Process Message Processing delay

Can anybody explain, why does it take longer time in SAP for a process message to process successfully?
In CO54 - From the moment it gets created (yello light) to the moment when it is successfully processed (green light). We have an issue in one of the plant where it takes upto 3 to 4 hours to process the message. It is mainly for PI_PROD message category and it happens for only fewl PI_PROD process messages.
It is only happening for one plant though.

Ok, I found the solution.
There is batch job that is scheduled at client level and its priority is "Medium".
- We changed the priority to "high" (still waiting to see if this helps)
- If the above solution didn't work then schedule batch job at plant level instead at client level [SAP Recomended] (This should defintely solve the problem)

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