Probook 4540s loops between start screen and windows 8.1 logo screen

So my laptop is loop between mentioned two screens. I ran two diagnostic tests - start up and run in. Both passed. I took it to my university tech support and they tried to install a start up repair via flash drive. An application error popped up, x00007 something. So upset. HELP!!! Is it an hardrive issue or because of the update it tried to do before I shut it down manually?

@snmeesala 
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