Product ID doesn`t work

Hello, we have a problem when try to put or select a material in the product ID field in a shopping cart. If I put material code directly, system doesn´t recognize that this material exists in the system (material was replicated) and if I select material code from match code, information is not transferred.
Thanks in advance

Hi
are you in SRM 550 ?
so you could not order a material from Internal goods and services.
are you sure that comm_product has a value
how materials are stored in SRM
muthu

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