Product ID No: 00359-OEM-8992687-00010 upgrate RAM

Hi,
I have desktop with 3 GB RAM(1GB+!GB+512MB+512MB).
How much more can I increase my RAM?
I tried to remove the two 512GB RAMa and add one 2GB but it didnt work.
Can you help me to upgrate it in the right way?
THANKS!

In order to help you further, could you please provide us with more information about your computer? What exactly is it doing? Are there any error messages appearing? Have you made any changes to the system?
Please post the specific model number or the P/N (Product Number) for your computer. Instructions for finding your HP P/N are here. This will help us locate resources, drivers, and identify correct parts for your specific model.

Similar Messages

Product ID No: 00359-OEM-8992687-00010 Factory installed OS: Win 7

Hi lupchiancristi, Welcome to the HP forum! I will do my best to assist you with this issue. I understand you would like to connect additional monitors. Here is a document on Connecting a Monitor, Projector or TV (Windows 7), that I believe will assist you. Here is the HP Pavilion g6 Notebook PC Maintenance and Service Guide. Please note page 17 # 19 for your memory options. Please let me know the result.

I have a laptop hewlett- PackardHP Pavilion g6 Notebook PCProduct ID No: 00359-OEM-8992687-00010Factory installed OS: Win 7 I was wondering if is possible to connect two monitors on it and to keep the laptop monitor working in the same time(so three all together ). I can attach one , if i put the second one is not working, i can see third monitor in the setting but no signal on the monitor.
If my video card doesnt support the third monitor can I improvize something ?
One more question though i suppose i shoul open a different topic...I have 8 gb of ram, can i put 2 or 4 more ?
Thank you in advance for your answers !

Is Win 7 OS download available for Home Premium 00359-OEM-8992687-00010

I guess I’d need to find a correct version of my Windows 7 Home Premium OS for my HP Pavilion laptop. Is there any link available I could download it ?
I have tried official Windows 7 downloads (link below). They work fine but I am not able to activate them. I have tried both Home premium (English version) and Professional (Finnish version). The same activation problem always persists. A Finnish version would be of couse more convenient for me if available.
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river
Before any recovery attempts I sought the activation code (xxxxx-xxxxx-BC3HD-73CQT-WMF7J-3Q6C9) with this program (the sticker at the bottom of my computer was not readable any more. I really had it on bottom of my computer, not in the battery box like on newer models.
http://www.magicaljellybean.com/keyfinder
The whole problem roots from back and fourth installation of Service pack update. 3 months I hoped the problem would automatically solve itself but it persisted. So, first I used the built in recovery possibility from the hard disk of my machine. Soon the problem (back and forth installation and cancelling of service pack update while start up of my computer) appeared again. I tried this 3 times with out any improvement. So I went to seeking for intact OS. These work but I can not activate them! Now the built in Recovery option is not usable any more.
What shall I do ?
SOME DATA
Product ID No: 00359-OEM-8992687-00010
Factory installed OS: Win 7
Product number: WD366EA#UUW
System board ID: 3636
Serial number: CNF0122ZC2
Bios version: F.13
This question was solved.
View Solution.

Yes, this worked ! Recovery worked after I turned it active
Santa Claus found me even though we have no snow in Finland this Christmas
I assume it will appear activated when I connect computer to internet.
I just had problems to find the "disk management" but I found it with the seek tool. May be my net Win 7 was some how different and I could not recognize the buttoms. Now everything is again as it were long time ago.
So far, I didn't connect that compuret to internet to make the recovery disks later. I need to go and buy, besause I lost the last ones burning the windows intallation DVDs from internet.
Next issue will be how I can avoid mistakes in Service pack installation. Yes, that should happen automatically but last attempts failed and ended up as repeated installation and cancellation.
I earlier tried to run the setup.exe files with double clicks but they did not start to run.
With activation the partition I succeeded !
Thank you

00359-OEM-8992687-00010 replacement screen

Where can I get a replacement screen for my HP Pavilion dm1 ntebook PC, and how much should it cost? I am in England, near Cmbridge.
Thanks.
This question was solved.
View Solution.

Hi,
It is a "HP Pavilion dm1-4027sa" for the UK market. Please use the SECOND document to het part # and order from online stores including eBay
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&product=5177008&
This document also shows you how to replace the screen yourself.
Regards.
BH
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Unstable Hardware test after upgrating Ram

Hello, i was upgrated RAM to my MBP - LATE 2011 15" , i7 2.4 ,
to Mushkin 8GB DDR3 1333MHZ PC3-10600/10666 204pin .
After i run Apple Hardware Test, and sometimes jumps out a ram error, i use the test second time, and it shows me no errors. Ratio = 1 time it shows ram error , 3 with no errors.
How can it be ?
4MEM/9/400000000 0x851fca98 and 0x84709e18

http://support.apple.com/kb/SP644
2.4GHz MacBook Pro (MD322LL/A)
this RAM : http://www.ramexperts.com/977014a-ddr3-sodimm-2x4gb-8gb-pc3-10600-sodimm-apple-9 -9-9-24-1-5v.html

Product Information

HP Pavilion dv7
Product-id: 00359-OEM-8992687-00010
Operating System: Windows 7 64-bit
Hello,
Lately my HP laptop goes pretty slow, while it's a gaming laptop it can't even run games on lowest quality.
A friend recommended to format my laptop using some kind of recovery partition but I don't understand it so well.
He said I should look in the information booklet that should be delivered with my laptop, but when I bought it I didn't got that booklet. He said to look for the reinstalling procedure.
Well, I have totally no idea what I have to do now, can someone help me?
Thanks in advance,
Ben

beNxz wrote:
HP Pavilion dv7
Product-id: 00359-OEM-8992687-00010
Operating System: Windows 7 64-bit
Hello,
Lately my HP laptop goes pretty slow, while it's a gaming laptop it can't even run games on lowest quality.
A friend recommended to format my laptop using some kind of recovery partition but I don't understand it so well.
He said I should look in the information booklet that should be delivered with my laptop, but when I bought it I didn't got that booklet. He said to look for the reinstalling procedure.
Well, I have totally no idea what I have to do now, can someone help me?
Thanks in advance,
Ben
Well that's interesting because I happen to have a desktop Pavilion model p6212f with product # 00359 OEM 8992687-00010 and a certificate on the computer that reads Windows 7 Home Premium OA . So can anyone tell me whether this is a valid copy of windows Or not? I have only had trouble with this computer since the day I bought it at an Office Max store just forty five minutes away from Microsoft main office. But in answer to your question I find it strange that both your laptop and my desktop both have the same product # for windows 7. I have noticed things with my computer that identify with a desktop and have tried to query HP about these things but they have stood fast in denying any wrongdoing. So I would think at least one of us has to be holding a lemon or else we both are.If you find out which please let me know too because I haven't found out after almost two years of wrangling with HP and Microsoft.

Hard drive failure message, and Short DST fail

Hello, and thanks
alright, this is the first time i have had this issue.
only thing on the computer that was changed recently was a windows update yesterday, it came up automatically, shut the computer down, and restarted automatically. Java has wanted to update for a couple days
if its worth anything, the error came up when i was watching instant streaming on netflix.
half a year old (maybe) Pavilion dm1
windows 7 64 bit
AMD E-350 precessor
product ID 00359-OEM-8992687-00010
gave me a warning message that hard disk drive failure was eminant, and adviced me to back up everything. computer seems to be functioning normal other than the error/warning message.
when i restarted the computer and ran the test that comes up i ended up with this, it says it may take over an hour, but this comes up after about a minute.
testing drive : 1
SMART Check: Passed
Short DST: Failed
Failure ID: 9LNF2M-5K55RT-MFH14J-60WA03
Product ID: XY961UA#ABA
Hard Disk 1
not sure where to go from here with it.
only other thing i have had happen with it is video driver crashes when i have a stale youtube video left in a tab. i assume that is unrelated, and i just trained myself to avoid that.
thanks! i appreciate the help.
matthew

Hello Frederic45.
You need to replace your hard drive. You should be able to purchase the parts on the notebook's HP Parts Surfer Page.
Had you previously created any Recovery Media such as a thumbdrive? Without this you'll be unable to reinstall the operating system when you replace your hard drive. You'll need to contact HP Support in order to get one of these kits. The number for US/Canadian customers is 1-800-474-6836. If you're in another part of the world you'll need to visit HP Support Worldwide to get your region's contact information.
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Click the "Accept as Solution" button if I resolve your issue.

Dual Layer Drive?

Hp 2000 Notebook PC
Product Number: 00359-OEM-8992687-00010
Hey everybody. I am wandering if my dvd/cd burner is a Dual Layer Burner or not? I can't find any info on it so I have no idea. I was talking to somebody and they said that if it's not, then sometimes, you can update them to where they are DL.
If incase it isn't a Dual Layer Burner, then how do I update it? and if it's not, or not updateable, then I guess I'm stuck buying an external one. My DVD/CD-ROM drive is hpCDDVDW SN-208BB SATA CdRom Device That's what it says in my device manager anyway. Thank you so much for your help!!!!
This question was solved.
View Solution.

Hi:
According to this, it is a DL drive when using +R DL disks
http://www.newegg.com/Product/Product.aspx?Item=N82E16827151242

New HP Pavilion computer won't display most thumbnails on internet

I have HP Pavilion p6-2120 PC. Product number 00359-OEM-8992687-00010. Running Windows 7.
Thumnails in Elements 10 work okay. But can't display thumbnails or small pictures on NY Times slideshow, the 3 headlines under main photo of NY Post, thumbnails and some smaller pictures on websites. This has not worked since Day 1. Computer installed at Staples where I bought it. Maybe they got a setting wrong.
Thanks.
This question was solved.
View Solution.

Hi,
As the first page you linked to has a lot of copy protected images, try the following.
Close any open Internet Explorer windows.
Open windows Control Panel, open Programs and Features, right click on Java(TM) and select Uninstall. When this has completed, restart the PC.
When windows has reloaded install the latest version of Java from the following link.
http://java.com/en/download/index.jsp
When the installation has completed, restart the PC again and when first launching Internet Explorer, if you get a prompt to enable the plug-in, select to do so.
Check if this has made any difference.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Genuine Windows 7 Error message

Hi, my pc has Windows 7 home premium pre installed and has been working well for the last 5 years but suddenly it tells me repeatedly that the versions of windows is not genuine. I cannot find a solution but here is a diagnostic that perhaps means something?
I also followed instructions with the message but the LEGITEK.HTA file would not run on my pc ?
Can you help. I do have genuine windows and I would rather get rid of the message.
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {67BBBD12-B875-4A6B-AF99-867D2F397D66}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{67BBBD12-B875-4A6B-AF99-867D2F397D66}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1623958077-196072498-3367647336</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>G5210uk</Model></SYSTEM><BIOS><Manufacturer>American
Megatrends Inc.</Manufacturer><Version>6.13 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100908000000.000000+000</Date></BIOS><HWID>0A253607018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2052009
Installation ID: 005224212710555995999691574633049244731066575222830631
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 30/05/2014 11:18:55
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EF60
Event Time Stamp: 5:25:2014 21:52
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: MgAAAAMAAQABAAEAAQACAAAAAQABAAEA6GEw+HcWMQ2o4IAgwEQAk/MA6J5HVcRRnrM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value
OEMTableID Value
APIC HPQOEM
SLIC-CPC
FACP HPQOEM
SLIC-CPC
SRAT AMD
FAM_F_10
HPET HPQOEM
SLIC-CPC
MCFG HPQOEM
SLIC-CPC
OEMB HPQOEM
SLIC-CPC
SLIC HPQOEM
SLIC-CPC
SSDT HPQOEM
SLIC-CPC

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
This may simply be caused by a bad set of Intel Rapid Storage Technology drivers - Installing the Intel Rapid Storage Drivers try downloading and installing them from here -
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194 (you want the iata_enu.exe download). Once complete, please reboot twice, then post another MGADiag report.
Please do not read this sentence. Please ignore the previous sentence.

Lost all sound on my HP Pavilion dv6 notebook

I have a HP Pavillion dv6 notebook with a Widows 7 operating system and have lost all sound. Any suggestions as this is a 6 month old notebook?

I had the same issue last night after an automatic BIOS update. I read about 7 pages of posts that seem to deal with the same issue and found a combination of actions that seem to have restored my audio functions completely. I posted the solution and it resolved the issue for at least one other user who commented back. It it works for you, please also post that it worked for you. I suspect there are alot of users out there that have or will be experiencing the same issue. It would be nice if HP would post the appropriate solution, it seems to have been going on for awhile.
1. Through 'Device Manager / Sound, video and game controller' I uninstalled my audio driver (IDT High Definition CODEC) and also deleted the driver software for the device.
2. Through 'Programs and Features' I uninstalled the IDT Audio Software (vers 1.0.6418.0) that was installed with the BIOS update.
--> This forced a reboot.
--> When my system rebooted it automatically searched and found the appropriate audio driver -- now I've got audio and Media Center works fine...
Hope this helps you.
System Information:
HP Pavillion dv7 Notebook PC - Intel(R) Core(TM) i7-2670QM CPU @2.20GHz - 8.00 GB RAM
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Organization: Hewlett-Packard
Product ID: 00359-OEM-8992687-00010
Original Install Date: 11/18/2011, 10:00:14 PM
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv7 Notebook PC
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~2201 Mhz
BIOS Version: Hewlett-Packard F.1A, 6/22/2012
Total Physical Memory: 8,140 MB
Available Physical Memory: 5,420 MB
Virtual Memory: Max Size: 16,278 MB
Virtual Memory: Available: 13,297 MB
Page File Location(s): C:\pagefile.sys
Hotfix(s): 143 Hotfix(s) Installed.

IDT High Definition Audio CODEC (NO SOUND PROBLEM) in HP Envy

My PC info is:
Manufacture: Hewlett-Packard
Model: HP Envy 14 Notebook pc
Rating: 5.4 Windows Experience Index
Processor: Intel(R) Core(TM) i7-2630M CPU @ 2.00GHz 2.00GHz
Installed memory (RAM): 8.00 GB
System type: 64-bit Operating System
Pen and Touch: No Pen or Touch Input is available for this Display
Windows 7 Home Premium
Product ID: 00359-OEM-8992687-00010
Problem: My computer's sound doesn't work. I tried restarting and still no hope, i tried disabling and enabling the IDT High Definition Audio CODEC and still no hope, windows says that this device is working properly. I even tried uninstalling and re-instaling the sound board, but i can't seem to fix the problem. Now the sound board shows in my device manager with a exclamation mark next to it and i cant even get it to show on the outgoing audio devices. Really could use some help with this problem.
Thanks

Here is a support document that might help:
http://support.hp.com/us-en/document/c01172503
I work on behalf of HP

Windows not genuine, after a while.

Hi,
We are a local pc repair service, and after we reinstall Windows 7 (or Vista, not XP) Windows Activates just fine (trough OEM License, that did come with that PC or notebook)
But after a month or so, Windows will start up and says: This copy of Windows is not genuine.
So we have to reactivate.
Anyway to prevent this from happening?
Regards
Wanna know what will be a good pc to buy? Create your own ;)

Hi have had this computer with windows seven for 4 years now and it just now is telling me that I may not have a genuine system. I suspected the problem since I could not download an update from about 3 months ago. Then about 4 weeks ago my system said
it could not find the serial number. Is this a virus? I have seen the price for windows genuine and I want to be sure before I spend money on something that I may not need.
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {8CE724AD-727D-422B-90AA-56AC87E3373D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8CE724AD-727D-422B-90AA-56AC87E3373D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-137132880-3199589730-3501492649</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.20</Version><SMBIOSVersion
major="2" minor="4"/><Date>20091013000000.000000+000</Date></BIOS><HWID>D1853B07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B93D41801929736</Val><Hash>x2TjCx5AKjEpkDvjRZmefr+9iLc=</Hash><Pid>81602-923-4805137-68090</Pid><PidType>1</PidType></Product></Products><Applications><App
Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2882009
Installation ID: 000653292290748301288454196810627346302202952135277794
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F059.
Remaining Windows rearm count: 2
Trusted time: 11/8/2012 6:10:24 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:28:2012 16:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAAABAAAAAwABAAEA6GHuyc4PEjd6f7bT4sfgC34fsPYuiCrNRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   HPQOEM  SLIC-MPC
FACP   HPQOEM  SLIC-MPC
HPET   HPQOEM  SLIC-MPC
BOOT   HPQOEM  SLIC-MPC
MCFG   HPQOEM  SLIC-MPC
ASF!   HPQOEM  SLIC-MPC
SLIC   HPQOEM  SLIC-MPC
SSDT   PmRef  CpuPm
Please get back to me on this issue right away, thank you!

My Envy 15 laptop Audio dont work

Hello, looking for help. My speakers and microphone suddenly stopped working and I do not know why. Whenever I got to my volume control or drivers it says they are working fine and they are on the original settings. I have updated the latest driver for the Audios, but still dont work. Please someone help!!?
Product name: HP Envy 15
Product ID: 00359-OEM-8992687-00010
Windows 7 64bits

Hello alaincool,
Take a look at this page, which lists troubleshooting steps for your Microphone issue, as well as the speaker issue. If this doesn't help, when you reply, please include your product number.
Good luck!
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Build 7601 error because I switched harddrive to another laptop

I started out with a G62 Notebook that I bought a couple years ago. Recently, when I was trying to clean my fan, I broke off a wire that went to the power button. I couldn't fix it myself so I took my hard drive out and put it into an EMachine laptop until I can have my other machine fixed. All of a sudden my computer is giving me this Build 7601 This copy of Windows 7 is not genuine. I think the two things are connected but I don't know how to fix it.
Is there anyone that can help me? My current product id is: 00359-OEM-8992687-00010

If you have the Windows license key for the other laptop you could change the key from the HP license key. It may be on a label attached to bottom of it.
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**Click Accept as Solution on a Reply that solves your issue to help others**

Product ID No: 00359-OEM-8992687-00010 upgrate RAM

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