Process controlled workflow - Reject SC approval

Experts,
I configured process controlled workflow in SRM 7. My approval process is working fine but i need to send a notification e-mail when the approver rejects the SC approval. The requisitioner will receive this email saying that the SC was rejected.
Is there any chance to do this with configuration? Do you have to use a new expression linked to an event to perform this ?
Thanks for your help,
Best regards,
Mário

Hello Mario,
See IMG path below:
SAP Implementation Guide -> SAP Supplier Relationship Management -> SRM Server -> Cross-Application Basic Settings -> Business Workflow -> Process-Controlled Workflow -> Business Process Configuration -> Define Recipient of Notifications
For scenario "Approve Shopping Cart", you can define user role which will receive notification in the event of "Rejection".
Regards.
Laurent.

Similar Messages

Process Controlled Workflow - 1-step approval for shopping cart approval

Hi,
I have configured a one-level approval for SC (Process Controlled Workflow):
Object Type: BUS2121
Additional 1 level under schema: 3C_SC_600_000 (the last level is the automatic approval)
Level Type: Approval with completion
Eval ID: 0EV_SC_SL1
RR Name: RR_SPENDING_LIMIT_APPROVER
RR Param: USTONY.Y (I hardcoded it using my user ID, for the moment)
Task ID: 40007953 (I have checked, it's generalized as well)
Decision Type: Item-based decision for entire document
For PPOMA_BBP:
Under my org unit (Position):
Approval Limit: 1000
Output Limit: 1000
I didn't do any BADI implementations yet.
During creation of SC by other user, before "Order" the SC, the approval preview can show correctly that the Processor is as indicated in the config.
Once the SC is ordered, the whole step is gone and the event linkage becoming delinked (because there is error, and according to the config in SWEQADM).
However, I cannot find the workitem (no workitem generated) and SLG1 does not give any clue whatsoever.
I tried debugging method APPROVAL_LIMIT, and it seems fine as well.
Please help, what did I do wrong here?
Thanks,
Tony Y

Hi Sahil,
I even changed to first process level to:
Level Type: Approval
Eval ID: 0EV000
RR Name: RR_MANAGER
RR Param: (Blank)
Task ID: 40007953 (I have checked, it's generalized as well)
Decision Type: Decision for entire document
Under PPOMA_BBP:
I made myself as a head of the org unit with the role manager.
The requester is "Exclude" the role manager.
The agent can be determined now.
But the workitem ID is still cannot be generated. It's always no workitem generated.
Please everyone, any help?
Thanks in advance,
Tony

Approver not determined process controlled workflow in SAP SRM 7.0

Hello all,
I have setup process controlled workflow in SAP SRM 7.0 EHP3 for shopping cart approval.
I have 4 approval levels.
I have used item-based Decision for entire document because for some items i want system approval.
In implementation of BADI /SAPSRM/BD_WF_RESP_RESOLVER, in the method /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_AREA_TO_ITEM_MAP, i am skipping the items for which i want system approval.
Also in method /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_APPROVERS_BY_AREA_GUID of BADI implementation class, i am keeping the approver table empty for the step which i want system approval.
For example i have 1 item in shopping cart and for 1st step, based on some accouting criteria, i want system approval for 1st level and the workitem should go directly to 2 approval step when shopping cart is ordered. This is not happening.
But if i have multiple items, and one item should have system approval based on some criteria and the 1st approval level should be system approval and other item should go to the 1st approver. This is happening and showing 'system' approver for item1 and 'appr_xyz' for item 2.
For shopping cart having only 1 item, If i approve the shopping cart in this state only, it doesn't go to any approver and is not usable.
am i missing anything in BADI /SAPSRM/BD_WF_RESP_RESOLVER??
Please let me know.
Regards,
Yayati Ekbote

Hi Adrian,
Yes it is possible to display custom workflows in the Universal Worklist, However, I am not sure what you are trying to do with a routing table. If the workitems are of type decision, you can use UserDecisionHandler (action handler) configured in the XML file to use the Approve/Reject functionality - we are talking about webflow connector here correct? R/3 connector?
Regards,
Beth Maben
EP - Senior Support Consultant II
SAP Active Global Support
Global Support Centre Ireland
**SDN Forum Moderator:
SAP Enterprise Portal: Application Integration
**SDN Universal Worklist Wiki:
http://wiki.sdn.sap.com/wiki/x/ehU

Approval preview process controlled workflow

Hi,
We are using process controlled workflow (N step) for the shopping cart workflows.
While sending the reminder mails to the approvers, we would like to include the approval preview in the email.
In application controlled workflows we could use FM BBP_WFL_DIN_APPR_CONTAINER_GET to get the approval preview details.
Is there a similar function module to pick the approvers/approval status/step name etc for the process controlled workflows so that we can simulate the approval preview?
Thanks
BR
Swetha

Use class /SAPSRM/CL_WF_APV_FACADE. This is used by standard SAP WF Analysis.
Methods - RETRIEVE_PROCESS_HISTORY, GET_CURRENT_PROCESS_STATE, CREATE_PROCESS_FORECAST.
To analyze more, check the program /SAPSRM/WF_CFG_ANALYSIS_002. Check lines 209...216 (These Lines pull Previous Approved Steps, Current Process Step & Gets the approval forecast). However the REJECTED Items (Accept Decision) work little different (which is not captured by this report).
To Identify the current approval process awaiting decision by the requester of the cart, use method GET_CURRENT_PROCESS_STATE, return parameter structure /SAPSRM/S_WF_PROCESS-PROCESS_LEVEL_LIST-DECISIONSET_LIST-ITEM_STATUS_LIST gets you the current status of the item (ACCEPTED, REJECTED, OPEN, INQUIRED). If ITEM_STATUS_LIST-ITEM_STATUS EQ 'REJECTED', then the WF is waiting for acceptance/resubmission from the requester.
To your specific need, pass DOCUMENT_GUID to the class /SAPSRM/CL_WF_APV_FACADE=>GET_CURRENT_PROCESS_STATE get the return parameter /SAPSRM/S_WF_PROCESS. It will give you PROCESS_LEVEL_LIST. Then loop through DECISIONSET_LIST. It contains Table Types of AGENTS_LIST, ITEM_STATUS_LIST, WORKITEM_LIST. At /SAPSRM/S_WF_PROCESS level, you can get all the details of the current process level details
Thanks,
SC

Inconstancy in Approval Workflow- Process Controlled Workflow

Hello Experts,
We are in SRM 7.0 classic scenario using process controlled workflow and facing an issue as described below:-
During the approval workflow, we are observing that in
Case 1: When approver3 is forwarding the work item to approver10, the approver10 in not getting the work item in his Inbox. However, when we see the log detail in SWI6 the status is shown as u201CREADYu201D
Case 2: We created a shopping cart with identical details as in Case 1 and followed the same approval process i.e.Approver3 forwarding the work item to approver10, however in this case approver10 is getting the work item in his Inbox and when we see the log details in SWI6 the status is shown as u201CCOMPLETED"
We tried this scenario for 10 times and we found that in 2 cases the approval status is showing as u201CREADYu201D while in other 7 cases the approval workflow got completed.
Can you all experts please help us understand why this is happening and how can be find the root cause i.e why Case 1 is in u201CREADYu201D status for last 2 days.
We seek your help in understandingroot cause so that we can eliminate any inconsistency in future.
Any pointers to resolve this issue will be highly appreciated.
Thank you in advance.
Regards,
RKS

Use class /SAPSRM/CL_WF_APV_FACADE. This is used by standard SAP WF Analysis.
Methods - RETRIEVE_PROCESS_HISTORY, GET_CURRENT_PROCESS_STATE, CREATE_PROCESS_FORECAST.
To analyze more, check the program /SAPSRM/WF_CFG_ANALYSIS_002. Check lines 209...216 (These Lines pull Previous Approved Steps, Current Process Step & Gets the approval forecast). However the REJECTED Items (Accept Decision) work little different (which is not captured by this report).
To Identify the current approval process awaiting decision by the requester of the cart, use method GET_CURRENT_PROCESS_STATE, return parameter structure /SAPSRM/S_WF_PROCESS-PROCESS_LEVEL_LIST-DECISIONSET_LIST-ITEM_STATUS_LIST gets you the current status of the item (ACCEPTED, REJECTED, OPEN, INQUIRED). If ITEM_STATUS_LIST-ITEM_STATUS EQ 'REJECTED', then the WF is waiting for acceptance/resubmission from the requester.
To your specific need, pass DOCUMENT_GUID to the class /SAPSRM/CL_WF_APV_FACADE=>GET_CURRENT_PROCESS_STATE get the return parameter /SAPSRM/S_WF_PROCESS. It will give you PROCESS_LEVEL_LIST. Then loop through DECISIONSET_LIST. It contains Table Types of AGENTS_LIST, ITEM_STATUS_LIST, WORKITEM_LIST. At /SAPSRM/S_WF_PROCESS level, you can get all the details of the current process level details
Thanks,
SC

Rejection case in Process controlled workflow

Hi Friends,
My shopping cart is permitted to go to 1st level ,2nd level, 3rd level, and 4th level approvals.
1st level is approved. If shopping cart is rejected at 2nd level , it is going to initiator. If initiator edits(Change the value) and proceed the item of shopping cart, it is going from 2nd level rather than starting 1st level.
Is it standadard behavior of Process controlled workflow ?
Is there any idea to go 1st level rather than 2nd level .
Thanks,
Balaji.T.
Edited by: balajit on Apr 28, 2011 10:19 PM

Hi,
Yes - This is standard behavior if you are using Approval with completion..in order to restart the WF , you need to implement the Badi implementation for interface../SAPSRM/IF_EX_WF_PROC_RESTART.. you can find more details in SPRO-Manage Process Restarts
Saravanan

Error during approval Process flow in Process controlled workflow

Hello Experts,
We are in SRM 7.0 classic scenario using Process controlled workflow.WE recently connected a new backend R/3 system to our SRM system i.e we now have 2 R/3 backend system connected to SRM system
It is regarding the two new additional account assignment categories that came into picture when we connected the new R/3 backend system to our SRM system, i.e. Asset and Network.
There seems to be some problem with the approval workflow for those SHC, that have such Acc *** Cats.
Please find below my obeservations:
- if you have just one line item in the SHC, and this item is either booked on Asset or on Network, than everything goes fine. After the Acc *** approval, the PR is created in R/3
- if you have SC with a mix between an "old" Acc *** Cat (Cost Centre, WBS and Order) and one of the "new" Acc *** Cats, than the workflow is not working as required --- the manager, that is responsible for the accounting approval of the two positions (e.g Cost Centre and Asset) gets only one work item in his approval overview --- in that work item, the two positions are there, but the Asset one is grayed out --- so, the Manager approves only the Cost Centre positions and than the SC is no longer with the approver --- if you observe the SC now from the requisitioner point of view, the status of the line items in the approval process overview of both(!) lines is "approved", but the overall status of the SC is still "in approval"
Can you all experts plz let us know why this is happening and how this can be resolved?
Any pointers will be highly appreciated.
Thanks & Regards,
RKS

Hi,
What is Resp. Resolver Name and Decision Type in your Process Level Definition? Did you create custom agent BADI implementation?
Regards,
Masa

Approval Level in Process Controlled workflows

Hi Sap Gurus,
How can i find the number of approval levels in process controlled workflows for Shopping Cart, Purchase Order....
Thanks in advance

Hello,
IMG: SAP Implementation Guide > SAP Supplier Relationship Management > SRM Server > Cross-Application Basic Settings > Business Workflow > Process-Controlled Workflow > Business Process Configuration > Define Process Levels
For concerned object type, select "Process Schema Definition" directory.
Then, select correct process level schema to display "Process Level Configuration" directory: here are the process levels defined.
Regards.
Laurent.

How to determine N Step Approval process through Process Controlled workflow

HI
For SC approval process after 4th level of approval the workflow keep go N step till the approval determine. If no approval find then go for WF Exceptions.
In PCW we have process level like 100, 200, 300 and so on. What would be the procedure for Nth process level determination in SRM process controlled workflows settings.
Regards
Kharabela

Hi,
From SRM 7.0 PCW, requestor of SC or creator(buyer) of the PO can't be in the approval list.. this is standard...
create two custom events like zev_po_schema_eva and zev_po_sl_approval
create two custom expression.. one with constants as zev_po_schema_def and other one is formula interpreter(0FB001)..
assign zev_po_schema_eva as schema evaluation for PO.. MAKE SURE YOU LINK THE zev_po_sl_approval
with as zev_po_schema_def..
   now create schema definition entry and specify as zev_po_schema_def..
   now create process level
   100 approval / approval with completion ( Your chooice ) .. maintain zev_po_sl_approval as evaluation id in the process level... maintain RR_SPENDING_LIMIT_APPROVER as Resp.Resolver...
maintain formula interperter value as (OV_SC_PREVAPPROVALIMI < 0V_PO_POTOTALVALUE ) AND (OV_SC_SPNDNGLMTFRQST < 0V_PO_POTOTALVALUE).
Saravanan

Parallel workflow in Process controlled workflow

Dear experts,
could you please answer -
is it possible to use parallel worklow in the process controlled workflow?
for example, there is a requirement that all the department managers should approve the RFx document or contract.
Is it possible to simulate this process using the process controlled workflow in SRM 7.0?
It seems, that in the standard it is possible only via sequential approval - i.e. the first manager approves
the document, then it goes to the second etc.
Or all the managers receive the work item, but only one manager in fact approves it.
Both variants are not suitable.
Maybe there is another way to simulate the parallel worklow process?
There is an option called decision sets, but it can be used for shopping cart only.
Thanks a lot in advance,
Andrey Averin.

Hi,
Yes- This is possible through Process controlled workflow. I am doing a smiler kind of workflow development. like category approvers .. Category approval will split by category...but you have to build the logic such a way that read all the items and send to all the approvers.. But now i have noticed that even through all approvers will receive parallel workitem but Approver A can't open his/her workitem if Approver B is in the process of approve/reject the workitem( Meaning when he double click the workitem in detail) then Approver A will receive a Error pop up message saying that Approver B is working on this document.
John.

SRM Process Controlled Workflow

Hi Exports,
I have created a Process schema for SC object type (BUS2121)..
Looks like my process levels are trigged before the shopping cart is actually ordered by the user..
Is this a normal behavior? or I am missing any configuration? or I need to have a additional process level initially to check whether the SC completed?..
Please advice..
Thanks in advance
Bharath

HI,
Yes. That is correct task ID.
FYI. Task ID List for Process-Controlled Workflow
SRM Contract     BUS2000113               No Completion Task
          40007980     SRM_CT_APPR1     SRM Contract Approval
          40008003     SRM_CTR_Acc     Accept Decision / Adjust Document
          40007997     SRM_CTR_Revi     Revise Document
          40107926     SRM_CTR_RW     review document
SRM Shopping Cart     BUS2121
                                           40007952     SRM_SC_COMP1     SRM Shopping Cart Completion
          40007953     SRM_SC_APPR1     SRM Shopping Cart Approval (1)
          40007954     SRM_SC_APPR2     SRM Shopping Cart Approval (2)
          40007994     SRM_SC_Acc     Accept Decision / Adjust Document
          40007936     SRM_SC_Revi     Revise Document
          40007945     SRM_SC_RW     Review Document
SRM RFx     BUS2200     40107917     SRM_BI_COMP1     SRM RFx Completion
          40007982     SRM_BI_APPR1     SRM RFx Approval
          40107922     SRM_RFx_Acc     Accept Decision / Adjust Document
          40007998     SRM_RFQ_Revi     Revise Document
          40107927     SRM_RFQ_RW     Review Document
SRM Purchase Order     BUS2201
                                           40007973     SRM_PO_COMP1     SRM Purchase Order Completion
          40007974     SRM_PO_APPR1     SRM Purchase Order Approval
          40007995     SRM_PO_Acc     Accept Decision / Adjust Document
          40007996     SRM_PO_Revi     Revise Document
          40107924     SRM_PO_RW     Review Document
SRM Supplier Quote     BUS2202               No Completion Task
          40007981     SRM_QT_APPR1     SRM RFx Response/Bid Approval
                    No Adjust task
          40007999     SRM_QTE_Revi     Revise Document
          40107928     SRM_QTE_RW     Review Document
                    No Completion Task
          40008000     SRM_QT_APPR2     SRM Bid Approval
                    No Adjust task
          40107934     srm_bid_revi     Revise Bid
          40107935     srm_bid_rw     Review Bid
SRM Confirmation of Goods/Service     BUS2203               No Completion Task
          40007987     SRM_CF_APPR1     SRM Confirmation Approval
                    No Adjust task
          40008004     SRM_CF_Revi     Revise Document
          40107929     SRM_CF_RW     review confirmation
SRM Incoming Invoice     BUS2205               No Completion Task
          40008005     SRM_IV_APPR1     SRM Invoice Approval
                    No Adjust task
          40008006     SRM_IV_Revi     Revise Document
          40107925     SRM_IV_RW     Review Document
Auto          40007988     SRM_AUTOAPP     Automatic Approval
Auto          40007989     SRM_AUTOREJ     Automatic Rejection
Regards,
Masa

How to make a restart of the workflow in a process controlled workflow?

Hi Experts,
How to make a restart of the workflow in case of process controlled workflow? Scenario is like this:
The user has created a shopping cart with 1000 USD. The process schema has three process level with the first level being approval with completion.
The first level being executed by the responsible purchaser. Here, the purchaser adds the source of supply and changes the price of the shopping cart 2000 USD and approve the shopping cart.
Now, I want the approval task to start from beginning so that the requestor can know the changes and accept/reject the changes.
Thanks and regards,
Ranjan

Hi,
Restarting workflow goes to 1st level approval step. It is not requester.
I think you need to set condition for "Acceptance by Contact Person" in Define Process Level.
Regards,
Masa

Acceptance by Requestor - Process control workflow

Hi All,
I have followed the below thread and configured the "Acceptance by contact person" BRF for status REJECTED. Now when my shopping cart is rejected , i still see the shopping cart as awaiting approval.This is sometihng strange as i expected soomething like "In Your Inbox". In the approval preview i can see it is awaiting acceptance from me. however i am confused as there is no acceptance button in the detail of the SC.
do i need to go to edit mode? if i go to edit mode the SC workflow will start from the beginning as it behaves similarly when we modify shopping cart awaiting approval .however acceptance would have deleted the shopping cart item that were rejected and workflow would have continued from that step onward.
please do let me know what i am experiencing is standard or thereis something wrong ??
Re: Enable work item to Requester at process End Check box
Cheers
iftekhar Alam
Edited by: Iftekhar Alam on Jul 5, 2010 1:51 PM
Also i have noticed that for completion step the rejection of SC i do not get the edit option . its only availbale for the approval type rejection step.

Hi Siobhan,
I am delighted to get OSS Notes from you. I have got reply in sdn faster than the oss message i raised for the same
However small calrification required.
1430274 Incorrect status display in POWL for par...
This note talks about application controlled workflow , we are using process controlled workflow. do you suggest implementing this??
1412458 Status "In your inbox" (2)...
i am going to implement this and test ,and would update after that.
1399239 New button "Show my Tasks" for document in a...
i am going to hold the implementation of this note , coz there is chance we might go for support pack upgrade and that would resolve and bring in additional functionaliy.
Cheers
Iftekhar Alam

Issue in Process Controlled workflow for Shopping cart in Quality system.

Hello All,
I ahve configured a Process controlled workflow in SRM 7.0 with custom resolver, and I am facing an issue taht the Workflow works well in Development but in Quality the approvers are dropped after SC is ordered in Quality system.
The SC Workflow drops the approvers picked up from the Interface method /SAPSRM/IF_EX_WF_RESP_RESOLVERGET_AREA_TO_ITEM_MAP and IF_EX_WF_RESP_RESOLVERGET_APPROVERS_BY_AREA_GUID of BADI /SAPSRM/BD_WF_RESP_RESOLVER. The approvers can be seen in the shopping cart Approval preview Tab until the SC is ordered.
I have compared the OSS notes relevant for Workflow, all of them have been transported, Also I compared and checked general Workflow settings, BRF Config and Process level settings in Dev and Quality, everything is same.
Also while debugging; the approvers can be seen in the decision set table in the create_process_forecast method of class /SAPSRM/CL_WF_PROCESS_MANAGER.
Kindly let me know what else i can check to find the root cause.
Thank you in advance for help!
Regards
Prasuna.

Hello Vinita;
Thanks for the input and sorry for the not so "ASAP" reply;
From what I'm seeing in from your 2 screenshot, i strongly believe that the problem is even before the Z implementation /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_APPROVERS_BY_AREA_GUID (in which the FM i ZSRM_GET_USER_FROM_PGRP is called. I think the problem could be in the process level determination ZSRM_WF_BRF_0EXP000_SC_APP100. Let me explain:
In your cases where not buyer is determined, in the approval tab there is not even a process level for buyer approval. If the problem were indeed in the implementation /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_APPROVERS_BY_AREA_GUID then the process level would be there, but the system will display, instead of the name of the buyer(if the buyer determination fails) a red label with the message: "With the strategy "Buyer determination" an approver could not be determined (or something like that..please check the image at the end of the text)".
I can propose a way to discard this: Implement the method /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_FALLBACK_AGENTS of class ZCL_BADI_SC_WC (in case you didn't know, in this method you can specify an "default" approver in case that the determination of approver in GET_APPROVERS_BY_AREA_GUID fails). The idea is to specify an default approval and see how it behaves:
If the user you indicated in the method GET_FALLBACK_AGENTS appears as approver, then yes, the problem is arises from implementation GET_APPROVERS_BY_AREA_GUID, in which case it could be a data problem (peharps in pposa_bbp?). You could also check in TX SU53 with the users with this problem to see if there's a missing authorization objetc.
If, in the other hand, the "default" approver is not shown, it means that the process level buyer determination is not even called, so you should check in more detail ZSRM_WF_BRF_0EXP000_SC_APP100 and /SAPSRM/CL_WF_PROCESS_MANAGER > Determine process restart –method ----- (i have never used this method, so i could not tell if it could be the source of the problem).
Also, you could implement the method GET_FALLBACK_AGENTS in this way so the default approver would be the WF administrator indicated in the customizing (or you could just append directly any user you want):
METHOD /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_FALLBACK_AGENTS.
   DATA: lv_admin_expr TYPE swd_shead-admin_expr,
         lv_admin      TYPE swd_shead-wfi_admin,
         lv_admin_type TYPE sy-input,
         ls_agent      TYPE /sapsrm/s_wf_approver.
   CALL FUNCTION 'SWD_WF_DEFINITION_ADMIN_GET'
     IMPORTING
       default_admin_expr = lv_admin_expr
       default_admin      = lv_admin
       default_admin_type = lv_admin_type.
   ls_agent-approver_id = lv_admin.
   APPEND ls_agent TO rt_agent.
ENDMETHOD.
Error of agent determination:
Please let me know the result of the test with the implementation of method GET_FALLBACK_AGENT. By doing this we could ensure if really the problem is in method GET_APPROVERS_BY_AREA_GUID or before. I just made the test in our system and I'm almost sure that you wont get the default approver, but i could be wrong.
Any question please let me know.
Best regards
Cristian R.

Process-controlled workflow hang due to dump

Hi all,
due to a temporary dump in an SRM 7 system, some document-related workflows are stucked... in other terms, these workflow processes have been started, the the dump occoured and by now, they seems to be stucked in "in process" state.
Tecnically, these are not workflow in error, so SWI2_DIAG is not helpful.
We'd like to unlock this situation and -eventually- restart the workflow process. How can we do it?
Thanks in advance for your help and support.
edit: system dump is now solved, which means, triggering the same workflow process will result in a success.
Edited by: Matteo Montalto on Jun 30, 2011 4:34 PM

Ok. There used to be OSS Note 1458380 - Process Controlled Workflow Restart Program, if the document is in "Awaiting Approval" Status.
Or do the manual restart by using tcode SWUE (Event trigger)
Object Category - ABAP Class
Object Type - /SAPSRM/CL_WF_PDO_SC
Event - READY_FOR_WORKFLOW
Object Key - <DOCUMENT_GUID>
Event Parameter - <SC Creator User ID>
and Click "Create Event" button
Use SWI1 to check whether the event is created and see whether the document is submitted for workflow triggering or use SWI6 to check for that SC document

Process controlled workflow - Reject SC approval

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