Probs with my creative MuVo usb

hi,
I know this question was asked one time already,
BUT it was so censored that i can't read anything!!!!!!
I try about an hour to let this thing work again... but it doesn't work...
I read threads within was said to install the newest update, and install firmware(0-5 secs holding play/pause)
but when i try to install the firmware it says unable to write on devices....
i also cant format it with windows only quickformat works... but this is more or less useless...
so i hope s.o. can help me.. i don't want to use my mp3 player only for transporting data from one point to another!!
I WANT TO HEAR MY MUSIC!!!
Greetz

Download the latest driver and firmware from the website. Install the driver file first. After you have install the driver, press and hold the PLAY button, continue holding the button while inserting the player into the USB port for about 0-5 sec. Run the firmware update file and tick the 'Format Data Area' check box and click on 'Start'.
Jason

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