Product Instance Registration Error: "System Failure: Error while retrieving xml file from database"

Hi S9 installation Gurus,
Please try to resolve this long awaited issue with Planning installation as this is purely configuration related issue.
Detail of Problem:-
After Susessful configuration of
1) Foundation Services (Hyperion Shared Services)
2) Essbase administration services
3) Essbase Server
4) Hyperion reporting and analysis
5) Planning -----> Product options, Register with shared services, configure database, deploy to application server (Appache)
Error Point: when i tick ckeck box in front of Product instance registration
click next
create instance
click next
instance name-Plan1
Web tier host name: my machine name (neeraj-pc, as i installed locally all component of hyperion)
server port: 8300 (system suggesting)
tick on active instance
click next
Error Pop Up "System Failure: Error while retrieving xml file from database"
Details of PlanningSystemDB (file :- \Hyperion\common\config\PlanningSystemDB.properties)
SYSTEM_DB_DRIVER=hyperion.jdbc.sqlserver.SQLServerDriver
SYSTEM_DB_URL=jdbc:hyperion:sqlserver://neeraj-PC:1433
SYSTEM_DB_USER=puser
SYSTEM_DB_PASSWORD=GGAKFJ
SYSTEM_DB_CATALOG=p1db
SYSTEM_DB_TYPE=SQL
INSTANCE=
Note: puser (SQL Authenticated user)
Thanks
Kumar
Edited by: user10385300 on Dec 4, 2008 5:44 AM

This has been resolved at :- Product Instance Registration Error Message: "System Failure: Error while retrieving xml file from database"
Cheers
John
http://john-goodwin.blogspot.com/

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Product Instance Registration Error Message: "System Failure: Error while retrieving xml file from database"

Hi Planning installation Gurus,
Did u get any luck to resolve this problem as i am also facing same problem "Error creating instance" during install of Planning 9.3.1. i tried 30-50 times reconfiguration every time same problem..
OS: Vista Premium
SQL Server 2005
Essbase:9.3.1
Error Message: "System Failure: Error while retrieving xml file from database"
Details of error:::::::::::::::::::::::::
at com.hyperion.planning.event.HspSysExtChangeHandler.run(Unknown Source
Can not get JDBC connection for SYS external changed actions.
Can not get JDBC connection.
java.lang.NullPointerException
at com.hyperion.planning.sql.HspSQLImpl.getConnection(Unknown Source)
at com.hyperion.planning.event.HspSysExtChangeHandler.actionPoller(Unkno
wn Source)
at com.hyperion.planning.event.HspSysExtChangeHandler.run(Unknown Source
Can not get JDBC connection for SYS external changed actions.
Can not get JDBC connection.
java.lang.NullPointerException
at com.hyperion.planning.sql.HspSQLImpl.getConnection(Unknown Source)
at com.hyperion.planning.event.HspSysExtChangeHandler.actionPoller(Unkno
wn Source)
at com.hyperion.planning.event.HspSysExtChangeHandler.run(Unknown Source
Can not get JDBC connection for SYS external changed actions.
Can not get JDBC connection.
Pls provide Solution

Hi John,
though i am trying with SQl server authentication with different user but still status is same of planningSystemDB.properties
SYSTEM_DB_DRIVER=hyperion.jdbc.sqlserver.SQLServerDriver
SYSTEM_DB_URL=jdbc:hyperion:sqlserver://neeraj-PC:1433
SYSTEM_DB_USER=windowsAuthentication
SYSTEM_DB_PASSWORD=CAFBAEFNBGEAABHEDOADFKADACBGBIFHBLCDFBAFFH
SYSTEM_DB_CATALOG=plandb
SYSTEM_DB_TYPE=SQL
INSTANCE=
my steps:
Using SQL Server Management Studio
Changed Widows authentication to SQL server authentication mode
In SQL Server Management Studio Object Explorer, right-click the server, and then click Properties.
On the Security page, under Server authentication, select the new server authentication mode, and then click OK.
In the SQL Server Management Studio dialog box, click OK to acknowledge the requirement to restart SQL Server.
In SQL Server Management Studio Object Explorer, right-click the server, and then click Properties.
On the Security page, under Server authentication, select the new server authentication mode, and then click OK.
In the SQL Server Management Studio dialog box, click OK to acknowledge the requirement to restart SQL Server.
To restart SQL Server from SQL Server Management Studio
To enable the sa login by using Management Studio
In Object Explorer, expand Security, expand Logins, right-click sa, and then click Properties.
On the General page, you might have to create and confirm a password for the sa login.
On the Status page, in the Login section, click Enabled, and then click OK.
In Object Explorer, expand Security, expand Logins, right-click sa, and then click Properties.
On the General page, you might have to create and confirm a password for the sa login.
On the Status page, in the Login section, click Enabled, and then click OK.}}}
anything else should i change.................

System Failure:-Error while retreiving xml file from database

I install Planning 9.3.1 at Windows2003 server SP1 and MS SQL 2000 SP3A. In Hyperion Planning Instance Registration I take "System Failure:-Error while retreiving xml file from database" error in Configuration .
Please help
Thanks

I also have the same error. Win2000 Server and MS SQL 2005.
Maybe someone made request for official information from Oracle about this issue?
I'd like to change MS SQL to Oracle 10g, I hope this can helps (if reason in RDBMS). But if reason in logic of scripts... I dont't know...

Error while retreiving xml file from database

Hi-
I am trying to configure Planning and getting the following error message at instance configuration step:
"Error while retreiving xml file from database"
We looked at PlanningSystemDB.properties, changes server name to its ip, reinstalled planning, made sure both auth methods are selected (sql server and windows), created new relational repository.. still the same error.
Here is the contents of the configtool error file:
(Dec 11, 2008, 04:36:44 PM), com.hyperion.planning.PIRegistrationPanelManager, ERROR, Exception :Error while retreiving xml file from database.
(Dec 11, 2008, 04:37:09 PM), com.hyperion.planning.PIRegistrationPanelManager, ERROR, Exception :Error while retreiving xml file from database.
(Dec 11, 2008, 04:38:41 PM), com.hyperion.planning.PIRegistrationPanelManager, ERROR, Exception :Error while retreiving xml file from database.
(Dec 11, 2008, 04:39:07 PM), com.hyperion.planning.PIRegistrationPanelManager, ERROR, Exception :Error while retreiving xml file from database.
(Dec 11, 2008, 04:39:12 PM), com.hyperion.planning.PIRegistrationPanelManager, ERROR, Exception :Error while retreiving xml file from database.
(Dec 11, 2008, 04:39:22 PM), com.hyperion.planning.PIRegistrationPanelManager, ERROR, Exception :Error while retreiving xml file from database.
(Dec 11, 2008, 04:40:46 PM), com.hyperion.cis.config.CmsRegistrationUtil, ERROR, Failed to authenticate user = admin
(Dec 11, 2008, 04:41:05 PM), com.hyperion.cis.config.CmsRegistrationUtil, ERROR, Failed to authenticate user = admin
(Dec 11, 2008, 04:48:28 PM), com.hyperion.cis.DBConfigurator, ERROR, Invalid SQL statement: begin transaction IF EXISTS (select * from sysobjects where id = object_id(N'[HSPSYS_PROPERTIES]') and OBJECTPROPERTY(id, N'IsUserTable') = 1) DROP TABLE HSPSYS_PROPERTIES IF EXISTS (select * from sysobjects where id = object_id(N'[HSPSYS_APP_CLUSTER_DTL]') and OBJECTPROPERTY(id, N'IsUserTable') = 1) DROP TABLE HSPSYS_APP_CLUSTER_DTL IF EXISTS (select * from sysobjects where id = object_id(N'[HSPSYS_APPLICATION]') and OBJECTPROPERTY(id, N'IsUserTable') = 1) DROP TABLE HSPSYS_APPLICATION IF EXISTS (select * from sysobjects where id = object_id(N'[HSPSYS_DATASOURCE]') and OBJECTPROPERTY(id, N'IsUserTable') = 1) DROP TABLE HSPSYS_DATASOURCE IF EXISTS (select * from sysobjects where id = object_id(N'[HSPSYS_CLUSTER]') and OBJECTPROPERTY(id, N'IsUserTable') = 1) DROP TABLE HSPSYS_CLUSTER IF EXISTS (select * from sysobjects where id = object_id(N'[HSP_ACTION]') and OBJECTPROPERTY(id, N'IsUserTable') = 1) DROP TABLE HSP_ACTION IF EXISTS (select * from sysobjects where id = object_id(N'[HSPSYS_PI_INFO]') and OBJECTPROPERTY(id, N'IsUserTable') = 1) DROP TABLE HSPSYS_PI_INFO commit begin transaction CREATE TABLE HSP_ACTION ( ID INTEGER NOT NULL IDENTITY, CONSTRAINT PK_HSP_ACTION PRIMARY KEY(ID) , FROM_ID INTEGER, TO_ID INTEGER, ACTION_ID INTEGER, OBJECT_TYPE INTEGER, PRIMARY_KEY VARCHAR(255), ACTION_TIME DATETIME ); CREATE TABLE HSPSYS_CLUSTER ( CLUSTER_ID INTEGER NOT NULL, NAME VARCHAR(255) NOT NULL, DESCRIPTION VARCHAR(255), CONSTRAINT PK_HSPCLUSTER PRIMARY KEY(CLUSTER_ID) ); CREATE TABLE HSPSYS_DATASOURCE ( DATASOURCE_ID INTEGER NOT NULL, NAME VARCHAR(255) NOT NULL, DESCRIPTION VARCHAR(255), APP_ID INTEGER, RDB_SERVER_URL VARCHAR(255), RDB_TYPE VARCHAR(255) NOT NULL, RDB_CATALOG_NAME VARCHAR(255) NOT NULL, RDB_USER VARCHAR(255) NOT NULL, RDB_PASSWORD VARCHAR(255), RDB_DRIVER VARCHAR(255) NOT NULL, ESS_SERVER VARCHAR(255) NOT NULL, ESS_USER VARCHAR(255) NOT NULL, ESS_PASSWORD VARCHAR(255), CONSTRAINT PK_HSPDTASRC PRIMARY KEY(DATASOURCE_ID) ); CREATE TABLE HSPSYS_APPLICATION ( APP_ID INTEGER NOT NULL, NAME VARCHAR(255) NOT NULL, DESCRIPTION VARCHAR(255), DATASOURCE_ID INTEGER NOT NULL, CONSTRAINT FK_HSPAPP_DSID FOREIGN KEY(DATASOURCE_ID) REFERENCES HSPSYS_DATASOURCE, VERSION VARCHAR(255) NOT NULL, CONSTRAINT PK_HSPAPP PRIMARY KEY(APP_ID) ); CREATE TABLE HSPSYS_APP_CLUSTER_DTL ( APP_ID INTEGER NOT NULL , CONSTRAINT FK_HSP_APP_ID FOREIGN KEY (APP_ID) REFERENCES HSPSYS_APPLICATION , CLUSTER_ID INTEGER NOT NULL, CONSTRAINT FK_HSPCS_CLID FOREIGN KEY(CLUSTER_ID) REFERENCES HSPSYS_CLUSTER, CONSTRAINT PK_APP_CLSTR_DTL PRIMARY KEY(CLUSTER_ID, APP_ID) ); CREATE TABLE HSPSYS_PROPERTIES ( PROPERTY_ID INTEGER NOT NULL, OBJECT_ID INTEGER NOT NULL, PROPERTY_NAME VARCHAR(255) NOT NULL, PROPERTY_VALUE VARCHAR(255), CONSTRAINT PK_HSPPROP PRIMARY KEY(PROPERTY_ID, OBJECT_ID, PROPERTY_NAME) ); CREATE TABLE HSPSYS_PI_INFO ( XML_FILE NTEXT NOT NULL ); commit
(Dec 11, 2008, 04:50:32 PM), com.hyperion.planning.PIRegistrationPanelManager, ERROR, Exception :Error while retreiving xml file from database.
Thanks for any help.

After spending 2+ hrs with Hyperion Support nothing got resolved.. Just to give more background on this problem, we originally reconfigured all Hyperion components to use different SQL server, that is when the problem started happening as soon as we got to Planning Instance Configuration. Could this be the situations when old server name is still somewhere in the system?.. Could this be Shared Services problem.
Here is another quote from SharedServices_Security.log
2008-12-12 15:08:48,249 [http-58080-Processor1] WARN com.hyperion.css.spi.impl.nv.NativeProvider.getHierarchicalRoleTree(Unknown Source) - Exception getting Child Roles in hierarchy due to Illegal or invalid id.dflt passed in. Please check the argument.
2008-12-12 15:31:18,121 [main] WARN com.hyperion.css.common.configuration.CSSConfigurationImplXML.<init>(Unknown Source) - Skipping the validation of the configuration because the required validating parser library not found or errors in validation. This does not guarantee the proper initialization of the component.
2008-12-12 15:31:29,808 [Thread-8] WARN com.hyperion.css.spi.impl.msad.MSADCacheUpdater.resolveCircularDependency(Unknown Source) - INFO: Time to resolve circular dependency on the Cache for provider: DIPORTAL is : 0
2008-12-12 15:31:29,808 [Thread-8] WARN com.hyperion.css.spi.impl.msad.MSADCacheUpdater.refreshProviderCache(Unknown Source) - INFO: Time to build Cache for provider: DIPORTAL in millis is : 1016
2008-12-12 15:31:30,823 [main] WARN com.hyperion.css.CSSAPIImpl.initialize(Unknown Source) - The system has already been configured; skipping attempt to configure the system again with the new config file /F:/Hyperion/deployments/Tomcat5/SharedServices9/config/CSS.xml.
2008-12-12 15:31:41,229 [http-58080-Processor4] ERROR com.hyperion.css.CSSAPIImpl.initialize(Unknown Source) - Unable to get CSS.xml file or the file may be read only
2008-12-12 15:31:41,229 [http-58080-Processor4] WARN com.hyperion.css.CSSAPIImpl.initialize(Unknown Source) - The system has already been configured; skipping attempt to configure the system again with the new config file /null.
2008-12-12 15:38:01,938 [main] WARN com.hyperion.css.common.configuration.CSSConfigurationImplXML.<init>(Unknown Source) - Skipping the validation of the configuration because the required validating parser library not found or errors in validation. This does not guarantee the proper initialization of the component.
2008-12-12 15:38:13,454 [Thread-8] WARN com.hyperion.css.spi.impl.msad.MSADCacheUpdater.resolveCircularDependency(Unknown Source) - INFO: Time to resolve circular dependency on the Cache for provider: DIPORTAL is : 0
2008-12-12 15:38:13,454 [Thread-8] WARN com.hyperion.css.spi.impl.msad.MSADCacheUpdater.refreshProviderCache(Unknown Source) - INFO: Time to build Cache for provider: DIPORTAL in millis is : 813
2008-12-12 15:38:35,453 [main] WARN com.hyperion.css.CSSAPIImpl.initialize(Unknown Source) - The system has already been configured; skipping attempt to configure the system again with the new config file /F:/Hyperion/deployments/Tomcat5/SharedServices9/config/CSS.xml.
2008-12-12 15:42:09,776 [http-58080-Processor3] ERROR com.hyperion.css.CSSAPIImpl.initialize(Unknown Source) - Unable to get CSS.xml file or the file may be read only
2008-12-12 15:42:09,776 [http-58080-Processor3] WARN com.hyperion.css.CSSAPIImpl.initialize(Unknown Source) - The system has already been configured; skipping attempt to configure the system again with the new config file /null.
2008-12-12 15:42:09,776 [http-58080-Processor2] ERROR com.hyperion.css.CSSAPIImpl.initialize(Unknown Source) - Unable to get CSS.xml file or the file may be read only
2008-12-12 15:42:09,776 [http-58080-Processor2] WARN com.hyperion.css.CSSAPIImpl.initialize(Unknown Source) - The system has already been configured; skipping attempt to configure the system again with the new config file /null.

"Error retrieving xml file from database"

Hello All,
I have installed and configured planning with Shared services. While I try to create an instance in Configuration Utility by entering the Instance Name, Host Name, Port (8300) and Click "Next", I get this error -
*"System failure:Error retrieving xml file from database".*
My RDBMS is - SQL Server 2005
OS - Windows 2003 Server
I am unable to work on planning for few months due to this error.. I would sincerely appreciate if someone can provide me a solution for this..
Thanks much,
Varma.

Hi,
Ive seen this before.
If this is a new environment could you create a blank database and configure it as your System database? Then try again and you should be fine.
I think you may have some invalid entries in your sys database.
Seb
www.taysols.com.au

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see the latest output
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<NTEND>20110803</NTEND>
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<IEDD>00000000</IEDD>
<IEDZ>000000</IEDZ>
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<NTANF>20110803</NTANF>
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Hello,
I have installed Hyperion System 9 Planning 9.3.0.1 on Windows 2003 Server. SQL Server 2003 is the database. I have installed Shared Services 9.3 and Hyperion Administrative Services as well. System 9 BPM Architect has also been installed.
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thanks for ur response...
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Select the option "No Character Set Conversion" in stead of Code page 1100.
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gtungala

Problem while reading XML File from Memory

I want to read the data from an XML File which is residing in memory.The XML File should be read not by the name or the location of the file but by a Response String.
So Can anybody help me out how can get this.
I tried it with BufferedInputStream but BufferedInputStream needs InputStream as a Parameter and i am not able to get what parameter should be passed into the BufferedInputStream as the syntax of this is
BufferedInputStream(InputStream in)
Its very Urgent !!!
Thanks in Advance

I have created the parsing method.
The code is like this.
if(response.toString().equals("CS_NEWS_RESPONSE"))
*//InputStream in = new BufferedInputStream(InputStream());*
*//InputStream in = new BufferedInputStream(response.toString());*
*//BufferedInputStream b = new BufferedInputStream(in);*
DocumentBuilderFactory docBuilderFactory = DocumentBuilderFactory.newInstance();
DocumentBuilder docBuilder = docBuilderFactory.newDocumentBuilder();
Document doc = docBuilder.parse(in);
Element root = doc.getDocumentElement();
The code will go like this....
response.toString() is containing the response type which is the identification of that particular XML File. By using this my file is identified and after identification of this file, i should read the contents and parse them.
Sentences in the bold are the ways. Is this the correct way ??
Amit Will you be able to help me or is there anybody else who knows about this.
Edited by: Monadear on Oct 5, 2007 9:37 AM

Re: Product Instance Registration Error Message: "System Failure: Error w

Hi S9 installation Gurus,
Please try to resolve this long awaited issue with Planning installation as this is purely configuration related issue.
Detail of Problem:-
After Susessful configuration of
1) Foundation Services (Hyperion Shared Services)
2) Essbase administration services
3) Essbase Server
4) Hyperion reporting and analysis
5) Planning -----> Product options, Register with shared services, configure database, deploy to application server (Appache)
Error Point: when i tick ckeck box in front of Product instance registration
click next
create instance
click next
instance name-Plan1
Web tier host name: my machine name (neeraj-pc, as i installed locally all component of hyperion)
server port: 8300 (system suggesting)
tick on active instance
click next
Error Pop Up "System Failure: Error while retrieving xml file from database"
Details of PlanningSystemDB (file :- \Hyperion\common\config\PlanningSystemDB.properties)
SYSTEM_DB_DRIVER=hyperion.jdbc.sqlserver.SQLServerDriver
SYSTEM_DB_URL=jdbc:hyperion:sqlserver://neeraj-PC:1433
SYSTEM_DB_USER=puser
SYSTEM_DB_PASSWORD=GGAKFJ
SYSTEM_DB_CATALOG=p1db
SYSTEM_DB_TYPE=SQL
INSTANCE=
Note: puser (SQL Authenticated user)
Thanks
Kumar

Answered by Mr, JohnGoodwin

Planning 9.3.1 Product Instance Registration Error

I am installing Hyp 9.3.1 and while configuring Product Instance Registration I receive the following error message.
System Failure:-Error while retrieving xml file from database.
I have tried to reinstall Planning, but come up with the same results. I followed the installation sequence step by step.
Can anyone point me in the right direction.......

user11079802 wrote:
(May 21, 2009, 08:28:13 AM), com.hyperion.planning.PIRegistrationPanelManager, ERROR, Exception :Error while retreiving xml file from database.
I have a buddy named Goodwin...^ They get everywhere... maybe he can help with your planning issues ;)
Is there any more information in the logs, sometimes the rows around the error provide more info..
usually the error means that \Hyperion\common\config\PlanningSystemDB.properties contains incorrect details to the planning system database or that it cannot connect to the database.
I have seen this happen when there is an issue with a network, can you check the file contains the correct information.
sometimes entering an ip as a test in the following line SYSTEM_DB_URL=
Cheers
John
http://john-goodwin.blogspot.com/

Error"SYSTEM Failure" while testing the RFC in SE37 : RFC to JDBC Scenario

Hi All,
I am doing RFC to JDBC scenario. When I am testing the RFC in SE37 using the RFC destination created in SM59, I get an error "SYSTEM FAILURE".
Please suggest.
Thanks,
Shyam
Edited by: Shyam Sreepada on Dec 18, 2007 5:46 PM

Hi,
You must run RFC with RFC destination in background mode, I suggest to read following post in order to understand it better.
Syntax would be:
CALL FUNCTION func IN BACKGROUND TASK
[DESTINATION <your RFC destination>]
parameter list
http://help.sap.com/saphelp_nw04/helpdata/en/8f/53b67ad30be445b0ccc968d69bc6ff/frameset.htm
If you read it you will find that you can't test it directly from SE37, for this either you need to create dummy ABAP program or another RFC where you will call this RFC with background syntax.
Regards,
Gourav
Reward points if it helps you
Edited by: Gourav Khare on Dec 18, 2007 6:07 PM

Product Instance Registration Error: "System Failure: Error while retrieving xml file from database"

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