Processing can be rejected
I create a simple one step workflow with a decision step using task TS00008267. I turn on advance with dialog and processing can be rejected. Agent is initiator. When I test, it displays the decision and I can cancel it and then reject from inbox. Everything seems to work fine.
The problem is any time I go back into the decision step and then leave, it tells me it will delete the processing rejected outcome if I save the step. Even if I don't change anything, it still deletes the outcome path. If I cancel out, it will still work. If I save, it deletes the path and even though the checkbox for rejection is still checked, rejection from inbox isn't possible anymore. If I go back into the task and turn rejection off and then back on and save, it works again.
I've searched SAP notes and didn't see anything specific to this. I've tried it both our dev and sandbox environments and it does it both places. Any ideas?
Sometimes weird behaviour is observed, and the only explanation is that something has gone completely wrong internally. What you could try is to add a new step to the workflow with the same definition, and see if the behaviour is the same. Or, I suppose it is even better if you use a sandbox to create a new workflow and define it in the same way.
It's a long shot, but no-one else has suggested anything yet - perhaps they are still sleeping?
Seing my great idea about the sandbox ( I decided to give it a shot myself. I observe the same behaviour. However, the Processing Rejected outcome is never visible in the "Outcomes" tab for the step, so that's why the workflow builder insists on deleting the branch - just as if you had removed another outcome.
If you try a different standard task you will notice that "Processing rejected" will be added to the outcomes if you check the flag.
The decision tasks are special in their behaviour - with outcomes decided by step input data, and therefore SAP must also have some special handling of them internally. I suppose they didn't foresee someone checking this flag for a decision task.
A new OSS Message seems inevitable
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GerryAt first, I imagined that it will have the functionality to accept or reject partial >shipment. The deviation will then be enterred as expected receipt (just as the >RMA receipt would). Upon receiving (querried with the Sales Order number), the >journal created will be Inventory Valuation (material account) against Deferred >COGS. The autoinvoice will pull those that the customer received only (pre-billing >explicit/implicit acceptance). The SO line quantity will be changed with the >quantity that the customer received, and a new line will be created with the >rejected quantity and the status of backordered.I think this logic has a flaw: When you have shipped 10, you have delviery detail for 10 and inventory transaction for 10 (sales order shipment). Hence the accounting is Cr Inventory 1000 (assuming cost is 100) and Dr Deferred COGS 1000. If customer accepts 10 then there is a logical material transaction created for the same and accounting is Cr Deferred COGS 1000 and Dr COGS 1000 and invoice is generated for the order line with whatever is the price of the line.
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I am not defending the Oracle's functionality. This is the first step taken in right direction and I am sure there are lot more changes on the way in this area. So for now, this is what it is.
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Message was edited by:
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