Product customization in CRM 7.0

Hi experts.
How can be able to do product customization in crm 7.0,
if crm is not a standalone system how come we will proceed further.
PLease share the infromation
Thanks in advance
Prajith P

HI Denis,
Thanks for the reply.
please provide the link for the best practices in CRM for products customiziation.
Please do reply.
Waiting for your valuable response
Thanks in advance
Prajith P

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Plugin customization from crm 4.0 to crm 2013

Hi,
can anyone advice or help me to customize CRM 4.0 plugin code where using Product class, to CRM 2013.
There is not product class (crm service) in CRM 2013 and I don't know how to customize below Code to CRm 2013 plugin
here i attached snip of CRm 4.0 plugin code
try {
Log("Neue Vorlage!");
Entity vorlage = (Entity)context.PostEntityImages["Vorlage"];
//Entity product = new Entity[4];
product[] produkte = new product[4];

Hello,
You can go 2 ways:
1. Use Late Binding and your code could look like
Entity[] produkte = new Entity[4];
2. You can use
Early Binding.
And after that your code could look like:
Product[] produkte = new Product[4];
Dynamics CRM MVP
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Message was edited by: Sap_Crm_Guy

Hi
Check this URL:http://help.sap.com/saphelp_crm50/helpdata/en/a8/abf837aea75351e10000009b38f8cf/frameset.htm
Hope it helps

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Hi Guys,
Can anyone tell me how to define new Product Type for CRM(Standalone Products) like material, Service, warranty, financing .
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amar

Hi Kovela,
I haven't come across any IMG activity which allows to create a new product type in CRM. Why do you want to have a separate product type. It is not so easy to create a product type because you also need to create additional attributes and set types. In general all existing product types are stored to table COMC_PR_TYPE. Also you need to maintain a separate structure (COMT_PROD_MAT_MAINTAIN_API) for each product type.
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Do not forget to reward if it helps,

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Hi Gurus,
can anybody make my understanding clear regarding the difference of product master in CRM and R/3. any links to know more on it will also help.
Thank you in advance.
Regards,
sasmita

Hi Sasmita,
Here are some of inputs will help for undersatnding:
The CRM product master is a collection or arrangement of various settypes which contain specific data.
Pre-defined settypes are delivered (e.g. basic product data; conversion of unit of measure)
Enhancement of the product master with own settypes is possible
Settypes correspond to database tables
Attributes correspond to your product characteristics.
Attributes can be summarized with the help of set types
In the system there are standard set types which are always available. However, you can also create and implement user-defined set types, to depict marketing data, for example.
The usage of set types can be restricted (e.g. certain set types only allowed for products of type product) Distribution chain-dependent set types can be created.
A set type is only permissable for a product when the set type is assigned to the category to which you then assign the product. To assign a set type to a category, use the function Edit categories and hierarchies.
You can assign a set type to several product categories within a category hierarchy. However, each set type can only be assigned within one hierarchy. In doing so, a multiple assignment of a set type to one and the same product (over contrasting categories) is prevented.
A product can be assigned to several categories, as long as these are within different category hierarchies. A product can also be assigned to only one category per hierarchy.
The assignment to the base hierarchy R3PRODSTYP is vital, so that basic data set types are available, for example.
R3PRODSTYP depicts the product types present in the R/3 system.
Customer product numbers can be assigned. This Customer product ID is stored in the relationships
Global Trade Item Number (GTIN)
Customer-own checks can be defined before a product can be saved. Enhancements  Consistency check
Transaction :
COMMPR01-Maintain Products
COMMPR02-Mass Maintenance for Inactive Products
COMM_HIERARCHY-Maintain Categories and Hierarchies
COMM_ATTRSET- Maintain Set Types and Attributes
Tables:
Product (active) COMM_PRODUCT
Product (inactive) COMM_IPRODUCT
Product description COMM_PRSHTEXT
Category hierarchy COMM_HIERARCHY
Category COMM_CATEGORY
Set types COMC_SETTYPE
Attributes COMC_ATTRIBUTE
Relationships COMM_IL_*
COMM_PRODUCT : Product header and administration data.
COMM_CATEGORY : Category
COMM_HIERARCHY : Category Hierarchy
COMM_PR_FRG_REL :
COMM_FRGTYPE :
COMC_SETTYPE :
COMC_PRODUCT : General Product Settings
COMC_R3_FIELDS : Assignment of R/3 material master fields to CFOP
COMM_CFGMAT : Basic Data for Materials
Hope this will help.
Regards,
Arjun
Pl. Do reward the points

Product Variants in CRM from R/3

Hi Everybody,
As you know that Product variant in CRM is material variant in R/3. A material variant is created when the available item is in stock.
Scenario.
I created a configurable material 'KMAT' in the material master in R/3 system . In the basic data screen, I assigned a material variant for the material. Set the characteristics value for the material variant. Once pressed save. The Material record got automatically downloaded from R/3 to CRM.
Now I openend the transaction 'COMMPR01' and entered the material. I could not see in the tab 'Product variant' the material variant which was created in R/3.
1.Any Clue why the material variant did not get transfered to CRM from R/3.
2. Which CRM table and which CDB table has data regarding Product variants.
CRM experts could you please share your knowledge with me.
Any help will be highly appreciated.
thanks in advance
Middleware developer

Hi Jothi,
Just double check these steps :
1. You have created Knowledged base Object in R/3
(tcode CU31 - CU33)
2. You have created Knowledged base runtine in R/3
(tcode CU34 - CU35)
Make sure that VALID FROM information in Knowledge Base Object must be greater than VALID FROM in Material Class.
3. Re-download material ID (if necessary)
4. Re-download SCE Object in CRM
If all steps above successfully run without any
error/warning message, you should be able see Tab Configuration + Variant in CRM Master Data (COMMPR01).
You can see also the Configuration Model in Configuration
Tab (where you can simulate the characteristic
configuration).
Hope this could help.
Cheers,
Gun.

Product substitution in CRM 7.0

Hi,
we have requirement on product substitution in CRM. this scenario working fine ECC.
what are the settings we have to maintain to work this scenario in CRM 7.0.
Thanks in advance
Kishore kumar

Hi Kishore,
Please see the online documentation for product substitution in CRM:
http://help.sap.com/saphelp_crm70/helpdata/en/47/46ef14ea211a52e10000000a1553f7/frameset.htm
Please also see the documentation in the IMG by going to transaction SPRO in your CRM system and then go to path:
Customer Relationship Management -> Basic Functions -> Product Substitution.
I hope this helps.
Best Regards
Gavin

Service product upload to CRM

Hi All,
I am trying to upload service product data to CRM system. What is the recommended method of doing that?
I could get my hands on idoc type
CRMXIF_PRODUCT_SERVICE_SAVE. Is this something we can use for service product uploading to CRM?
Your inputs are appreciated.
Regards
Navdeep

hi, it looks you need to add some field in your LSMW product inbound project.
As it is go through the IDOC way, you need to make clear how to fill the description and sale area info in IDOC, then you can adjust the data mapping logic in LSMW.
Normally, you can check the IDOC related segament to try the fields and the inbound effects.
And an another easy way is you can configure a outbound IDOC, and create a product you want in CRM GUI with all the field you require, then check how SAP fill the outbound IDOC content.

Product variants in CRM

Hi Everybody,
   As you know that Product variant in CRM is material variant in R/3. A material variant is created when the available item is in stock.
Scenario.
I created a configurable material 'KMAT' in the material master in R/3 system . In the basic data screen, I assigned a material variant for the material. Set the characteristics value for the material variant. Once pressed save. The Material record got automatically downloaded from R/3 to CRM.
Now I openend the transaction 'COMMPR01' and entered the material. I could not see in the tab 'Product variant' the material variant which was created in R/3.
1.Any Clue why the material variant did not get transfered to CRM from R/3.
2. Which CRM table and which CDB table has data regarding Product variants.
CRM experts could you please share your knowledge with me.
Any help will be highly appreciated.
thanks in advance
Middleware developer

Hi Jothi,
Just double check these steps :
1. You have created Knowledged base Object in R/3
   (tcode CU31 - CU33)
2. You have created Knowledged base runtine in R/3
   (tcode CU34 - CU35)
Make sure that VALID FROM information in Knowledge Base Object must be greater than VALID FROM in Material Class.
3. Re-download material ID (if necessary)
4. Re-download SCE Object in CRM
If all steps above successfully run without any
error/warning message, you should be able see Tab Configuration + Variant in CRM Master Data (COMMPR01).
You can see also the Configuration Model in Configuration
Tab (where you can simulate the characteristic
configuration).
Hope this could help.
Cheers,
Gun.

ECC Product Hierarchy to CRM

Hi all,
We have a product hierarchy created in ECC in Tcode V/76. These hierarchies have 3 levels and assigned to different materail in ECC materail master.
We have done a initial load of Materail and all the products in CRM now have the R3PRODSTYP. But none of them got assigned to R3PRODHIER when I check in Product wokbench. This is making my product search in a Sales order really difficult.
Is it a standard behavior that R3PRODHIER does not get assigned automatically even though those materail belong to that hierarchy in ECC?
I cheked the SMW01, no errors in initial load of the objects "Material", "DNL_CUST_PROD01" etc.
Any help much appreciated.
Edited by: Praveen Rangineni on Aug 4, 2008 4:10 PM

Yes..That can be a possible approach. But the product maintenance workbench will not allow you to delete the base category with which the product was created.
Instead the best way is to use this recategorization trx. COMM_PROD_RECATEG to change the category assignment of all your products on the fly.
Please use this in TEST mode first and then go for it!
Thanks,
Sudipta.
Note: Unfortunately, the report cannot be executed to delete the assignment of a category to a product when that category is assigned to the base hierarchy.
In that case, a report program to reassign the base hierarchy would be 1 option. Alternatively, you need to purge your product data in CRM and restart the download from ECC after making the customizing change.
Edited by: Sudipta Sarma on Aug 5, 2008 1:00 AM

Product Replication from CRM 5.0 to ECC 6.0

Hi,
 My requirement is to replicate newly created product master from CRM to ECC.
 For this I created subscription with publication name Product Materials (MESG).
 Nest created product in CRM, but this product is not replicated to ECC. But BDoc generated successfully with status green.
 Where as new sales orders,change sales orders, BP changes, Product master changes are replicated in ECC from CRM and Vice Versa.
 Appreciate, if some one could tell me the steps I need to do in ECC & CRM to replicate new products created in CRM into ECC.
Thanks & Best Regards,
SAP CRM MW.
Message was edited by:
 SAP CRM

Hi BPB,
Have you created a number range for materials in CRM?
If you create materials in the R/3 system and the CRM system in parallel, duplicate numbers for different materials may occur if the number ranges in the R/3 system and the CRM system are overlapping. Duplicate numbers do not cause errors because each material gets an internal unique identifier in addition. To avoid duplicate numbers you have to make sure that the number ranges for materials in the CRM system and the R/3 system do not overlap.
Remove the subscription in Adminconsole that is not required for the product upload.
The upload function is only active in product processing if this was allowed in Customizing.
The corresponding path in the SAP reference IMG is 'Customer Relationship Management -> Master Data -> Product -> Settings for Product Type -> Allow Upload for a Product Type'.
Reward points if it helps!!
Best regards,
Vikash.
Message was edited by:
 Vikash Krishna

Can we Delete the Product/Material from Product Master in CRM

Hi Gurus,
I want to delete some test products from Product master, I don't see any link for delete there in product master transaction.
Can we Delete the Product from Product Master in CRM??
Thanks in Advance.
Regards,
Manoj Tiwari

Try this:
*& Report ZVB_PRODUCT_DELETE (release CRM 4.0 SP03) *
*& Instructions are in OSS Note #427332 *
report zvb_product_delete line-size 300.
const, include
include com_product_const001.
include com_product_const003.
include com_product_const009.
include com_product_const011.
include com_settype_attribute_const03.
tables: comm_iproduct, "#EC NEEDED
 comm_product.
constants:
 gc_program type programm value 'COM_PRODUCT_DELETE_SINGLE'.
data: gv_product_guid type comt_product_guid,
 gv_prty type comt_product_type,
 gv_syslog(70) type c,
 lv_mobile_active type comt_boolean,
 lv_delete type comt_boolean value 'X'.
data: lt_settypes type comt_frgtype_tab_ext,
 lt_status_guid type comt_prd_status_guid_tab.
data: begin of lt_products occurs 0,
 product_id like comm_product-product_id,
 product_guid like comm_product-product_guid,
 end of lt_products.
Screen User query
selection-screen comment /1(60) text-006.
selection-screen skip 2.
select-options: s_prid for comm_product-product_id.
*parameters: p_prid type comt_product_id obligatory,
parameters: p_prty type comt_product_type obligatory default '01',
 p_logs type comt_logsys obligatory,
 p_objf type comt_product_object_family,
 p_send as checkbox modif id 001 default on,
 p_usage as checkbox modif id 001 default off,
 p_test as checkbox default 'X'.
at selection-screen output.
perform check_mobile_download
 changing lv_mobile_active.
if lv_mobile_active is initial.
 loop at screen.
 check screen-group1 = '001'. "disable field p_send, p_usage
 screen-active = '0'.
 modify screen.
 endloop.
endif.
start-of-selection.
perform check_authority.
Write syslog entry
concatenate 'Rep. ' sy-repid ': ' p_prid(30) '/' p_prty '/' p_logs
 into gv_syslog. "#EC NOTEXT
call 'C_WRITE_SYSLOG_ENTRY'
 id 'TYP' field ' '
 id 'KEY' field 'C00'
 id 'DATA' field gv_syslog .
inactive product are not supported here
select * from comm_iproduct
 where product_id = p_prid
 and product_type = p_prty
 and object_family = p_objf
 and logsys = p_logs.
endselect.
if sy-subrc = 0.
 write: / text-001, text-005.
 exit.
endif.
read products according to the selection criteria
select * from comm_product
 into corresponding fields of table lt_products
 where product_id in s_prid
 and product_type = p_prty
 and object_family = p_objf
 and logsys = p_logs.
if sy-subrc ne 0.
 write: / text-010.
 exit.
endif.
loop at lt_products.
read product and enqueue
 perform product_enqueue
 using lt_products-product_id
 p_prty
 p_logs
 p_objf
 changing gv_product_guid
 gv_prty.
 check not gv_product_guid is initial.
 if p_usage = on.
 perform check_usage
 using gv_product_guid
 changing lv_delete.
 endif.
 check lv_delete = on.
 check p_test = space.
first delete the component of the IBase
 perform delete_ibasecomponent
 using gv_product_guid.
 perform delete_extensions
 using gv_product_guid
 lt_settypes.
 perform delete_settypes
 using gv_product_guid
 lt_settypes
 changing lt_status_guid.
 perform delete_interlinkages
 using gv_product_guid.
 perform delete_pme_data "multivalue attributes
 using gv_product_guid.
 perform delete_decoupled_data "long text, longmatnr,
 using gv_product_guid. "ibase prodvar,...
 perform delete_status
 using lt_status_guid.
 perform delete_favorites
 using gv_product_guid.
 perform delete_clear_case
 using gv_product_guid.
 if p_send = 'X'.
 perform send_deletion_to_mw
 using gv_product_guid.
 endif.
 delete from comm_product where product_guid = gv_product_guid.
 delete from comm_producth where product_guid = gv_product_guid.
 delete from comm_product_idx where product_guid = gv_product_guid.
 delete from comm_prwb_user_2 client specified
 where client = sy-mandt and last_object = gv_product_guid.
 call function 'BAPI_TRANSACTION_COMMIT'
 exporting
 wait = 'X'.
 write: / text-001, lt_products-product_id, text-004.
endloop.
*& Form product
form product_enqueue
 using iv_prid type comt_product_id
 iv_prty type comt_product_type
 iv_logs type comt_logsys
 iv_objf type comt_product_object_family
changing ev_pguid type comt_product_guid
 ev_prty type comt_product_type.
data ls_product type comt_product.
call function 'COM_PRODUCT_GUID_GET'
 exporting
 iv_product_id = iv_prid
 iv_product_type = iv_prty
 iv_logsys = iv_logs
 iv_object_family = iv_objf
 iv_show_popup = 'X'
 importing
 ev_product_guid = ev_pguid
 exceptions
 not_found = 1
 wrong_call = 2
 internal_error = 3
 others = 4.
if sy-subrc <> 0.
 write: / text-001, space, iv_prid.
 write: text-003. "Product not found
 exit.
else.
 write: / text-001, space, iv_prid.
 write: text-002. "Product found
endif.
call function 'COM_PRODUCT_READ_SINGLE'
 exporting
 iv_product_guid = ev_pguid
 iv_enqueue_mode = ' '
 importing
 es_product = ls_product
 exceptions
 not_found = 1
 wrong_call = 2
 foreign_lock = 3
 enqueue_failed = 4
 others = 5.
if sy-subrc <> 0.
 if sy-subrc > 2.
 write: / text-001, space, iv_prid.
 write: text-007. "Product enqueued
 exit.
 else.
 message id sy-msgid type sy-msgty number sy-msgno
 with sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
 exit.
 endif.
 exit.
endif.
ev_prty = ls_product-product_type.
special authotirty check (with considering the assigned
categories)
call function 'COM_PRODUCT_CT_AUTHORITY_CHECK'
 exporting
 iv_auth_act = '06'
 iv_product_guid = ev_pguid
 exceptions
 no_authority = 1
 wrong_call = 2
 internal_error = 3
 others = 4.
if sy-subrc <> 0.
 message id sy-msgid type sy-msgty number sy-msgno
 with sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
endif.
endform. " product
*& Form delete_extensions
form delete_extensions
 using iv_product_guid type comt_product_guid
 et_settype type comt_frgtype_tab_ext.
data: lv_db_tab type ddobjname,
 lv_subrc_pr_guid like sy-subrc,
 table_name_ref type ref to data,
 lt_extension type comt_frgtype_tab_ext,
 ls_extension type comm_frgtype_ext.
field-symbols: <table_name> type any,
 <field_name> type any.
check not iv_product_guid is initial.
delete extensions e.g. COMM_PRFREEATTR, CRMM_PR_TAX, COMM_PR_UNIT,
 COMM_PR_SHTEXT,COMM_PR_GTIN, comm_prprdcatr,..
perform load_extensions
 using iv_product_guid
 changing lt_extension
 et_settype.
loop at lt_extension into ls_extension.
 lv_db_tab = ls_extension-frgtype_tab.
 check not lv_db_tab is initial. "CRM_CAT_SAT & CRM_CAT_PUR
does table exist ?
 call function 'DDIF_NAMETAB_GET'
 exporting
 tabname = lv_db_tab
 exceptions
 not_found = 1
 others = 2.
 check sy-subrc = 0.
Due to any reason (I don't know why) sometimes we have product_guid
and sometimes we have frg_guid as name of the key field.
 create data table_name_ref type (lv_db_tab).
 assign table_name_ref->* to <table_name>.
 assign component 'PRODUCT_GUID' of structure <table_name>
 to <field_name>.
 lv_subrc_pr_guid = sy-subrc.
 if lv_subrc_pr_guid = 0.
 delete from (lv_db_tab)
 where product_guid = iv_product_guid.
 else.
 delete from (lv_db_tab)
 where frg_guid = iv_product_guid.
 endif.
delete history of extension table
 concatenate ls_extension-frgtype_tab 'H' into lv_db_tab.
 create data table_name_ref type (lv_db_tab).
 assign table_name_ref->* to <table_name>.
 assign component 'LOGSYS' of structure <table_name>
 to <field_name>.
 check sy-subrc = 0.
 call function 'DDIF_NAMETAB_GET'
 exporting
 tabname = lv_db_tab
 exceptions
 not_found = 1
 others = 2.
 check sy-subrc = 0.
 if lv_subrc_pr_guid = 0.
 delete from (lv_db_tab)
 where product_guid = iv_product_guid.
 else.
 delete from (lv_db_tab)
 where frg_guid = iv_product_guid.
 endif.
endloop. " end of loop for all extensions
endform. " delete_extensions
*& Form delete_settypes
form delete_settypes
 using iv_product_guid type comt_product_guid
 it_settypes type comt_frgtype_tab_ext
 changing et_status_guid type comt_prd_status_guid_tab.
data: ls_reldesc type coms_pr_org_rel,
 lt_reldesc type comt_pr_org_rel_tab,
 lt_reltab type ref to data,
 ls_settype type comt_settype_ext,
 ls_table type tabname,
 ls_status_guid type crmt_object_guid.
field-symbols:
 <fs_reltab> type any table,
 <fs_relrow> type any,
 <fs_settype> type comt_frgtype_guid,
 <fs_setguid> type comt_frg_guid,
 <fs_statguid> type crmt_object_guid.
memorise product status guide
ls_status_guid = iv_product_guid.
append ls_status_guid to et_status_guid.
load description of relation tables
call method cl_com_product_org_type=>comc_pr_org_link_read_all
 importing
 et_pr_org_rel = lt_reldesc
 exceptions
 no_desc = 0.
for all relation types (e.g. comm_pr_frg_rel, comm_pr_frg_rod)
loop at lt_reldesc into ls_reldesc.
read product/settype relations
 create data lt_reltab type (ls_reldesc-link_table_ttyp).
 assign lt_reltab->* to <fs_reltab>.
 call function ls_reldesc-func_rel_read_pr
 exporting
 iv_product_guid = iv_product_guid
 importing
 et_rel = <fs_reltab>
 exceptions
 wrong_call = 1
 not_found = 2
 others = 3.
 check sy-subrc = 0.
for all links...
 loop at <fs_reltab> assigning <fs_relrow>.
 assign component 'FRAGMENT_TYPE' of structure <fs_relrow>
 to <fs_settype>.
 assign component 'FRAGMENT_GUID' of structure <fs_relrow>
 to <fs_setguid>.
 assign component 'STATUS_OBJECT' of structure <fs_relrow>
 to <fs_statguid>.
 read table it_settypes with key frgtype_guid = <fs_settype>
 into ls_settype.
 check sy-subrc = 0.
 settype table
 delete from (ls_settype-frgtype_tab)
 where frg_guid = <fs_setguid>.
 history table
 concatenate ls_settype-frgtype_tab 'H' into ls_table.
 delete from (ls_table)
 where frg_guid = <fs_setguid>.
 memorise settype status guide
 if not <fs_statguid> is initial.
 ls_status_guid = <fs_statguid>.
 append ls_status_guid to et_status_guid.
 endif.
 endloop. "of links
relation table (e.g. comm_pr_frg_rel)
 delete from (ls_reldesc-link_table)
 where product_guid = iv_product_guid.
history table
 concatenate ls_reldesc-link_table 'H' into ls_table.
 delete from (ls_table) where product_guid = iv_product_guid.
endloop. " of relation types
endform. " delete_settypes
*& Form delete_interlinkages
form delete_interlinkages
 using iv_product_guid type comt_product_guid.
constants: cv_db_name(8) type c value 'COMM_IL_',
 cv_suffix_h(2) type c value '_H'.
data: lt_ilinks type comt_il_data_tab,
 lt_reltype type comc_il_reltype_tab with header line,
 lv_ddictype type dd02v-tabclass,
 lv_dbname type comt_structure.
CHECK p_objf IS INITIAL.
first we have to read all ILs where the productguid is sourceguid
refresh lt_ilinks.
call function 'COM_IL_API_WHERE_USED'
 exporting
 iv_objectguid = iv_product_guid
 iv_objtype = gc_bus_objtype_bus1178
 iv_direction = 'S'
 importing
 et_interlinkage = lt_ilinks.
check not lt_ilinks[] is initial.
delete adjacent duplicates from lt_ilinks comparing reltype.
read ilinkage customizing
select * from comc_il_reltype into table lt_reltype
 for all entries in lt_ilinks where reltyp = lt_ilinks-reltype.
delete interlinkages
loop at lt_reltype.
 if lt_reltype-streltyp ne space.
 concatenate cv_db_name lt_reltype-streltyp into lv_dbname.
 else.
 concatenate cv_db_name lt_reltype-reltyp into lv_dbname.
 endif.
delete data
 call function 'DDIF_NAMETAB_GET'
 exporting
 tabname = lv_dbname
 importing
 ddobjtype = lv_ddictype
 exceptions
 not_found = 1
 others = 2.
 check sy-subrc = 0 and lv_ddictype = 'TRANSP'. "#EC NOTEXT
 delete from (lv_dbname) where sourceguid = iv_product_guid.
delete history
 check lt_reltype-change_doc = 'X'.
 concatenate lv_dbname cv_suffix_h into lv_dbname.
 call function 'DDIF_NAMETAB_GET'
 exporting
 tabname = lv_dbname
 importing
 ddobjtype = lv_ddictype
 exceptions
 not_found = 1
 others = 2.
 check sy-subrc = 0 and lv_ddictype = 'TRANSP'. "#EC NOTEXT
 delete from (lv_dbname) where sourceguid = iv_product_guid.
endloop.
endform. "delete_interlinkages
*& Form delete_pme_data
form delete_pme_data
 using iv_product_guid type comt_product_guid.
delete multivalue attributes from PME
data: lt_pmemap like standard table of comm_pme_prd_map,
 ls_pmemap like comm_pme_prd_map.
select * into table lt_pmemap
 from comm_pme_prd_map
 where crm_object_guid = iv_product_guid.
check sy-subrc = 0.
loop at lt_pmemap into ls_pmemap.
 call function 'CRM_SCE_DB_KB_DELETE'
 exporting
 iv_kbid = ls_pmemap-kbid.
endloop.
delete comm_pme_prd_map from table lt_pmemap.
endform. "delete_pme_data
*& Form send_deletion_to_mw
form send_deletion_to_mw
 using iv_product_guid type comt_product_guid.
data: cv_function_module like rs38l-name
 value 'CRM_PROD_SEND_DELETION_MESSAGE'. "#EC NOTEXT
data: lt_product_guid type comt_product_s_tab with header line.
lt_product_guid-product_guid = iv_product_guid.
append lt_product_guid.
call function 'FUNCTION_EXISTS'
 exporting
 funcname = cv_function_module
 exceptions
 function_not_exist = 1
 others = 2.
check sy-subrc = 0.
call function cv_function_module
 exporting
 it_product_guid = lt_product_guid[]
 iv_test_only = space
 exceptions
 internal_error = 1
 others = 2.
if sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
 WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
endif.
endform. " send_deletion_to_mw
*& Form check_mobile_download
form check_mobile_download
changing ev_mobile_active type comt_boolean.
data:
 cv_db_tab type ddobjname value 'SMOMARA'.
data: lv_lines type i value 0.
clear ev_mobile_active.
call function 'DDIF_NAMETAB_GET'
 exporting
 tabname = cv_db_tab
 exceptions
 not_found = 1
 others = 2.
check sy-subrc = 0.
select count( * ) into lv_lines
 from (cv_db_tab) up to 10 rows. "#EC CI_NOWHERE
if lv_lines > 0.
 ev_mobile_active = on.
endif.
endform. " check_mobile_download
*& Form check_authority
form check_authority.
tables: t000, comc_pr_tool_reg. "#EC NEEDED
check productiv system - report must not be executed
select single * from t000 client specified "#EC CI_CLIENT
 where mandt = sy-mandt.
if t000-cccategory = 'P'.
 message e807(com_product) .
 leave.
 leave to transaction ' '.
endif.
Check authority for product delete
call function 'COM_PRODUCT_AUTHORITY_CHECK'
 exporting
 iv_auth_act = '06'
 exceptions
 no_authority = 1
 wrong_call = 2
 internal_error = 3
 others = 4.
if sy-subrc ne 0.
 message id sy-msgid type sy-msgty number sy-msgno
 with sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
MESSAGE e808(com_product).
 leave.
 leave to transaction ' '.
endif.
Additional step: registration
select single * from comc_pr_tool_reg
 where program_name = gc_program
 and user_name = sy-uname
 and exec_date = sy-datum.
if sy-subrc ne 0.
 message e809(com_product).
endif.
endform. " check_authority
*& Form delete_decoupled_data
form delete_decoupled_data
 using iv_product_guid type comt_product_guid.
include com_product_const018.
Deleting decoupled and customer requested data (long_text, longmatnr,
upload registry, ibase product variants coming from R/3,
archive verify registry). Documents like PDF,XLS,DOC,JPG stored in
Content Management will not be deleted
load BADI implementations
class: cl_exithandler definition load.
data: exit_obj type ref to if_ex_com_product_delete.
call method cl_exithandler=>get_instance
 exporting
 exit_name = gc_badi-com_product_delete
 null_instance_accepted = on
 changing
 instance = exit_obj.
call BADI implementations (User Exit)
call method exit_obj->delete_extra_data
 exporting
 iv_product_guid = iv_product_guid.
endform. " delete_decoupled_data
*& Form load_extensions
form load_extensions
 using iv_product_guid type comt_product_guid
changing et_extension type comt_frgtype_tab_ext
 et_settype type comt_frgtype_tab_ext.
data: lt_prd_cat type comt_prod_cat_rel_tab,
 ls_prd_cat type comt_prod_cat_rel,
 lt_cat_frg type comt_prcat_frag_rel_tab,
 ls_cat_frg type comt_prcat_frag_rel,
 lt_settype_guid type comt_frgtypeguid_tab,
 ls_settype_guid type comt_frgtype_guid,
 lt_settype type comt_frgtype_tab_ext.
refresh et_extension.
read categories assigned to product
call function 'COM_PROD_CAT_REL_READ_WITH_PR'
 exporting
 iv_product_guid = iv_product_guid
 importing
 et_set = lt_prd_cat.
loop at lt_prd_cat into ls_prd_cat.
read allowed settypes for categories
 call function 'COM_PRCAT_FRAG_REL_READ'
 exporting
 iv_category_guid = ls_prd_cat-category_guid
 importing
 et_prcat_frag_rel = lt_cat_frg
 exceptions
 wrong_call = 1
 others = 2.
 check sy-subrc = 0.
 refresh lt_settype_guid.
 loop at lt_cat_frg into ls_cat_frg.
 ls_settype_guid = ls_cat_frg-frgtype_guid.
 append ls_settype_guid to lt_settype_guid.
 endloop.
read settype defintions
 call function 'COM_SETTYPE_READ_MULTIPLE'
 exporting
 it_settype_guid = lt_settype_guid
 importing
 et_settype = lt_settype
 exceptions
 nothing_found = 1
 others = 2.
 if sy-subrc = 0.
 only settypes
 et_settype[] = lt_settype[].
 delete et_settype[] where
 ( prod_comp_type = gc_prod_comp_type-extension or
 prod_comp_type = gc_prod_comp_type-simple_extension ).
 only extensions
 delete lt_settype[] where
 ( prod_comp_type ne gc_prod_comp_type-extension and
 prod_comp_type ne gc_prod_comp_type-simple_extension ).
 et_extension[] = lt_settype[].
 endif.
endloop. " end of product categories
endform. " load_extensions
*& Form delete_status
form delete_status
using it_status_guid type comt_prd_status_guid_tab.
data:
 lt_status like crm_jsto_pre occurs 0,
 ls_status type crm_jsto_pre,
 ls_status_guid type crmt_object_guid.
loop at it_status_guid into ls_status_guid.
 ls_status-objnr = ls_status_guid.
 append ls_status to lt_status.
endloop.
call function 'CRM_STATUS_DELETE_MULTI'
 tables
 objnr_table = lt_status.
endform. " delete_status
*& Form delete_favorites
form delete_favorites
 using iv_product_guid type comt_product_guid.
call function 'COM_PRODUCT_DELETE_FAVORITES'
 exporting
 iv_object_guid = iv_product_guid.
endform. " delete_favorites
*& Form delete_clear_case
form delete_clear_case
 using iv_product_guid type comt_product_guid.
data: ls_customizing type comc_product,
 lv_clear_case_guid type comt_clear_case_guid.
Is cusotmizing-flag INACTIV_PROD activated ?
call method cl_com_product_general=>comc_product_read_all
 importing
 es_prod_general = ls_customizing
 exceptions
 not_found = 1
 others = 2.
check ls_customizing-inactive_prod = on.
select single clear_case_guid from comm_clear_targ "#EC *
 into lv_clear_case_guid
 where object_guid = iv_product_guid "active
 and object_class = 'PROD'.
normaly two entries for active and inaktive product version
delete from comm_clear_targ
 where clear_case_guid = lv_clear_case_guid
 and object_class = 'PROD'.
delete from comm_clear_stack
 where guid = lv_clear_case_guid
 and application = 'PROD'.
endform. "delete_clear_case
*& Form check_usages
form check_usage
 using iv_product_guid type comt_product_guid
changing ev_delete type comt_boolean.
include sbal_constants.
data: cv_function_module like rs38l-name
 value 'COM_PRODUCT_USAGE_CHECK'. "#EC NOTEXT
data: ls_product type comt_product,
 lt_product type comt_product_tab.
data: ls_logheader type bal_s_log, "Kopfdaten des Protokolls
 lv_loghandle type balloghndl.
data: ls_msg_filter type bal_s_mfil,
 ls_log_filter type bal_s_lfil,
 lt_msg_handle type bal_t_msgh,
 ls_log_handle type bal_s_logh,
 ls_msg_handle type balmsghndl,
 ls_msg type bal_s_msg,
 ls_string type string.
does CRM function exist
call function 'FUNCTION_EXISTS'
 exporting
 funcname = cv_function_module
 exceptions
 function_not_exist = 1
 others = 2.
check sy-subrc = 0.
create log handle
ls_logheader-aldate = sy-datum.
ls_logheader-altime = sy-uzeit - 10.
ls_logheader-aluser = sy-uname.
ls_logheader-alprog = sy-repid.
call function 'BAL_LOG_CREATE'
 exporting
 i_s_log = ls_logheader
 importing
 e_log_handle = lv_loghandle
 exceptions
 log_header_inconsistent = 1
 others = 2.
if sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
 WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
endif.
ls_product-product_guid = iv_product_guid.
append ls_product to lt_product.
call usage checks
call function cv_function_module
 exporting
 it_product = lt_product
 iv_loghandle = lv_loghandle.
filter settings
ls_log_handle-sign = 'I'.
ls_log_handle-option = 'EQ'.
ls_log_handle-low = lv_loghandle.
append ls_log_handle to ls_log_filter-log_handle.
get messages
call function 'BAL_GLB_SEARCH_MSG'
 exporting
 i_s_log_filter = ls_log_filter
 i_s_msg_filter = ls_msg_filter
 importing
 e_t_msg_handle = lt_msg_handle
 exceptions
 msg_not_found = 1
 others = 2.
check sy-subrc = 0.
ev_delete = space.
write: / text-001, text-008.
read messages
loop at lt_msg_handle into ls_msg_handle.
 call function 'BAL_LOG_MSG_READ'
 exporting
 i_s_msg_handle = ls_msg_handle
 importing
 e_s_msg = ls_msg
 exceptions
 log_not_found = 1
 msg_not_found = 2
 others = 3.
 check sy-subrc = 0.
 message id ls_msg-msgid type ls_msg-msgty number ls_msg-msgno
 with ls_msg-msgv1 ls_msg-msgv2 ls_msg-msgv3 ls_msg-msgv4
 into ls_string.
 write: /, ls_string.
 clear ls_msg.
endloop.
endform. " check_usages
*& Form delete_ibasecomponent
 text
 -->P_GV_PRODUCT_GUID text
form delete_ibasecomponent using p_product_guid.
data: lv_guid22 like sysuuid-c22,
 ls_comp type ibas_dat1.
tables: ibin.
break pvho.
call function 'GUID_CONVERT'
 exporting
 iv_guid_x16 = p_product_guid
 importing
 ev_guid_c22 = lv_guid22
 exceptions
 no_unicode_support_yet = 1
 parameters_error = 2
 others = 3.
find the component
select * from ibin
 where objnr = lv_guid22.
 clear ls_comp.
 ls_comp-instance = ibin-instance.
 ls_comp-ibase = ibin-ibase.
 call function 'IBASE_COMP_DELETE'
 exporting
 i_comp = ls_comp
 exceptions
 data_not_consistent = 1
 ibase_locked = 2
 not_succesful = 3
 others = 4.
 if sy-subrc eq 0.
 call function 'IBASE_SAVE'.
 endif.
endselect.
endform. " delete_ibasecomponent

Cross Client and Client Specific Customization in CRM 7.0

Hi All,
I have got the CRM best practices customization documnet on below link. Now there is a list of documents with seqeunce and where we perform the different customization
Best practice documents are available here: http://help.sap.com/bp_crm70/CRM_DE/HTML/Content_Library_CRM_EN_DE.HTM
If I want to distinguish between all these customization topics in two group. So Is is possible two seprate these customization steps in Cross Cleint and Client Specific customization Group.?
Regards
PG

Hi Sathyadev.
it is Really Helpful answer to me.I assaigned points to you.i had one requirement this issue like after entering Lead product in sales order, i am able to select dependent products manually.how to make automatically after entering lead products the dependent products replace lead product.
where we can do this customizing to fulfil this unctionality.
In the same way like i am not able to maintain Lead product for Upselling product.can u please tell me how to maintain lead products for Upselling products
Thanks & Regards
Kishor KUmar
Edited by: kishore kumar on Mar 5, 2010 8:45 AM

Creation of new product hierarchy and products in SAP CRM.

Dear all,
please help with resolving of following issue:
In CRM system base hierarchies were replicated from R/3 system with materials. Current requirement is to create new materials in CRM directly (as standalone scenario). As far as I understand, I have to create new hierarchy with required list of set types in order to allow creation of products in CRM directly (product type = material). Can anybody describe changes in the system step by step, what should be changed and where?
As a result I need to have a possibility to create products in CRM directly for sales scenario processing.
Thank you in advance!

Hi Jorge,
thank you so much for your reply!
Here what I tried to do:
1. I created new category in hierarchy R3PRODSTYP, added 3 set types: COMM_PR_MAT, COMM_PR_SHTEXT, COMM_PR_UNIT as basic set types.
2. In the SPRO - Cross-Application Components - SAP Product - Settings for Product Type - Number Assignment - Define Number Ranges for the Product Type "Material" I found my new product category is unassigned, so I assigned it to the "CRM Products" group.
3. Farther I tried to create a new product for created category in CRM Web UI, but was not able to find it in the Base category search field. All categories correctly displayed from R3PRODSTYP, but my new category is absent. What can be the reason of category absence? Btw, it cannot be found even when I try to display whole hierarchy in Web UI, however, in SAP GUI, it can be seen via tcode comm_hierarchy.
Here is the setup of hierarchies in the system:
I have no idea how to check #3 "Ensure the hierarchy is assigned to CRM application".
Can you please suggest, what should be changed in addition? Thank you!

How to Check product warranty in CRM based on R/3 invoice creation date

Dear all,
As per our client business process, for a sales product warranty starts once after creation of Invoice in ECC system. in that case, how to perform warranty check in CRM Complaints based on ECC Invoice creation date.
Please suggest me the standard SAP solution for this. Your help will be highly appreciated
Regards
Raghu ram
Edited by: Raghu Ram on Jan 11, 2010 7:24 AM

Hi Raghu,
This is pure development. But it is possible.
You need to use a function module to create warranty contract in CRM against to ECC invoice with the following prerequisites
1. Same SLA should be available in both ECC and CRM (In ECC there is no SLA concept, in that case u need to maintain SLA as text component in delivery/sales order or any Z transaction document, the same can be pulled into CRM warranty contract)
2. All the products sold in ECC should be having serial number during delivery process. Then the combination of product and serial number will be created an equipment master in ECC. This equipment master should be replicated to CRM as and when it is created in ECC.
3. The partners in equipment master should be same as in invoice or sales order document in ECC
4. Addiitionally, all the products in the ECC invoice to be replaced as service material with SCN item category (We used this logic), so you can use any other logic to get service line item. You can use any common service material also as line item.
5. Male the status profile settings to release the contract once it is created and saved in CRM
6. In the complaint or service request document, set the contract determination as Unique number (I think "D")
As standard, You can create wrranty contract and assign warranty master as and when ECC invoice is created by manual method.
Hope this development logic will be useful.
Regards,
Ram.

Product customization in CRM 7.0

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