Problems wtih version 1.2

How can i reinstall my version 1.2. I am having problems w/ videos that wont play w/ version 1.2. Since updating to version 1.2, these videos dont work and I would like to reinstall the firmware and see if they will work. Any help would be appreciated.
Inspiron 9400 Windows XP

could you tell me how to update version 1.2?
I have failed for several times, I am so tried. and become one that hate the ipod to be updated.
I do not know why Apple releases this version 1.2 which makes more problems. period.

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