Product id: wq668ua#aba

My pc will not start-up. This is what I get:: Failuire ID: UBRJMT-56H64E-XD003G-61A903 on the hard drive test. Anybody help?

Hi,
The error code will be a Smart or Disk Self Test failure - in either case, it would indicate that the Hard Drive is failing and needs to be replaced. This is also consistent with the start-up issue.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
Regards,
DP-K
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I have the HP G72-259WM Notebook PC , Product Number: wq668ua which has worked out great for me.

I have the HP G72-259WM Notebook PC , Product Number: wq668ua running WIndows 7 (64bit) With 4GB of RAM and 1695MB video Ram. I just purchased a game (Star Wars: The Old Republic) and my laptop meets all the requirement stated on game accept one that I did not understand see until after the purchase. The Graphic card needs to run Shader 3.0 or greater. My Laptop is now out of warrenty and would like to upgrade my hardware. Can I either purchase a motherboard or graphics card in order to run this game instead of buying a whole new system? Note: the game states that there are a few different cards that work with this game and wonder if there is something equal to, or a little better that match there capibility that I can use? They are the ATI/AMD Radeon HD 4850, or NVIDA GeForceGTX 260 /512MB graphic cards.
I would like to use the all the same hardware with a new motherboard... unless the graphic card is seperate and if so can you tell me what I need to get and where? Thanks

Hi,
Whay you have to post same question on many places ? Please use this:
http://h30434.www3.hp.com/t5/Hardware-Upgrades-Replacements/Upgrade-Graphics-Do-I-replace-motherboar...
Regards.
BH
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Owner's manual for Product number: J4W28AA#ABA

Where can I find the Owner's Manual for my computer. I have a "Troubleshooting and Maintenance Guide" but am looking for something with all the info about the PC (memory,video card etc). Thanks

The link below has all the information that you may be looking for
Link:
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&lang=en&lc=en&product=7595449
Troubleshooting and Maintenence Guide;
http://h10032.www1.hp.com/ctg/Manual/c03975078.pdf
Quick Setup guide:
http://h10032.www1.hp.com/ctg/Manual/c03886596.pdf
All Guides:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lang=en&lc=en&product=7595449&
I'm an HP Employee.
The opinions expressed here are my personal opinions, not of HP.
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Sound quit working suddenly product number an831ua#aba

I have a hp pavilion dv6815nr serial number:cnf815imhv, p/n; an831ua#aba. I just noticed a few weeks ago that my sound on my laptop quit working. I've disabled and enabled the drivers again, windows media player doesn't even work and I can't hear youtube videos or any media for that matter. I've checked the device manager and there isn't a yellow exclamation point by the drivers. there are exclamation icons by the Ricoh memory stick controller though. The drivers names are LitexMedia Virtual Audio cable and when I click on the properties it says that the device is performing normally. I'm lost. Please help.

PrintPlaying Audio Publisher details
Issues found
IDT High Definition Audio CODEC has a driver problemIDT High Definition Audio CODEC has a driver problem
There is a problem with the driver for IDT High Definition Audio CODEC. The driver needs to be reinstalled. Not fixed Not Fixed
Reinstall device driver Completed
Check audio deviceCheck audio device
There might be a problem with your audio device. Detected Detected
Potential issues that were checked
Windows Update configured to never install driversWindows Update configured to never install drivers
Driver updates aren't automatically installed when detected by Windows Update. Issue not present
Issues found Detection details
5 IDT High Definition Audio CODEC has a driver problem Not fixed Not Fixed
There is a problem with the driver for IDT High Definition Audio CODEC. The driver needs to be reinstalled.
InformationalDevice information
Name: IDT High Definition Audio CODEC
ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C198B&REV_1003\4&9F7D0F6&0&0001
Error code: 39

Hp e9000 (product number: NY553AA#ABA)

I am in need of a new video card and want to know which motherboard is used in this computer so I can find a VC that is compatible with it. Also if anyone has any recommendations for a VC it would be great. I'm going to be using it for gaming (currently have the ATI Radeon HD 4350 that it comes with)

The following link shows which motherboard is installed in your desktop PC.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01925486&cc=us&dlc=en&lc=en&product=4007333&tas...
If you plan on upgrading the video card to something with more grunt ( 2GB and more vRAM) then you will also need to upgrade the PSU to at least 500W+ PSU with PCI Express power connectors. Use an enthusiast grade PSU by a well known manufacturer like Corsair.
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2015 Microsoft MVP - Windows Experience Consumer

Product number: C5E40UA#ABA

Have Windows 8 64 Bi. CD/DVD door will not open.
Control panel for CD/DVD device is working properly
regards
Capt

Hello Captadventure,
Welcome to the HP forum.
If it is a software failure then try the following:
Go to Computer (This pc) > Right click on the CD/DVD drive then a menu wil show > Click on eject,
What happens now?
Winos.
The doors of wisdom are never shut. Benjamin Franklin
We must use time wisely and forever realize that the time is always ripe to do right. Nelson Mandela

HP Pavilion dv6 Windows 7 32 bit product name:AIT65UA#ABA

Windows 7 do not boot from recovery disk.From keyboard can't move highlight any sign and arrow do not move from keyboard. Can't start any recovery disk from Ram Recovery to factory condition works only from comp. hardrive. .But recovery from hardrive has some missing files and after recovery keyboard do not work.
Windows 7 bit 32 do not startup.Screen says:edit Boot options for Ramdisk options. Path:\windows\system 32 \boot\winload.exe

Whne trying to boot from Recovery Disks are you tapping Esc key immediately after powering on to bring up the menu? From there tapping F9 Boot options?
Sorry but your post is not very clear to me.
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Windows 7 64 bit Drivers for an Envy db7 Model number TPN-W107 product number C2N70UA#ABA

I need to find 2 drivers for a universal serial bus device with a Hardware ID of:
PCI\VEN_1022&DEV_7812&SUBSYS_1833103C&REV_03
PCI\VEN_1022&DEV_7812&SUBSYS_1833103C
PCI\VEN_1022&DEV_7812&CC_0C0330
PCI\VEN_1022&DEV_7812&CC_0C03
It's the same ID for both devices, so I'm guessing they are the same?
Any help will be appreciated
This question was solved.
View Solution.

It's the USB controller.
If you download both of these, it will probably take card of the issue.
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5359417&sp...
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5359417&sp...

I have a one year old HP Pavillion g7 Notebook PC // Product number : B9P49UA#ABA

I'm currently experiencing a Hard Disk 1 failure. It will not open windows and I can not get my system recovery options to open either.. I simply get a gray screen and none of the boxes/options for recovery will appear. the Failure ID Code is: 94PNMK-68K77G-MFPX1F-60VQ03 // SOMEONE PLEASE HELP ME RECOVER THIS.. I'VE DONE ALL I KNOW TO DO AND I CAN'T ACCESS MY LAST RECOVERY POINT AND DO NOT HAVE A RECOVERY DISK!!! If I choose "Start Windows Normally".. it appears to start.. says it is starting.. and then just freezes with those words on the screen and never will open windows. Upon powering up I chose "esc" and opened my Advanced System Diagnostics - 4.1.0.0 Out of the Hard Disk, Tuneup, Run-In, Start-Up (all failed and have the same Failure ID) ANY HELP WOULD BE GREATLY APPRECIATED!! I CAN'T LIVE WITHOUT MY PC!!!

A SMART hard drive error or DST failure typically indicates that the hard drive has failed or is about to fail and will need to replaced. After replacing the hard drive, please use the HP Recovery Media you previously created to return the computer to a factory like state.
If you didn't create your HP Recovery Media when you first setup your computer, please contact official HP support in your region / country, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer.
If you have any further questions, please don't hesitate to ask.
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Frank
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HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Notebook Model-Hp G56 ....PRoduct NUmber- XG598UA#ABA......Serial Number-CNFO3429Y9

When i turn my computer on it says press escape for startup menu. when i do that a screen comes up that has
F1 F2 F9 F10 and F11 then it says enter -continue startup. When i press one of the numbers it goes back to the same screen where it says press escape for startup menu. Please help

Hi,
Have you tried DO NOT press Esc on start up ? What is the result ? You don't need to press Esc unless to need to do something, otherwise it should start in few seconds normally.
Regards.
BH
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Failure ID :qbxw68-59761c-xdoo2k-609do3,Product ID:XH105UA#ABA

HP Pavilion dv7-4165dx,window 7 64-bit,Hard Disk failureTOSHIBA MK6465GSX ATA Device Volume:C\D\F

Hi,
This will either be a Smart or Disk Self Test failure - either way it would indicate that your Hard Drive is failing and will need to be replaced.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

I have a HP Pavillion, Model h8-1010, Product No. QN557AA#ABA, S/N 4CE1270NQ1, windows 7 home editio

Screen freezes up randomly, I called HP and Tech support had me unplug everything, including power cord and hold down start button for 20 seconds to release built up static electricity. It did not work. Computer randomly freezes, can not use any keystrokes, no error messages. I have to reboot computer to get it to come back up. Has happened since it was new, Oct. 12, 2011. Varies from 1hr. to 12 hrs to freeze

Hi,
Shut down the PC. Tap away at f9 as soon as you start up to access the access the Diagnostic Menu - let all the tests complete and post back with any failures.
If all of the above tests pass, try the following.
From the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'. In to the prompt type the following command and hit enter.
sfc /scannow ( note that there is a space between sfc and the / )
Let the process complete, then type exit and hit enter.
Next, click the Start Menu, click Computer, left click Local Disc C once to highlight it, right click Local Disc C and select Properties. Click the Tools tab and then click the button to 'Check the Drive for Errors'. In the following window make sure both boxes are ticked and then click Start. Part of this process will require a restart to check the drive.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Screen Replacement for Pavilion g6 Product# A6Y41UA#ABA

Hi there,
I need to replace the screen on my laptop. I cracked it and two or so inches on the far right side are just white with a few colored lines from top to bottom except for a few spots where it's just black.
Can someone tell me what kind of screen I need? There's a few I found on Amazon, but I'm not sure if any screen for a Pavilion g6 would be compatible.
According to the support assistant:
Product Name - HP Pavilion g6 Notebook PC
Product Number - A6Y41UA#ABA
Thanks in advance!
This question was solved.
View Solution.

Thanks so much! I really appreciate the help. =)

How to find win 8 product key in bios

hi just got hp envy 17 model 7255dx,but i was using different dv7 before new one,and i had ssd hard drive which i just wanted to format from the scratch because of different hardware on previous mashine,so i have now only ssd hard drive installed and i install trial win 8 in order to activate later so there is no sticker with the product key any more on the back of the laptop,i read someware that key is in bios so how i can find he key?
edit: i tried belarc advisor and he gave me the product key but when i type in order to activate the windows i get a message the product key you entered appears to be default product key and cant be used to activate this edition of windows please enter different key

Well hp is no help at all I was on the phone with Microsoft and hp had both remotely hook up to my laptop to no avail, and had several chats with hp and Microsoft support on line. Support runs on a script and if your issue is not on that scrip they are reading from good luck! Here is what happened with my laptop, Product name: HP ENVY TS 17 Notebook PC, Product number: E4S14UA#ABA, Serial number: {Private Information Removed} windows preinstalled. I updated to windows pro to get media center and worked fine, and reformatted with the disk I ordered from hp and worked fine 2 times. Went and up dated to windows 8.1 and I did not like it could not uninstall it so I reformatted with the hp disk once more, well then the lap top would not activate and to find out the key was blocked by Microsoft, called Microsoft once more and they said they block keys once in a while, and then they give new keys to people who purchase a key from them, and that I needed to get one from my pc manufacture which is hp. In the numerous chats emails ect. hp could not understand that concept, and was down to repeating themselves in chat, copying what they just typed and pasting it in the chat box lol I do not know if they were not thinking or that's all they had. When hp had started to copy and paste repeat text in chat I told them I was done stick me with a fork and ended the chat. The reply person sent an email saying I would have to send my laptop in and they would have to take it apart and work on the system board for a key just a key. So I saved them money on shipping and tech support, I paid 119.99 I think it was may been 119.00 and send hp several notices to pay, I will try a few more times I have the address to their billing in CA and will send a few there. If I get no place I will take them to small claims court, and if hp wants to pay someone to show up and loose for 119.00 then great. With the new key laptop works fine. Good luck with hp lol.

Graphic accelerator reinstall? Product name: HP Pavilion dv4 Notebook PC

Product name: HP Pavilion dv4 Notebook PC
Product number: WA696UA#ABA
Windows 7 Home Premium 64-bit Service Pack 1
I uninstalled my Graphics in control panel/devise manager
My genius friend told me it would reinstall automatically when I restart....it did not.
I would like some assistance reinstalling.
Thanks in advance
This question was solved.
View Solution.

Hi:
Sometimes it does, and sometimes it doesn't.
Based on the product specs for your notebook, here is the link to the graphics driver you need to reinstall...
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-79613-2&cc=us&dlc=en&lc=en&...

Product id: wq668ua#aba

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