Procedure implementation of SAP KM

Hello Gurus,
I am writing my dissertation at the moment. Topic is the implementation of SAP KM in a department of my practice partner.
Is there a reference model of implementing SAP KM? Are there specific phases?
Thank you for suggestions...
Susa

hi,
check the following links..
http://whitepapers.techrepublic.com.com/whitepaper.aspx?docid=292146
https://media.sdn.sap.com/html/submitted_docs/nw_kmc/howto/km/using_global_services/Implementing%20customer%20reports%20using%20the%20KM%20Reporting%20API.html
http://www.microsoft.com/isv/sap/technology/interop/ep.aspx
reward me points..

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