Product activation key during win 8.1 update

i am using  HP ENVY m6 recently harddisk was crached. so i ordered for an recovery from hp and i receved it and installed win8. when i upgrade to 8.1 it ask for product key. It shows "This product key doesn't work.you might need to get in touch with the store or company you bought windows from,or you can buy a new key from microsoft"
This question was solved.
View Solution.

Hi @kalyanCN ,
Welcome to the HP Forums!
It is a wonderful  place to find answers and  ideas!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that your hard drive crashed and you ordered a recovery kit.  You have done the recovery to Windows 8 and have now updated to Windows 8.1 but are having a difficulty with the activation.  Here is a link to Windows 8 Product Activation to help you resolve this.
If you are still having an issue with activation, I suggest you contact HP support for further assistance.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Similar Messages

  • Product Activation Key

    Hi, how do i find my product activation key on a laptop? I can't use the sticker on the bottom as the codes been rubbed off through wear and tear. Have had the laptop about 3/4 years and it needs a complete re in stall but need to get my product activation
    key first. -

    Most laptops have a built in recovery partition that lets the users to restore the PC to factory default state. This can be done by pressing a shortcut key during boot (while displaying the manufacturer logo) or start the recovery process from with in Windows.
    The recovery software even lets the user to create a recovery media (DVD/USB) and that media can be used to restore the PC.
    Additionally, you can contact the laptop manufacturer and request for an installation media. They may charge if the laptop is out of warranty.
    But note that clean installation requires drivers to be installed manually after installation of Windows. Recovery doesn't require user intervention anywhere.
    Balaji Kundalam

  • Where can i find my product activation key?

    where can i find my product activation key?

    Hi,
    ? Product Activation did hear that for the first time ? 
    and its not possible to upgrade direct...
    the Suse 10 is not really up to date...
    its better choice to delete it and starting from a scratch install all other linux if you want linux...
    i.e. Opensuse 11,
    Linux Mint, Ubuntu 9.04 ... Archlinux..
    .and many more..
    my favs are Ubuntu and Mint...
    all function out of the box....
    if you want more information in your native language 
    you can find news here www.netbooknews.de  and answers in the german forum here S10(e) German Forum Linux Section
    sincerely KalvinKlein 
    Message Edited by KalvinKlein on 06-06-2009 10:20 PM
    Thinkies 2x X200s/X301 8GB 256GB SSD @ Win 7 64
    Ideas Centre A520 ,Yoga 2 256GB SSD,Yoga 2 tablet @ Win 8.1

  • Lenovo and Suse Enterprise Product Activation and Suse Update?

    Hello,
    I have just bought an Ideapad S10e with Suse on it.
    Can anybody help me with this two questions.
    1) I would like to activate my Suse product at the Suse website, where do I find my activation key?
    2) Can I update easily from Suse 10 to the new Suse 11, I have got Suse 10 with my new Lenovo.
    Thanks a lot for any answer! 

    Hi,
    ? Product Activation did hear that for the first time ? 
    and its not possible to upgrade direct...
    the Suse 10 is not really up to date...
    its better choice to delete it and starting from a scratch install all other linux if you want linux...
    i.e. Opensuse 11,
    Linux Mint, Ubuntu 9.04 ... Archlinux..
    .and many more..
    my favs are Ubuntu and Mint...
    all function out of the box....
    if you want more information in your native language 
    you can find news here www.netbooknews.de  and answers in the german forum here S10(e) German Forum Linux Section
    sincerely KalvinKlein 
    Message Edited by KalvinKlein on 06-06-2009 10:20 PM
    Thinkies 2x X200s/X301 8GB 256GB SSD @ Win 7 64
    Ideas Centre A520 ,Yoga 2 256GB SSD,Yoga 2 tablet @ Win 8.1

  • WIn XP Mode Activation Key Issuess

    Hi i have windows 7 home version and i was not able to use some old softwares .. so i installed win xp mode for microsoft website.. however it worked for 30 days... now it is asking product activation key.... so im unable to log in .. i have my important
    files inside win xp mode..and i want my files 
    Please advise how can i get my files from win xp mode.. without activating xp mode or is there any other way to get my files.
    it urgent.. please help..
    Thanks in advance..
    Bst,
    Mahdoi

    I am having same problem.. I know its a virus because my desktop icons popped up after 60 days but dissapeared after 20 seconds that vcerifies its a virus... Havent figured out how to get rid of it but ... I can tell you how to continue to use computer.
    Its a backdoor... turn on comp. and press yes to activate windows..When activation Screen comes on check activate over inter ner on next 2 screens.  Do not register. When last activation screen comes on go  to microsoft website info thats on that
    screen. It will take you to a page that says  error not found. type in address to go to addresses or open a new file to get to your applications. right clk on app., then left clk and press select then press open to start app.
    If you find another  answer  please reply to me.

  • CS6 on W7-64 worked fine since April 2013. After a general system update its activation is not recognized anymore. The activation key is suddenly invalid. I uninstalled the sofware and tried to reinstall. Failed. How to get my activation key valid again?

    CS6 on W7-64 worked fine since April 2013. After a general system update its activation is not recognized anymore. The activation key is suddenly invalid. I uninstalled the sofware and tried to reinstall. Failed. How to get my activation key valid again?

    Error "The serial number is not valid for this product" | Creative Suite

  • Acrobat 9.5.0 update needs product activation

    I recently updated Acrobat Pro 9 to 9.5.0 and now every time I try to use the app I get a dialog box that says:
    Suite Product Activation Needed
    Adobe Acrobat was installed as part of a Suite. To enable Adobe Acrobat, please start another sompnent of this suite (such as Adobe Acrobat).
    Starting PS does not solve the problem. I am able to use all other programs except Acrobat Pro.
    I own CS4 Design Premium (Student Edition) and I have a serial number. Is there someplace I can go to reestablish the serial number for CS4 so that Acrobat will work?

    can you check out the following threads for a solution?
    http://dound.com/2010/01/acrobat-pro-9-activation-problem-workaround/
    http://forums.adobe.com/message/4058712

  • How cna I deactivate multiple CS products and get new activation keys for them?

    I need to know how to deactivate all active installs of a given CS product and serial #, then get new activation keys for the same product.  I realize this is a question only an Adobe rep can answer, but online chat is closed and the phone support line is completely useless, so I have to ask here.
    -- Jon W. 

    you'll need to contact adobe support to reset your activation count for each product if you are unable to do that yourself, http://helpx.adobe.com/x-productkb/global/service1.html
    you will not get or need a new activation key.  your original one will still work for cs3 and later.

  • Adobe products (CS6) doesn't function anymore, all reseted to trials. Activation keys not accepted.

    Hello,
    I'm a teacher at the Hague University in the Netherlands and I also bought the Adobe CS6 Master Collection, Adobe Premiere, Adobe Captivate 6 and it worked nice when I installed it in December 2012. But this morning all my Adobe software doesn't function anymore, I get the message that it is a trial version and it will only work for 30 days. This whole morning I am busy to get the software back to work, but also when I reinstall it and type the proper activation keys which also can be found in my Adobe-account, it says that the serials are invalid. Could I please get some support to solve this problem?
    Thank you in advance,
    B. Kranenburg

    Dear Mr. Kranenburg,
    As a teacher at a high school I experience the same problem. The problem is caused by a new licencing policy Adobe forced into place with CS6 products. The licenses you have are only valid for one year. Moreover they are actually valid for less than one year, since projects in Captivate created in the trial version mode you describe will have an expiration date. This will, in the very near future, result in non functioning projects/packages. The only way to overcome this problem is to renew your license, and republish the projects in the newly licensed product.
    I can understand that Adobe wants to get more revenue out of their products. I however do not understand that a license, said to be valid for one year, will not provide a workable solution throughout this full year. A very strange policy indeed!
    J. Bijvoet

  • I have Photoshop 12, installed online.  My computer crashed and was repaired, but Photoshop was not restored.  I see it in my products, along with the serial number/activation key, but no download is available.  How do I re-download my product?

    I have Photoshop 12, installed online.  My computer crashed and was repaired, but Photoshop was not restored.  I see it in my products, along with the serial number/activation key, but no download is available.  How do I re-download my product?

    Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
    Click on the link below, and after that click on "Still need Help? Contact us."
    Then on the next page, click Chat.
    There is also a phone option. 1 (800) 833-6687
    http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

  • Activation key mismatch - Professional vs Ultimate G550 XP upgrade to Win 7

    i have a problem with pages dropping off when writing text.  i can bring the page back moving the mouse. big pain... i got as far as the "activation key mismatch" notice and a cold boot was done. it also ref. download newest drivers. i went to that link and found that they were not avail. ref. apache tomcat / 6.0.18 i went to that site but could not read info about download. is this what i need? i dont want to install the wrong thing. thanks, ml

    Thanks for responding hatter-- The problem, though, is I can't even install W7 once.
    The upgrade key won't let me do a fresh install, and I can't boot from CD to do it, either (although this has worked for other CDs, including the old XP CD.)

  • Product/License key not activated

    How to activate product/License key?

    Could you kindly check below screen capture and find out a way how to proceed on.
    I would also suggest you consider removing/obscuring the screen capture which shows your *private* product key.
    (this is a publicly accessible web forum, and the key is your paid-for-license entitlement...)
    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

  • Battery Consumption Up Win 8.1 Update 1 W530

    Fan is running at low audible level constantly with low program load, battery appears to be draining much faster than before 8.1 or 8.1 Update 1.   Running Win 8.1 Update 1 Pro 64 bit, all latest lenovo updates and bios and latest windows updates.  Below is "powercfg -energy" report:  Power settings are set to default "Power Saver" settings, system is on battery.
    Part 1 of two since the whole report exceed the maximum message number of characters
    Power Efficiency Diagnostics Report
    Computer Name
    XXXXXXXX
    Scan Time
    2014-04-24T16:43:34Z
    Scan Duration
    60 seconds
    System Manufacturer
    LENOVO
    System Product Name
    2436CTO
    BIOS Date
    04/01/2014
    BIOS Version
    G5ET98WW (2.58 )
    OS Build
    9600
    Platform Role
    PlatformRoleMobile
    Plugged In
    false
    Process Count
    114
    Thread Count
    1308
    Report GUID
    {adabe916-5f3e-448c-af46-4024e448166e}
    Analysis Results
    Errors
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name
    Generic USB Hub
    Host Controller ID
    PCI\VEN_8086&DEV_1E26
    Host Controller Location
    PCI bus 0, device 29, function 0
    Device ID
    USB\VID_8087&PID_0024
    Port Path
    1
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name
    USB Root Hub
    Host Controller ID
    PCI\VEN_8086&DEV_1E26
    Host Controller Location
    PCI bus 0, device 29, function 0
    Device ID
    USB\VID_8086&PID_1E26
    Port Path
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name
    USB Composite Device
    Host Controller ID
    PCI\VEN_8086&DEV_1E26
    Host Controller Location
    PCI bus 0, device 29, function 0
    Device ID
    USB\VID_046D&PID_C52B
    Port Path
    1,5
    Platform Power Management CapabilitiesCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

    Part 2 of "Powercfg -energy" report.   Bios is set to use onboard Intel HD4000 graphics only, Nvidia optimus is disabled ,  HD 4000 is set for maximum power savings on battery.
    Warnings
    Information
    Platform Timer Resolutionlatform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
    Current Timer Resolution (100ns units)
    156258
    Power Policy:Active Power Plan
    The current power plan in use
    Plan Name
    OEM Power Saver
    Plan GUID
    {a1841308-3541-4fab-bc81-f71556f20b4a}
    Power Policyower Plan Personality (On Battery)
    The personality of the current power plan when the system is on battery power.
    Personality
    Power Saver
    Power Policy:Video Quality (On Battery)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode
    Optimize for Power Savings
    Power Policyower Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.
    Personality
    Power Saver
    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode
    Balance Video Quality and Power Savings
    System Availability Requests:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.
    CPU Utilizationrocessor utilization is low
    The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.
    Average Utilization (%)
    1.79
    Battery:Battery Information
    Battery ID
    8921SANYO45N1017
    Manufacturer
    SANYO
    Serial Number
    8921
    Chemistry
    LION
    Long Term
    1
    Sealed
    0
    Design Capacity
    93240
    Last Full Charge
    83170
    Battery:Battery Information
    Battery ID
    47923LGC45N1011
    Manufacturer
    LGC
    Serial Number
    47923
    Chemistry
    LION
    Long Term
    1
    Sealed
    0
    Design Capacity
    93600
    Last Full Charge
    92480
    Platform Power Management Capabilitiesupported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported
    false
    S2 Sleep Supported
    false
    S3 Sleep Supported
    true
    S4 Sleep Supported
    true
    Platform Power Management Capabilities:Connected Standby Support
    Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
    Connected Standby Supported
    false
    Platform Power Management Capabilities:Adaptive Display Brightness is supported.
    This computer enables Windows to automatically control the brightness of the integrated display.
    Platform Power Management Capabilitiesrocessor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    0
    Idle State Count
    3
    Idle State Type
    ACPI Idle (C) States
    Nominal Frequency (MHz)
    2401
    Maximum Performance Percentage
    100
    Lowest Performance Percentage
    49
    Lowest Throttle Percentage
    5
    Performance Controls Type
    ACPI Performance (P) / Throttle (T) States

  • Upgrade Windows 8.1 computer without key when Win 10 will not activate

    I understand that activation of Windows 10 is not necessary but concerned about production build not activating.  My Win 10 Enterprise install shows not activated and will not activate even after keying new activation key found on these pages. 
    My concern is the target computer is a Dell 660s that I bought for cheap off the shelf at Best Buy.  Purchased with Win 8 installed and shortly after upgraded to 8.1 with no activation problem.  The computer does not have a label on it with the original
    Win 8 key on it.  I assume it is a legitimate copy of Windows given where it was bought and showed no activation problem with 8.0 or 8.1.  I bought the computer just as a Windows 8 learning tool, so was anxious to use the Win 10 Technical Preview
    on it.  I have had many problems with the computer not rebooting after updates to the Preview have been installed.  Just blank screen with no Post.  Sometimes boots after many retries - usually with a message that the previous boot did not make
    it past a certain checkpoint.  It does seem to boot with 1 or 2 tries if I open the computer and use the jumper to clear CMOS.  Tried that mostly due to the no Post messages.  Maybe coincidence that it takes less tries to boot after the CMOS
    clear.  Don't know if the problem is due to Windows 10 or a glitch developed in the Dell computer itself.  Suspect the later because I tested by replacing the hard disk with an empty formatted one and tried booting Win 10 and Win 8 boot images from
    the DVD drive with no success.
    But to repeat after rambling on, my main concern is whether Win 10 will activate when the production version is released and not having the label on my computer to enter the previous Win 8 key and past the Dell support time period.
    Note: I tried to thank both responders at this point; but the 2nd person response gave 'unexpected error' when I tried to submit.  Problem has been solved. 5/1/15

    Ordinarily there should not need to be a key needed.
    I am running the pro version on an old netbook and enterprise in a virtual machine
    neither asked for a serial to install and updates have been smooth lately, but I have had to make clean installs of both since the original preview was released
    glad I could be of help, feel free to come back to the forum in case you need more help
    Place your rig specifics into your signature like I have, makes it 100x easier!
    Hardcore Games Legendary is the Only Way to Play!
    Vegan Advocate How can you be an environmentalist and still eat meat?

  • Windows 7 activation key is working on 32-bit and 64-bit?

    Hello, I purchased a Ideapad U350 which came with a preinstalled copy of Windows 7 Home Premium 32-bit. Because I upgraded the RAM memory to 4GB but my 32-bit OS architecture use only 2,84GB, so I want to install a fresh copy of Windows 7 Home Premium but 64-bit version. The question is (to avoid buying a whole new Win 7 license) will the product key that came with my copy of Windows 7 Home Premium 32-bit also work on a copy of Windows 7 Home Premium 64-bit? Thanks.
    Solved!
    Go to Solution.

    You're right! I did not use a OEM version of Windows 7 Home Premium 64-bit instead and this may be the reason why my OEM key for Win 7 Home Premium 32-bit was not accepted. Anyway, I reinstalled the 32-bit version which came on the hidden partition because few days ago I installed Windows 7 Home Premium 64-bit instead of Windows 7 Home Premium 32-bit and RAM usable memory is the same: 2,84GB!!! I did a clean install formatting C: but I did not format and delete the hidden OEM partition which came with Windows 7 Home Premium 32-bit. After installation usable RAM was 3,84GB. I installed critical & recommended windows updates + the software I'm using the most, restarted my PC and surprise: usable RAM was 2,84GB!!! So it's no use to install 64-bit version...my usable RAM is still 2,84. That's why I switched back to 32-bit version.

Maybe you are looking for