Process an action even if the start condition is no longer fulfilled?

Question

System: SAP CRM 5.0
Background
Using an action in the action profile we want to be able to send a reminder to the person responsible for a service transaction at a specific date. The person responsible should himself be able to maintain the date at which he should receive the reminder. Therefore we have added a new date type, ‘zreminder_date’, in the date profile where it is possible to manually enter the date at which the reminder should be sent.
The actions are processed using a selection report which is run in a batch-job each night. The action has a start condition: zreminder_date = Today’s Date, i.e. the reminder should be sent when the reminder date equals today’s date.
Problem
As long as the batch-job is run each day we have not encountered any problems. However, if for any reason the batch-job is cancelled and can only be run the next day we don’t know how to process actions where the start condition is no longer fulfilled. Can we for example force actions for specific dates to be processed afterwards?

Answer 1

Hi Lisa,
Actually My requirement is also similar to your process.
I have to send a reminder mail to particular manager one month before contract end date.
For ex: Contract start date: toda's date,
            Contract end date : startdate+12 months
            reminder date: one month befroe end date.
so I have to send reminder mail.
My problem is I don't know how to set the process in background.
I have takn the condition : reminder date= Today's date.
For time being I have tested the similar scenarion :
start date: toda's date
end date : start date+2 days.
reminder date: end date- one day
that means If I create the contract today ,my mail should trigger tomorrow.
But I couldn't send the mail .
please help me how to put this process in background .
My id is:  [email protected]
Thanks