Problems with Zen Touch, Player doesn't conn

HiI'm working with Microsoft XP. I've just installed the software which came with my creative zen touch., without any problems. When I plug the player into my computer, it seems to connect as the message appears: new device, creative zen touch player. When I open then the Media Source Organizer it starts updating the music library, but after a few seconds, the following error message appears: player isn't connect. Does anyone knows the problem and how to solve it'sMany thanksCornelia

Go into Device Manger. Look for Zen Touch under USB devices. If it has an exclamation point next to it, there is something wrong with the drivers. Right click on it and then click on "driver", then update the driver.
I had a similar problem with my computer telling me the player was not connected. It turned out that no drivers were installed.

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    Message Edited by Nicos on 07-27-200703:43 AM
    Message Edited by Nicos on 07-27-200703:43 AM
    Message Edited by Nicos on 07-27-200707:22 AM

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    Message Edited by Nicos on 07-27-200708:00 AM

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