Probook 4530s with Radeon HD 6490M

Hi
During installation of the AMD driver ( radeon HD 6490M ) the screen go black and the windows stops and i have to power off , the installation was done before normally now i cant install my driver and i cant install my switchable graphics , what should i do i downloaded the right driver from download center to my driver and i installed it before many times but now i cant install it , i need a solution please :/

Good Morning @Kidzone
Welcome to the HP forum!
To get your issue more exposure I would suggest posting it in the commercial forums since the ProBook 4530s is a commercial product. You can do this at:
Commercial/Notebook - HP ProBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE
The support page for your product may be helpful in the meantime: HP ProBook 4530s Notebook PC
If you check on YouTube there are videos on replacing keyboard keys that I believe will answer your questions.
I hope this helps.
Sparkles1
I work on behalf of HP
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Similar Messages

Probook 4530s ATI radeon can't install

hi all
after install ati radeon .... black screen appear
and then go to bios to disable switchable to can start windows . with intel Hd3000
i download all amd installation for HP site and Amd Site
probook 4530s core i5
windows 7 64 bit
please help me

Thank you BOSS for your quick response:
I took your advice and reinstalled my OS, but unfortunately stand-by mode is still causing errors. The only difference is that I managed to install the ATI driver normally and no BSOD, so far.
I'm not sure what is causing this, but my humble guess would be that my ATI card is an OEM card which is pulled form a working dell computer and these cards sometimes do not integrate well when installed on non dell motherboards... However, I need to find out that that is absolutely the case before I remove my vid. card from my system
There is a memory dump file that contains the info about this error but I can't decipher...I'm not a computer savvy, but you or someone here my find the root of the problem in that file. If that will be of any help to provide you with I will, next time.
Thanks in advance!!!

Recovery Disc & new ProBook 4530s

How do I create a recovery disc for a new ProBook 4530s with Windows 7? I can't find Recovery Manager software on the pc and the pc didn't ask me if I wanted to create a recovery disc.

Hi:
I don't think you can create a recovery disk on a 4530s.
It should have a recovery partition which you can use to restore the PC by striking the F11 key at the splash screen and launching the recovery process. Of course a recovery partition is useless if the hard drive dies, or you want to install a new HDD.
You can order a quick restore disk set, which I always do for all my HP business PC's and notebooks for $10, if you live in the USA or Canada. If you don't live in the USA or Canada, skip to the bottom of my post for instructions to order.
Here's how:
1. Write down the part number and serial # on the bottom of the computer on the white tag. The model # is an HP-Compaq 4530s, but the part number will be found on that white tag below the serial #.
2. Call HP at 1-800-952-7689, option 1 (ordering restore disks is part of the list in the option).
3. Provide the info asked by the rep that answers the phone. Some just ask for the serial #, some want both, or they will just want the serial number and type of computer (4530s).
4. Have a Master Card or Visa ready for purchasing. You will be charged $10.00.
You will receive the disks by First Class Mail or you can pay an additional $10.00 for FedEx shipping.
If you don't live in the USA or Canada, contact HP Support by telephone for the country you live in at the link below. If they have a separate number for business PC's/notebooks, call that number. You will need to provide the customer services rep the same info as above (model and serial #).
Costs range from free to more than $10 depending on where you live.
http://www8.hp.com/us/en/hp-information/summary/ww-support.html
Paul

Igdpmd64.sys BSOD on HP ProBook 4530s Windows 7 64-bit

I used my HP ProBook 4530s with Windows 7 64-bit and Internet Explorer 8 (IE8) installed since 2011 with no issues.
Recently I updated Windows to SP1 and IE10. All works well except one thing.
When I run IE10, open few tabs and hoover my mouse over IE10 icon so that it shows the half-transparent small windows my PC crashes.
It shows blue screen with PAGE_FAULT_IN_NONPAGED_AREA message caused by igdpmd64.sys driver.
1) I found at HP forum the post "igdpmd64.sys BSOD on HP Envy14t".
I followed the recommendation to uninstall KB2670838.
However after rebooting PC the IE10 disappeared and IE8 came back to life.
I updated then Windows trying to block the KB2670838 installation but it was impossible since KB2670838 was not shown at the list but somehow "installed in the background".
So I was back to the point "all works well except one thing".
2) I found another forum post which recommended to upgrade the igdpmd64.sys driver.
I went to: http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5060881&swLangOid=8&swEnvOid=4058
Chose: Drivers - Graphics (3)
Downloaded the newest Intel Graphics Kernel Mode Driver 8.15.10.2559 from 2012-02-22
However during the installation process I received a message (2a):
"This computer does not meet the minimum requirements for installing the software".
I called HP support who advised to install the previous version of the driver.
I did it but received the same message (2a)
I called HP support again who advised to install the driver from the Intel page.
3) I went to: https://downloadcenter.intel.com/search?keyword=Intel%c2%ae+Q45+Express+Chipset
Downloaded: Intel® Graphics Media Accelerator Driver, Windows 7* 64, Windows Vista* 64 (exe)
graphics driver version 15.17.19.64.2869 (8.15.10.2869) for Intel® integrated graphics.
However during the installation process I received a message (2a).
I have no more ideas. Could anybody help me please ?
Best Regards,
Sylwek
This question was solved.
View Solution.

I know it's weird that I reply to myself.
HP support advised me to install the ATI Video Driver and Control Panel
at:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5060881&swItemId=ob_101995_1&swEnvOid=405...
It helped :-)
Thank you HP support Poland

Recovery manager for probook 4530s

where can i download recovery manager for probook 4530s with supports as windows 8

Hi Prabu_23,
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
Thanks.
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Bluetooth radio missing, not found in device manager - Probook 4530s

I have a Probook 4530s with Windows 7 Ultimate, 64-bit installed on it. A little while ago I wanted to use bluetooth for networking, but thee was no bluetooth adapter in the Network Connections window. I looked in Device Manager next, thinking maybe there was something wrong with the driver, but no bluetooth adapter showed. I've tried rebooting, turning it off and on in BIOS, and even just pressing the wireless button, but nothing has worked.
Along with Windows, I have Mac and Ubuntu installed. Bluetooth dooesn't work on any of the operating systems, but it used to.
Any help with getting my adapter working again would be appreciated.

Hi,
Its more than likely Ubuntu that has caused the problem. I can't say for sure though as I've never used the model of laptop you have. With the WiFi/Bluetooth portion of the hardware its not just a driver that keeps the hardware running correctly, there is a firmware as well. I managed to kill my WiFi card for a while when I was messing with Linux OS's. Find out the precise model of the bluetooth adapter on your laptop (it may be a WiFi/Bluetooth combo card?) then start searching the Linux communities for information about the firmware for the cards.
Sorry I can't be more helpful.
DCampbell

Probook 4530s w/dvd RW Multi DLlightscribe - Burn dvds ??

HI:
I have the Probook 4530s with DVD RW SuperMulti DL LightScribe Drive. can I burn dvd's with the lightscribe. If not, can I use a free dvd burning software. Please suggest one compatibale with win7 64-bit home prrem .

No Lightscribe only burns an etched label for your disc, you also have to have disc that are lightscribe. You will need a burning software for DVD's. I recommend Nero however it is not free. But ImgBurn is. follow the link below. http://download.cnet.com/ImgBurn/3000-2646_4-10847481.html If disc is copy protected you will not be able to burn it to your hard drive. Let me know if that is the case, I have a workaround.

Network Controller Driver not found, hp proBook 4530s, Windows 7

I am using a notebook (proBook 4530s), with Windows 7, 64-bit, and in the device manager I get a yellow exclamation mark in Network controller even after downloading and installing the respective driver Atheros / Realtek Wireless LAN Driver(s). The driver packacge extracts itself and there is no confirmation of finishing the setup. The problem started after a BIOS update by the hp support assistant on my pc

You're very welcome. Below is the link to the driver you need for the Ralink wireless card in your notebook. http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5060882&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253Dob_111782_1%257CswEnvOID%253D4059%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

In my hp probook 4530s comes with windows 7 home premium,internal bluetooth is disabled by the windo

I am using hp probook 4530s comes with windows 7 home premium.In my laptop internal bluetooth is disabled by the windows from device manager, how can I enable it ?Please help......The error is:Windows has stopped this device because it has reported problems. (Code 43)

It sounds like your laptop is possibly overheating ,which will cause a shutdown. Have you checked your cooling fan to be sure it is working? Cleaned the vents/ports with compressed air to increase airflow?
How to prevent and deal with overheating
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Bluetooth headset device embed with HP ProBook 4530s

Hi there. I want to connect any bluetooth device with my HP ProBook 4530s on windows 7 64 bit.. What will be the proper way to do this? Which device should i buy to acomlish this task? Also, "Artheros" bluetooth drivers are properly installed on my laptop but bluetooth is not being shown in devices and printers under control panel and i am facing connectivity issues with other laptops via bluetooth in my organizations? what should i do now..???

HI,
My bluetooth on the HP Pros4530s notebook does not turn on. What should I do?

Problem creating Recovery Discs with HP Probook 4530s Notebook PC.

I have a HP ProBook 4530s Notebook computer my daughter gave me. It is 5 months out of warranty. I had to recover it using Recovery Manager and the recovery partition. The OS is W7 Home Premium 64 bit.
An HP support document says that I can create Windows 7 recovery discs using DVD-R media. It says to click Start, then All Programs, then Recovery Manager.
The problem is there is no Recovery Manager in All Programs. I want to create recovery discs instead of relying on the recovery partition.
I called HP and they had no explanation. I asked them if the instructions were wrong or were they right but for some reason Recovery Manager was missing from All Programs. All they could tell me is to recover it using the recovery partition by restarting the computer and then pushing F11 for the Recovery Manager. That works to recover the computer but NOT to create recovery discs.
Is there any way to create Recovery discs?

Hi
Not without the recovery manager, which is not included on every HP business notebook.
My HP Elitebook 6930p came with a recovery partition but no recovery disks, recovery manager program to make recovery disks.
And it cannot be downloaded.
If you live in the USA, call HP at this number, 1-800-334-5144 and order a set of recovery disks.
You will need to provide the model number and serial number to the customer support rep.
Since the notebook is out of warranty, there will be a charge of $10 for the set of recovery disks.

4530s probook shutdowns with no prior warning

My laptop was running smoothly until recently it shut downs on its own with any warning or anything. i thought its happening because of over heting so i got it serviced and cleaned but its still doing the same thing. I think its related to its battery but the average time of the battery is good and it charges well too. i really cant understand whats wrong with it please help me. i have lost data too because of this problem.

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this HERE.
HP ProBook 4530s Notebook PC Support
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Can I watch 3d Movies on my HP Probook 4530s?

Product Name and Number
• HP Probook 4530s (Intel Core i5-2430M, 2.4Ghz)
Display
AMD Radeon HD 7470M (1 Gb)
Intel(R) HD Graphics Family (In device manager, under the display adapters there were these two)
DirectX 11 installed.
Operating System installed
Windows 7 64-bit
I have 3d glasses, now I want to know that, can I watch 3d movies with specs on my laptop?

Hi,
You can watch 3D movies on your laptop but you can see 3D or not is another story. Why not try, even you know it won't work.
Have funs,.
BH
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Screen does not turn on after sleep - ProBook 4530s - Windows 8.1 (64bit)

Hi everyone,
Not sure if this had to be posted in notebook display and video section, or laptop lockups, freezes and hangs. Anyway, I have a problem, where everything is fine with the computer, it's running smoothly, but whenever I make it go to sleep, after it does it instantly, the signals are of a regular laptop sleep - power buton flashing, no other signs of computer being on.
However, the problem appears when turning the computer back on after sleep. After pressing the power button, the computer straight away starts working - you can hear the fan turned on, etc, just that pretty much nothing changes with the screen. Sometimes, with some particular light directed towards the screen, you can even see, that the computer is on (seeing the clock on the display), just like the brightness was set down to 2% or something. And there is nothing that helps from what I have tried to do (tried reinstalling both AMD drivers and Intel HD drivers). I researched this problem extensively but could not find a solution, however, as I have noticed that this is quite an old problem (assuming from the date of the posts this problem first showed up), there might be a solution for it, to which I just have not noticed the answer?
If anyone can help me, please do, the sleep function is essential and extra important function when living on campus at university, I just cannot operate like this.
Hopefully someone will know, thank you in advance.
Dinas

Hi @dindanas,
Your ProBook 4530s is a commercial product and to get your issue more exposure I would suggest posting in the commercial forums. Here is a link to the Commercial Notebook forum.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Windows 8.1 on HP ProBook 4330s with Ralink RT3592 802.11 a/b/g/n 2x2 WiFi - BSOD - IRQ_NOT_LESS_OR_EQUAL

Same issues posted here:
http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/bsod-with-irqlnotlessorequal-when-fresh-install-of/790c6c20-40b3-483a-9cea-25916cbd9c13
http://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/windows-81-on-hp-probook-4330s-with-ralink-rt3592/c9d8dd16-451a-4130-bdf8-2b1f1b72e587
I have a batch of 50x HP Probook 4330s that I would like to update to Windows 8.1 (x64).
To prepare and test an image I am attempting a clean install using the Enterprise DVD iso over network via WinPE boot from USB.
The installation eventually fails with a BSOD :-( IRQ_NOT_LESS_OR_EQUAL error and the system reboots after user input and the process cycles over and over.
See above link #1 for same issue from another user.
I am able to complete the Windows 8.1 install by disabling the Wlan card in bios.
Following the suggestions at:
http://h30434.www3.hp.com/t5/Wireless-Internet-Home-Networking/Can-not-install-Windows-8-1-on-HP-4530s-with-Ralink-wi-fi/td-p/2955735
Then:
- Enable card in bios
- Boot to safe mode
- Disable card in device manager
- Reboot to normal windows
Then:
- Windows Update - ok
- Windows Update - optional driver update - Ralink RT3592... BSOD
- Any other Ralink driver....BSOD
- Any other HP driver for ralink card....BSOD
I have an open HP case.
I have contacted Mediatek for support via email address listed on:
http://www.mediatek.com/_en/07_downloads/01-1_windowsDetail.php?sn=5000
I posted in Microsoft communities but was directed here. I'm really hoping for a solution or some suggestions.
Regards
Andre Tomlinson
IT Manager
All Saints Grammar

Hi Andre Tomlinson,
Based on my research, we can find many same issues related to Ralink RT3592 wireless card.
Meanwhile, I analyzed the dump file from the same case provided by customer in other forum.
Crash DMP points to netr28x.sys.
Netr28x.sys is Ralink driver.
I suggest we try the following driver to test it.
http://www.driveridentifier.com/scan/driver_file_detail.php?inf_file_id=1717350&md5=d3fdb7b09dac78ff59ec7fabae612f9a&scanid=BF49AEABBD324C94A897C82A72A304E2&item_id=296364557&hardware_id=PCI%5CVEN_1814%26DEV_3592%26SUBSYS_1638103C
Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
If the issue still persists, since it is a driver issue, I suggest you contact HP support for further help.
Regards,
Kelvin hsu
TechNet Community Support

Probook 4530s with Radeon HD 6490M

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