me) You should see information for things like Artist, Album, and TRACK. IF the track item is empty or has a 0 in it then that is waht you will end up with for track info. You would need to edit each track for proper info at this point.

Problems with Zen MIcro not turning on or

I have a problem with my Zen Micro not turning on or off. The only way to turn it on is to plug it into the power or USB cable :-(
I have done a quick search and the posts that I have found on this topic suggest that I will need to send it back to Creative! Anyone found a "magic" solution for this problem other than sending it back?
I have done a firmware upgrade just in case that would solve the problem but unfortunately it did not.
What with this problem and the earlier problems I had with battery life I am thinking of sending the thing back and going for a different Creative player. The Zen Sleek seems to have a good range of features ... anyone had any good or bad experiences with the Sleek?
Any comments appreciated.

well..unfortunatly i have had this same problem. i made a topic about it and some of u may have read it..i can't seem to find it now. but i have found the resolution to this problem..send it back! i baught my from circuit city..i just got home from there..very nice guy helped me out at the customer service counter. grabbed my receipt,all the contents it origionally included and the box and headed to circuit city. i did exchange the zen micro for another zen micro. we both converstaed with eahochter about how i have heard other ppl complain about this problem. creative needs to do there homework. hopefully it won't happen to me again.

Problem with Zen Micro

I am having a problem with my ZEN Micro. Whenever I plug it in the computer it locks up. I have tried the disk cleanup. I have formated the device. I have removed the firmware. If it isn't pluged it, it will startup to the recovery menu, but as soon as I plug it into the computer it locks up. I can't reload the firmware. Can someone please help?Matt

What's an extended period of time? I was going to plug it in and have it sync at night and unplug it when I woke up about 8 hours later. Is this not a good idea?
Unfortunately, I'm syncing with WMP0, and it slows down my aged computer significantly, so *please* tell me that having my micro connected to my computer for that time isn't going to hurt the micro.

Problem with Zen Micro TravelD

I had a 5GB?Zen Micro which started "skipping" when I used it with the TravelDock. I returned the TravelDock for a replacement. The Zen Micro worked fine for several months, then started "skipping" again. Finally, one day while using it in the TravelDock, it froze on re-building library and I was never able to revi've it. Note that I never had any "skipping" problem while using the Zen Micro with the headphones-only with the TravelDock. I bought a second 5GB ZenMicro a month ago. At first, all was fine when I used it in the TravelDock. The last few days, the "skipping" has started again. As with my first Zen Micro, I have no problem with any track when I use the headphones. The skipping while in the TravelDock is not always on the same track, and again, those tracks play fine when I use the Zen Micro with the headphones. Has anyone else had this problem Any ideas Thanks for any help!

I've had the same problem since I got the thing, except that it's SPORADIC. Nine times out of ten I can't connect. I've tried other cables, other PC's without bettering the odds.
Most of the time:
() Plug in the Micro.
(2) Hear the USB connection "bong" sound.
(3) "MTP Media Player" window opens. "What do you want Windows to do?"
Take your choice
* Synchonize Media Files to this device using Windows Media Player
* Take no action
(4) It doesn't matter. If I select "media player" it can't find the device. If I select "no action" and then click on "My computer" the flashlight searches, but it can't find it either.
(5) Note the Micro says "Docked" with solid arrows. It looks connected to me.
(6) Unplug the Micro.
(7) The Micro still says "Docked" and now I have to remove the batteries to use it.
I tried e-mail help from creative. They had me try "clean up," they had me try un-installing and re-installing the PC software. None of it made any difference. Finally they suggested reverting back to the old non MTP software. At that point I gave up on them because I had the same problem before I upgraded.
I tried calling creative. They had my try "clean up" which of course did nothing. Finally they said I should exchange the unit. I'm not convinced that would help, and I don't want to be without it for 0-5 days.
Scanning this forum today I see two more suggestions. Let the battery run down a bit before syncing. Don't let the USB root hub turn off the power. I'll try, but I don't have much hope.

Big Problem with Zen Micro - won't be detec

Hello people,
I got a big problem now with my Zen Micro 5GB. Since Saturday I have having my new PC, Fujitsu Scaleo
Intel Pentium D 2,8 GHz dual Processor
024MB Ram
PCI-e mainboard
Ati x700se Video Card
Windows XP with SP2 and several updates were already installed
Windows Media Player 0
Now, the problem is, I can't really use it on my PC. A few weeks ago I had the very old firmware. But then I thought I update it (why? I don't know...)I Updated to the version ..0 from Jul 05. It worked anyway...
So I plugged in the MP3 player to my new pc but it was not really detected or it did not want to work. When it was plugged in, I couldnt open any program. Even if it was Media Source or Opera or winamp... They did not appear. But they were "open" as they appeared in the task manager. So I couldnt use Media Source. So I tried with Zen Media Explorer, all buttons there were clickable but when I clicked on one butteon (like organize music...) it didnt react...
so I thought: "ok with this firmware, it wont work" So I updated the firmware to 2.2.02 Plays for sure. Neither with the new Media Source on your site nor with Zen Media Explorer (I installed the Update)it does not work. The plays for sure plugin for Media Source wasnt as well helpful. I can drag and drop files on my mp3 player, OK this is one way, but still when it is plugged in, I cant use any other program, as I cant open them.
I dont want to use the drag and drop way as I then have to download a program for editing mp3 tags and I cant as well make playlists...With Media Source it was so easy... I want to use Media Source and I want my PC react even if my Zen Micro is plugged in...
So what to do? I thought about installing the very old firmware what I had before I updated to ..0 but where can I download it's
I hope you can help me
Regards
eXMessage Edited by expredator on 0--2006 08:58 PM

MediaSource with the PFS plugin should work, if the player is being detected properly.
Presumably it isn't, so you need to verify this by looking in Device Manager when the player is connected.

Problem With Zen Micro 5

Hi,
I have Creative Zen Micro 5 GB,The problem is, Whenever i starts player it structs?at wel come screen,?i tried scan disk but it taking lot of times,and also samething with formating,During format and scandisk i heard some noise sombody help me regarding this issue.
Thanks?

Hi there,
I'm having the exact same problem. The beeping noise goes on for about 0-20 seconds, right? When it stops, everything freezes, correct? And also, it freezes on the home screen. When taking ou tthe battery for fi've seconds, and then put it back in while holding the power button on, it will bring you to the recovery screen, which will continue to freeze from there, no matter which of the 4 options you choose, right? I also smell a kind of acidic smell if you take out the battery and smell the mp3 player.
So, I'm also having the same problem. How long have you had your 5 GB Micro player? I've had mine for about .5 years. This makes me uneligible for me to recieve email support.
If anyone know how to solve this problem, please respond.
PS, I'm also having problems with the headphone jack. If you push the input jack to far in, the music either stops coming through the headphones, or you can only hear it through a single channel.

[Edit]Problem with Zen Micro when connected to PC-- cleared but another prob

Hello,
My problem is that my Computer (winxp, sp2) does not identify my zen micro any longer. few days ago it worked perfectly but now it doesnt work.
my zen micro has the firmware with the MTP/plays for sure
I had installed the things from the cd, when I bought it, that was in the package and then new drivers and the new applications, so two programs. (I had two Zen Micro symbols on my desktop but I could only use the program with MTP)
it worked fine.
a few weeks ago I had the same problem, but after a few connectings and disconnectings it worked again.
today this doesnt helped. I uninstalled everything what had to do with creative and then only installed new drivers and the newest applications (without the things from the cd).
it still doesnt work.
when I click on the "Zen Micro Media Explorer (MTP)" on the desktop I can see that my zen micro is connected. When I go to my playlists and click on one, it seems that my playlist is "empty". but in the mp3-player there is the playlist!
when I click on my music folder, where all the music is I see the folders, but when I go into the folders, the folders are also "empty".
what happened? I changed the usb ports--> doesnt work...
what can I do in order to use my zen micro again on the pc. my zen micro works fine(playlists and songs work normally), but I have problems having connected it to my pc... I cannot copy songs and edit my playlists anymore. is there any way to edit the playlists via mp3-player without connecting to the pc?
I hope you have a helping answer for me.
Regards
eX
by the way: new forums look good Message Edited by expredator on 02-07-2005 09:22 PMMessage Edited by expredator on 02-08-2005 0:57 PM

ok guys, I almost solved the problem. I used the rescue mode, used clean up, and now the folders are not empty and I can copy songs into my Zen Micro.
But the playlists are "empty". Also when I want to create a new playlist it says that my mp3-player is not connected ?! But it is! I can copy files into it!
I also cannot synchronize it with WMP0.
I reinstalled software and it didnt help...
So what can I do? It is connected but I cannot edit my playlists.
Is there any way to edit the playlists via the mp3-player and not over the pc?Message Edited by expredator on 02-08-2005 :00 PM

Problems with zen micro software

hey...i just bought a 5 mb zen micro today, and everything is perfect other than the fact that when i try to access the "Creative Zen Micro Media Explorer" the 'welcome' screen for that problem notifies me that my device cannot be detected, even though it is and i had just finished transfering music to it. i have a brand new $400 toshiba laptop...so i seriously doubt its anything with system limitations, my system goes beyond that recommended for the player...
I was wondering if anyone else has had this same problem...it can't even be resolved by removing the player from the usb port and re-connecting. any info will be greatly appreciated. thanks.

I transferred music to it using Creative MediaSource Organizer. The icon shows in the task bar when connected my laptop, as I have to right click the device manager to unplug it from the usb port. Everything is great with the player, other than the fact that that one piece of software isn't recognizing its connection.
Firmware version .27.02, I think...if I'm looking at the right thing.
Thanks a lot. I'll try updating software, to see if that works.

Firmware problem with Zen Micro (Hel

Well,I was installing the frimware MTP 2.00.2, suddenly the install freezed after the second boot. At that point my computer could not find the Zen Micro, but the thing is that it was found it in the Device Manager driverless. I tried everything to install the drivers to the Zen Micro, but no success. But I cant understand why I can connect to the removable disk, and not get in touch with it when im turning the removable disk option off. And now i reached the point that I do not know what do do! Help!

Use the recovery mode on your Zen Micro to remove the existing messed-up firmware.
Ensure that the Zen Micro is turned off.
Remove the battery.
Move and hold the Power button to the Power On position and re-insert the battery to the Zen Micro. Hold the Power button until the rescue mode appears.
Select option 3: Reload OS
After that you will need to reinstall the firmware from your computer.

PROBLEM with zen MICRO: POWERSU

What's up kids, here's my problem. Please reply if you can relate...
I've had my zen micro for a good 3 months. It's worked perfectly for 2 /2.
Now that I've gotten the infamous headphone jack issue, I also got another:
When I plug my micro to my pc, this error pops up immediately:
[img"]http://img22.echo.cx/img22/8657/microissue2ef.gif[/img] width="34" alt="Image Hosted by ImageShack.us" >
I know it is the fault of the mp3 and not my pc because every other device works fine.
Besides this one, I've gotten another bubble saying my computer doe not recognize
the device attached and it has malfunctioned.
I need help because I can not add music to my mp3. I also have some charging issues
but lets not get into that for now.
Peace

It's directly to the PC.
I know for a fact that it isn't my computer because I've tried connecting it to many others, and still have the problem. It has made successful connections in the past countless numbers of times.
I've notice my micro behaving wierd lately. Sometimes I can't turn it on or off. Maybe some of these issues are related?

Problem with Zen Micro recogniti

I have the installation CD and installed it accordingly. I went to the device manager, and Creative Zen Micro still has the yellow "?" by it as an unrecongized device. Can anyone help me please?
MiguelMessage Edited by Zero269 on 02-09-2006 07:40 PM

flame wrote:Wow, thanks for that I'll give that large files one a go definietly. May help the speed
It won't do anything for speed, but don't let that stop you. Keeping up to date is always a good idea. (If you ever try to copy a +gig file through explorer, you'll be happy you got this.)
If you want speed improvements, and you use DRM content, get the DRM fix. Note that it just corrects the problem on your PC, in order to speed up your device you'll have to format it to get rid of the old multiple root licenses.

Problem with Zen Micro Media Explor

I got my Zen Micro the other day, and installed the software, but when i try to load the Zen Micro Media Explorer my computer goes to a blue screen and then restarts. I reinstalled the software but still have the same problem. Please help me!

Try downloading the latest version to see if that has the same problem.
Also turn off automatic restart so you can see what file is giving you the error, if there is a file.

Problems with Zen Micro, Help Apprecia

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