Procedure/Best Practices - For providing SAP BASIS SUPPORT

Hi All,
I need information on SAP BEST PRACTICES on providing BASIS SUPPORT for SAP4.7.
If you can give me any link or document regarding this that would be of great help to me.
Expecting the replies...
Thanks
Cheenu

Hi Cheenu,
I'm not quite sure what do you mean by "providing SAP BASIS SUPPORT".
Run SAP roadmaps describe the recommended methodology for End-to-end operations of SAP solution, including technical operations (basis). You can check them at service.sap.com/roadmaps (go to "Run SAP Roadmap"). If you need a list of tasks you should perform in a scope of solution operations you'll find it there as well.
SAP solution management is based on ITIL methodology. You can find more about ITIL at www.best-management-practice.com/IT-Service-Management-ITIL/.
Hope this helps.
KR,
Grigor

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