Product #: H5Q13AA#ABA, bad driver for hp DVD A DS8A9SH SATA CdRom Device

Hello, my HP Pavilion 23 (Product #: H5Q13AA#ABA) suddenly had its DVD/CD Rom stop working.
It is an hp DVD A DS8A9SH SATA CdRom Device. I have tried uninstalling the driver and using the HP Troubleshooting tool. Nothing seems to work. Any suggestions? The drive is acting normally, aside from the computer not recognizing it (the disc spins when you put it in, etc).
I'm running Windows 8.1 with everything up to date.
When I try to update the driver, Windows says it is up to date. It is giving me this error message in device manager:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Thanks in advance!
This question was solved.
View Solution.

Hi:
Please read the info at the link below.
One of the resolution steps, 2, 3, 4 or 5 should resolve the problem.
http://support.microsoft.com/kb/314060

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Hp DVD A DS8A8SH SATA CdRom Device has stopped working code 19

MY HP laptop has a problem. The DVD reader/writer has stopped working.
hp DVD A DS8A8SH SATA CdRom Device
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Can someone help please?
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This question was solved.
View Solution.

Hi,
Try following the procedure under the sub-heading 'Manually fix corrupted registry entries' on the link below to remove the Upper and Lower filters and see if this helps the issue.
http://support.microsoft.com/kb/982116

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Hey folks,
Sorry about the late reply. I hope it gets noticed, somehow.
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ATAPI DVD DD 2X16X4X16:
Model: ATAPI DVD DD 2X16X4X16
Revision: G7Z9
Serial Number: 99B5C1520144445601SP
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
The markings on the front of the drive drawer are strictly generic. I haven't removed it from the case, yet. That's sort of a hassle.
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Come to think of it, I don't really remember where this drive came from.
Don Archibald wrote that the following items should appear in the OS 9 system folder.
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Apple CD/DVD Driver
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Audio CD Access
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Go to Solution.

Hi, RedV
I've seen this issue before and have helped a few users with it. The steps to removing this issue can be found here. For your convenience, the steps are also listed below:
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Hi,
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{---------- Please click the "Thumbs Up" to say thanks for helping.
Please click "Accept As Solution" if my help has solved your problem. ----------}
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Message Edited by GAMBLER_CPT on 03-28-2009 03:08 AM

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Product #: H5Q13AA#ABA, bad driver for hp DVD A DS8A9SH SATA CdRom Device

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