Problems with Zen Xtra 30 gig- SL

Today I installed the newest firmware edition on my player and all has seemingly gone wrong. When I click on the player in my explore window, it first takes FOREVER to show me the file content. We're talking between 3 and 5 minutes. When I try using Creative's organize program, it takes the same amount of time but NO mp3s are shown. I have found that all of my mp3s are not being stored in the "music" folder. They are being stored in the parent folder to this one. When I move them into the music folder, they become visible in Organizer. The problem is that I have around 28gigs and I need an easy way to move them over or to get the player to recognize them where they are at. The player still plays all the songs just fine but it can't seem to find them when I hook it up to my computer. I really don't want to reformat and start over. But why is the player moving so slowly? The only change has been upgrades in both the firmware and the computer side software. Thanks in advance for your help!

I have this problem on my player as well. Its either the way MTP was made, or it could be how Creative programmed the players to recognize what files the player should scan in what directory.
I'm not familiar with Media Source, so I'm not sure if there is a setting available for what directory it transfers music too, perhaps micromouse or SSR might know, or someone else. But I do know that Windows Media Player 0 transfers songs into the correct directory. You can also manually transfer your entire My Music folder using Windows Explorer, or wherever you keep your songs, to your player and it will create the same directories and if it encounters a song which the player cannot read you can choose skip from the message which appears. One thing it doesn't do is check for duplicates so thats up to you to determine if you have any duplicate songs on your computer.

Similar Messages

Problems with Zen Xtra 3

While I was listening to music today it cut off randomly and went to the shutdown screen, but it never shutdown and was stuck on that screen. Now everytime i reset the player or remove battery it loads up for 3 secs then goes to shutdown screen and gets stuck again. Any help on fixing this problem will be greatly appreciated.

If you dont mind losing your songs you can format. There's a walk throgh on the first page at the locked floating threads.

Problem with Zen Xt

I purchased a refurbished Zen Xtra back in May and had the player lock up on several occasions. It would eventually resolve if I let the batteries drain and then recharge. The last time it happened I came to these forums and learned how to enter recovery mode. I tried to do a firmware update which failed and now the player will only boot into recovery mode. When I attempt to do the firmware update I get the message player not connected. I can see the player connected in windows and can actuall browse the HD which is obviously now empty. How can this be resolved?

Re: Problem with ZEN MX >FYes, it's true. Creative Centrale is full of **bleep**.:robotmad: You can use it only to one thing. To convert films from your computer to their stupid format called "cmv". But even with this it's stil the same problem. This is crap, because sometimes you can do it, but sometimes not. Beside of this Creative Centrale doesn't have any good functions. For further users - don't install Creative Centrale! You will have more free space and do all things (without moving films to watch on your player) just from your computer and not this **bleep**.

Random Problems with Zen Micro? Try a diff. USB cable

I know people have mentioned this in other posts, but I thought I would reiterate it here. Many people seem to be complaining that their player is not recognized, or only sometimes recognized, or recognized by Windows (as a USB device) but not by their Creative software, or songs won't transfer, etc. Well, I had some similar problems which ALL went away when I started using a different USB cable - the one that shipped with the Micro just doesn't seem to work consistently.
So, if you are having problems with your player that you can't seem to solve any other way, you may want to try a different USB cable. It worked for me.
Hope this helps - I am (now) loving my new Micro!

I tried a different USB cable also, I thought that it would help, but I still got the same problems. I can almost guarantee that although you think you may have solved your issues, they WILL come back.
I've also been experiencing the "Player Not Connected" problem with my Zen Micro.
I've also had the problem where the Zen Micro just freezes in the "Docked" screen even after it has been disconnected from the PC
I've noticed that these are common problems with Zen Micros with the new firmware (.0.03)
My old Zen Micro with the old, original firmware did NOT have this connectivity problem
Creative should investigate these issues associated with this new firmware, or maybe even making the old firmware available for download to see if this really is the source of all these problems.

Problems With Zen Touch Turn

After just recently purchasing a Zen Touch in December 2005, I already have problems with it.
I have never dropped it or hit it. I plugged it in to re-charge one day after using it and when it was done charging I turned it on, used it for 5 minutes then set it down. The next morning I went to turn it on to use it, and it wouldn't turn on. The blue light at the side on the power button was on, but the screen just wouldn't show up. Now the blue light won't turn off. I have read about these problems with Zen Micro freezing up and read about Zen Touch freezing up back in 2004 when it was released. I have phoned the number but couldn't seem to get through. Should I consider taking it in? Or is there an easier way?

Have you tried resetting it's Connect to the mains adapter and press the tiny recessed button on the side of the player. Don't use anything sharp to press it, a bent paper clip is best.

Problems with Zen Vision M Series Media Explorer using 32-bit Vista Home Prem

I'm currently experiences problems with Zen Vision M Series Media Explorer using 32-bit Vista Home Premium. When i'm trying?to burn CD's onto my Zen after?I burn the first one then click to burn another it freezes. Is there any patches i should be downloading to solve this problem??Can anyone help? Please!!!!!!!!
?Message Edited by studandydon on 07-29-20070:38 AM

I have the same problem. It all started yesterday when I was installing the cd drivers in my new computer. I have searched numerous forums and some people had to return the product. Please admins help on this issue as I understand it is very serious.

Power and Sync problems with Zen Vision:M

)Power and Sync problems with Zen Vision:MX Lately, my Vision M is having problems that when I plug it into the USB port on any PC to charge it, it lights up for a moment and then goes blank.
When I unplug it and reseat the usb cable, nothing happens. When I try to turn it on, it's dead. This happens even though it's not fully depleted of battery energy.
Pressing the reset button does not do anything. The only thing that I've found that will work is to open it up and unplug the battery. But even that is starting to not work.
This doesn't happen every time I use it, but it is happening quite a bit. It's gotten to the point today that I can't even charge the battery at all.
Any suggestions? I don't think it's the battery, as it does charge when I don't have these issues, but I'm not really positi've of that either.

The connector on the motherboard check it . It may need to be resoldered. The last time I ran into those symptoms that was the solution.

Problems w/ Zen Xtra 3

hello everyone!!!
i'm having trouble with my Zen Xtra... i opened Creative MediaSource Organizer to transfer my mp3's to the Zen Xtra from my Music Library... and it wouldn't let me do it, there is a msg about an error, it would say, "Error: Unable to create file. Restart player and try again." my mp3's are ok, they are not corrupted or anything, it plays into my computer... i restarted the player and its still has same result...
another problem is, i have like 000+ mp3 file stored on the Zen Xtra and i dont know what happened, but i lost everything. i lost every mp3 file... the thing is, i still have my playlist but there's no music stored on it, its all gone... this problem happened before i cant transfer mp3's in the player...
i even reset the player but it still has the same problem, it didnt solved it...
hope u guys could help me.... thank you...

I have a similar problem with my Zen Xtra 40GB, however I did not lose all of my music. I did lose all but one of my playlists however the mp3 files that were on those playlists are still in my music library. I also get the same error message "Error: Unable to create file. Restart player and try again." Is there ANY other way to get around this besides cleaning off my player and losing all of my music? I recently had to clean off my hard dri've and lost 60 gigs worth of files. I don't want to lose another 20 gigs (my player is only half full) of songs. Any help would be GREATLY appreciated. Sorry if I didn't follow the correct procedure by asking a different question than originally posted. I wasn't sure how this works so if need be I'll start a new thread with my question.

Problem with Zen

Hi. As i have said, I have a zen NX (20 gig). I havent had a problem with it at all until now. Just recently, i had to format my hard dri've. I now have XP Pro with SP2 installed. I go to install all the creative programs and that works fine. but when i plug in my player,media source will not detect it. it acts like the drivers arent installed. I even get the 3 dongs in windows when you connect a device that doesnt have the drivers installed. I downloaded the drivers off the website and i get an error saying that i dont have permission to install and that i need to do it as the computer administrator. the funny thing is, is that my account IS the computer administrator! if any one knows how to fix this problem, i would appreciate it. thanks

disregard the previous post. i figured out the problem. for some reason i had to install the driver in safe mode. it now works perfectly. thanks any way

Also Transfer Problem with ZEN X

Finally i decided it to buy a zen xtra.
The player works fine, also the firmware update was no problem.
But then i wanted to transfer my mp3 files to the zen, i used just the nomad explorer for that(Because although i read the readme, i didn?t manage it tofind the button in Media Source for transfer :-)
But i don?t need the media source Organizer anyhow, so i just do it with Nomad explorer. Just select my mp3 files in windows explorer, right click copy, and in Nomad explorer paste it into the music library.
Ok, so i wanted to copy 4 albums this way, the first 2 were transfered well, but at the third album, it suddenly gave me an error saying :" Unknown error" and the explorer froze.
I restarted the PC and i thought, ok, the mp3 has an error, but i opened it with various programs, and it doesn?t have any error. So i tried again to copy the file to the Zen. It was weired, because this time it worked. So i thought, this was it...but it wasen?t...
I again copied a new album to the Zen and it again happened..just at any file, sometimes at file number 7, sometimes at number 2, sometimes it wordk without any problem..
But it is a pain in the ass, because i don?t want to sit in front of my PC all the time, when transfering many mp3?s...and if you come back after 5 minutes and you think it'ss ok and then you see, that at file 20 the error occured, that?s not very funny.
Does anybody has a clue about what the problem could be?
Thanks in advance..Kind regards.

Despite not wanting to use MediaSource I suggest you try it at least to see if you have the same problems.
Also you should make sure to update the firmware and MediaSource version by downloading them from?Nomadworld.com downloads and using the install instructions here in the Zen FAQ at Nomadness.net. As emphasised there, make sure also to download and install the Nomad Jukebox Type 2 file as well.

Issues with Zen Xtra (30GB) PlaysForSure firmw

Apologies if this subject has been covered, but I haven't found any coverage of the particular problems I have with the firmware upgrade (2.0.03).
My main beef is to do with the compatibility with the firmware upgrade and Creative MediaSource. Before I installed the firmware upgrade, along with the drivers and necessary software updates, I was extremely happy with the way MediaSource worked with my Zen Xtra. When I wanted to listen to music through my computer (often), I would simply plug in my player, and using MediaSource, I could navigate through my player's library with ease. It meant it wasn't necessary for me to store music on my computer's hard dri've. Now, while it is still possible to listen to the music on my player using MediaSource, the music library window doesn't feature the Artist/Album/Genre windows for easy navigation (Added to this, due to the way I backed my music up when installing the new firmware, my music is all in Artist/Album folders, making it even more of a nuisance to use).
I know it is the firmware making it do this, because with my friend's Zen Xtra which doesn't have the firmware upgrade, the old style navigation still applied. As it does with my PC Music Library (a function I don't use).
Also, the firmware seems to have made my player much slower and less responsi've, and (this may just be paranoia) the shuffle mode seems much less effecti've.
I wish I could just go back to the way things were, but of course, I can't, because for some reason Creative have made it impossible to revert to the previous firmware!
Can anyone help?

Sounds like an incompatibility with the card, which is surprising as NEC cards are usually no problem. There are various things to try as mentioned in the FAQ post (search on "connection problems") but I think you need to focus on making sure you have the latest drivers for the card, as well as the player itself.

Windows Media Player Memory Problems with Zen X

I just up updated my firmware to the newest version of play4sure from the stock firmware. The first time I tried to upload music to the mp3 player, I deleted all my music off my player and reloaded it but after a length of time I started to notice a memory leak and WMP was using over 600MB of memory and when the upload was complete WMP was still using over 600MB of memory. So I closed WMP and restarted it and reconnected my player the program starts to eat up memory again. I figured it was the large number of songs that were on my player and WMP was trying to keep track of them all but that wasn?t the case. I deleted all my music off the mp3 player and tried uploading one artist with about three albums but WMP still did the same thing. Is anybody having the same problem or a way to fix this? I'd use the media source software but it no longer works with the new firmware.

Download the Creative Software Suite for PlaysForSure-enabled Creative NOMAD Jukebox Zen Xtra Players which will enable MediaSource to work. I've not heard of WMP memory leaking before but check for the hot fixes.

Huge problem with Zen X

Hey all,
I'm posting because there's something massi'vely wrong with my Creative Zen Xtra 60GB. Here's what happened; I was transferring files from the player to my external hard dri've in order to make room - about a gig and a half, it was. Somewhere along the line my computer freezes (as it does often), interrupting the transfer, and I need to reset. Afterwards I unplug my MP3 player and, looking at the screen, notice it is locked for some reason. Pressing all the buttons does no good as it just brings up the message "Player locked...". Can't turn it off either.
So I reset, no big deal - that usually fixes things. Not now. Same annoying message, same padlock sign in the corner of the screen. I try resetting with the play/pause button held down to reach Rescue Mode but it doesn't work. Hooking it back up to the computer just gives me the "Player locked..." message again. This has made me pretty nervous - can the Zen Xtra be fixed or is it absolutely scuppered?
Thanks,
Gareth

Correction - it's actually a Zen Touch. And it turns out I can still dock the player and transfer files but am still unable to operate it at all due to the lockage, unfortunately.

Battery Problem with Zen Micro

Hi
I decided to buy my girlfriend a Zen Micro for Christmas based on me owning a Zen Xtra 30GB and having only good things to say about it. Unfortunately from the off my girlfriend complained that the battery was only lasting a few days with about an hours use a day. At first I thought she was leaving it on and wearing down the battery. After a while I decided to do a few tests:
. I left it on continually to see how long the battery lasted. It lasted around 2 hours, which is about right.
2. I fully charged it and left it a for a few days without using it. I then tried to switch it back on and to my surprise it wouldn't, it had been draining battery power despite the fact it wasn't in use!
I have also noticed that the action of turning the player on and off seems to drain alot of power from it.
I've calculated the battery lasts for around 4 hours but recently my girlfriend fully charged it listened to it for an hour then switched it off. When she switched it back on the battery indicator was on one bar!
I don't buy the fact that this is normal and I consider the product to be defecti've.
It is worth noting that I do have a separate mains adapter which plugs into the USB port of the player. Something that I think after reading through many posts on here could be the problem, why does in not have a separate mains port like the Zen Xtra? I have stock firmware.
Lastly I wanted to add that the reasons I am able to see this product is flawed is because I am able to compare it to my Zen Xtra which I can leave off for about a month (not tried longer) and it still retains its original battery power. And I can use it for about 2 hours a day for a week until I need to recharge it. I understand that there is a difference in battery power max duration but this is only by 2 hours so does not explain why the Zen Micro is only lasting for 4 hours or less.
I have since submited an email to Creative, so hopefully they will replace the item.
Message Edited by ChrisTsamados on 05-8-2005 04:04 AM

4 hours in definately not fine and your kidding yourself if you think it is. This MP3 player has been sold with a specification that the battery will play continously for 2 hours. Allowing for the power drain that may occur switching it on and off a few times this should mean it should atl east last 8 hours.
My Zen Xtra has a 4 hour battery life and it lasts probably very close to that mark, even with turning it on and off multiple times and also moving playlists around and with EQ enabled.
To me the most logical eplanation is that the Micro is severely draining power even when switched off.
With regards the USB I picked up on a point someone else raised but looking back maybe it is all down to the battery drain problem.Message Edited by ChrisTsamados on 05-8-2005 2:29 PM

Help with Zen Xtra not connect

Hi,
I have read all of the FAQs and posts reguarding this problem and I just can't seem to get this to work. I have a Creative Labs Nomad Jukebox Zen Xtra 40GB mp3 player. I downloaded and installed the playsforsure firmware yesterday so the mp3 player would be compatible with my Xbox 360. I moved all of my songs from the player to the Creative Mediasource PC music library before the install (sadly, I lost all of the music the Zen cam with). Well, after I installed this firmware, and I plug the Zen Xtra into the computer with the USB cable, it doesn't register that it is connected. For example, when I open the Creative Mediasource PC music library it doesnt have the Zen Xtra listed like it used to, so I cannot put any files back onto the mp3 player, also the Nomad explorer has the Zen listed as "not connected" and same with the Zen Xtra Media Explorer. I then downloaded a new playsforsure plugin for Creative media source and the most updated driver. Still noting... I tried going into device manager, it recognizes the portable media device without any problem, so its not the USB or the computer, its that its not connecting with Creative Media Source, Nomad Explorer or Zen Xtra Media Explorer. I clicked the driver, followed all those steps that were listed in one of the posts on this forum and installed the MTP device. It actually connected this time and I started moving my music back onto the player. Well, I accidently "x'ed" out the program and I went to Creative Media Source again but its not registering the device again. I retried instaling the MTP device again and it didn't work this time. I restarted the computer and tried again but I cannot get this Zen connected anymore. I have never, ever had a problem like this before with my Zen until I got this firmware. Please, if anyone knows what I am doing wrong, please help. Thanks.
--Frank

I believe you are not holding it down long enough----- I think in the manual it says to hold it down until rescue mode comes up..... it took a long tome for mine to come up when i did it
If holding it longer doesnt help, thats all i got

Problems with Zen Xtra 30 gig- SL

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