Probook 450 Go - Win 7 x64 - Atheros 9485 Bluetooth unplugged error

Dear TechSupport
I have bought the Probook 450 G0 - Product Number C5F33AV
This machine came without a preinstalled OS. in simple words stock DOS. As there was no OS installed, i had to manually install the OS and obtain all the drivers from HP Support. Everything is working fine except for the Bluetooth adapter. everytime i try to install the recommended driver.. i get a popup window saying "The Device may not be present or could have been ejected/unplugged from the system". please help
I have installed Win 7 Home premium x64 on my system.
Regards
Gab Sabers

Hi @GabSabers,
Welcome to the HP Support Forums!
I understand that you are having some difficulty installing the Bluetooth on your HP ProBook 450 G0 Notebook PC. Your ProBook is a business computer and you would get the best answers to your question posting on the Commercial forums. You can post your questions in the HP Enterprise Business Community.
In the meantime, here is the HP ProBook 450 G0 Notebook PC support page, that may have a solution for you.
I hope this helps, please let me know how it goes.
Best of luck and have a great day!
I worked on behalf of HP.

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You're very welcome.
Sometimes strange things happen.
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Check if a device with yellow symbol in device manager and attach the following information:
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Dear forum viewes and experts...
I hope you can provide me with your insights on this problem i am having...
I bought a new laptop HP ProBook 450 G1 (i5 4200M, 8GB RAM, 1TB HDD, 2GB ATI Graphics card). The laptop comes with DOS free operating system.
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Hello,
I'd ask in the
Windows 7 forum on Microsoft Community.
As the Microsoft Community is on a different platform, we cannot move the question for you.
Once there, click on Participate near the top of the screen, and select 'Ask a Question' or 'Start a Discussion':
Karl
When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
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This question was solved.
View Solution.

Yes. HP locks down the BIOS and if you install anything other than very specific wifi adapters the system will not POST. You are correct in thinking the Ralink is not the strongest option. Your best bet is Atheros or Intel in that order. Broadcom cards are a bit hard to configure with Linux but it can be done. Here is the entire list of wifi cards with part numbers that you can use:
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Dear forum viewes and experts...
I hope you can provide me with your insights on this problem i am having...
I bought a new laptop HP ProBook 450 G1 (i5 4200M, 8GB RAM, 1TB HDD, 2GB ATI Graphics card). The laptop comes with DOS free operating system.
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After updating all drivers and having a clean device manager with no hardware left as unknown, i figured out that the laptop fails to make a cold BOOT.
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On cold booting, the laptop after showing HP logo in start-up starts to show Windows Logo animation but in Super Slow Motion for about 6-8 minutes, then followed by strange sounds which force me to shut it down by pressing power button for long until it shuts down.
After huge number of trail and error, i found out that if I entered BIOS Setup (by pressing esc then F10) and then exiting it without doing any changes or even without saving, the Laptop boots Windows 7 very smoothly (in about 15-18 seconds) and works fine. it also can make endless number of smooth restarts without any problem.
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The only way to make a successful cold BOOT (i.e after a shut down) is to enter BIOS setup mode (by pressing esc then F10), then exiting it within seconds without changing anything or saving, then it boots smoothly.
I tried MBR fixes through command prompt in Recovery Mode, I tried to change booting to make it boot as LEGACY or UEFI Hybrid. The BIOS is updated to the latest frimware on HP website verion 1.2 dated 15 July 2014.
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Can you post a screenshot with the PCI\VEN hardware ids of the bluetooth device? The image below shows an example of what we need to identify the device properly.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
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Hello @Captiano ,
Thanks for posting on the HP Forums!
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Mario
I worked on behalf of HP.

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Hi
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Amr-Zero,
No dying!
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HP ProBook 450 B1 Notebook Drivers - Windows 8.1
You need to remove and banish that SimplePass software from the system.
Control Panel > icon view > Programs and Features > find and remove the SimplePass software
Next:
Create a Restore Point Create a Restore Point – Win7 OR Create a restore point Win8
Close all your programs and Shut down the computer
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Perform the Hard Reset for your notebook
Boot the computer and log in
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==========================================================================
Unfortunately, this is the extent of my knowledge on the subject. You have a "business" computer and this is "business" software. I perfectly understand that YOU might be just someone sitting in your house somewhere on the planet -- it is the COMPUTER and the SOFTWARE that is the difference here.
There is a White Paper on the subject in your Manuals section -- it is useful if you have some background in the subject at all.
Click the Kudos Thumbs-Up!
It is a nice way to say “Thank You" for the help.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

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@shahriyar31
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
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I Work for HP

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This is the sound it produces (plus the light scrathing sound): http://picosong.com/Ctpv/
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Hello giannislol,
To get your issue more exposure I would suggest posting it in the commercial forums since the Probook 450 G1 is a commercial product. You can do this at Notebook - HP ProBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE.
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HP ProBook 450 G1 Notebook PC.
I hope this helps!
Thank you for posting on the HP Forums.
I worked on behalf of HP.

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I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/ .
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I worked on behalf of HP

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